Southface Dermatology Reviews 364

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, caring, and friendly, making them feel at ease and well-informed. The service is frequently described as excellent, with many highlighting the efficiency and thoroughness of treatments and consultations. People appreciate the smooth booking process and the quick availability of appointments, especially when compared to other healthcare options. The overall user experience, from initial inquiry to treatment, is consistently rated as first-class, with many feeling listened to and reassured. However, some customers mentioned that while the appointment itself was good, the cost was considered very expensive for the time taken. Additionally, a few people felt there wasn't enough information on treatments or readily available answers to their questions.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the professionalism,... See more

Service

Users describe positive interactions with service, highlighting the professionalism, efficiency, and caring... See more

User experience

Reviewers mention positive feedback about user experience. Customers consistently describe their overall... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the helpfulness and... See more

Booking process

Customers consistently report positive experiences with the booking process. Many found it easy and... See more

Based on these reviews

Rated 5 out of 5 stars

After being let down by the NHS I went to South face where Dr. Helen Robertshaw came up with a plan to resolve the issue. The procedure was undertaken on time and the issue resolved. I would not hesi... See more

Rated 5 out of 5 stars

My 96yrs old mother has now had three minor facial skin cancers, and one leg lesion removed by Dr Helen Robertshaw and her team. Mother visited Dr Luna yesterday and was put at her ease as her new lum... See more

Company replied

Rated 5 out of 5 stars

All the staff at Southface are professional, helpful & reassuring. Have had several procedures over the years & would highly recommend them. Always go directly to them, as sadly the NHS waiting lists... See more

Company replied

Rated 5 out of 5 stars

Excellent. All round. Dr Plant listened to my concerns, explained what she could do for me - and did it, there and then. Couldn't have been more helpful. Possible side effects and potential pr... See more

Company replied


Company details

  1. Dermatologist
  2. Health and Beauty Shop
  3. Health Consultant
  4. Medical Center
  5. Skin Care Clinic

Written by the company

Southface Dermatology Clinic is the only Dermatologist run skin clinic in Dorset to offer a wide range of expert dermatology procedures, laser treatments, skin cancer services and aesthetic improvements. Our team of Dermatologists and Nurses are experts in their fields of practice. All our Doctors and Dermatology Nurses also work in the local NHS Hospitals. We also offer all you would expect from a general dermatology clinic, with the treatment of a wide range of skin problems such as eczema, psoriasis, rosacea, warts, itching and acne, as well as nail, hair problems.


Contact info

4.9

Excellent

TrustScore 5 out of 5

364 reviews

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Replied to 100% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

From booking an appointment to arriving…

From booking an appointment to arriving there to my consultant everything was excellent

October 29, 2025
Unprompted review
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Reply from Southface Dermatology

We really appreciate your 5-star rating and kind words. It’s great to know that our team could make your experience smooth and enjoyable. Thank you for choosing us!

Kind regards,

Southface Dermatology

Rated 5 out of 5 stars

Outstanding service

October 27, 2025
Unprompted review
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Reply from Southface Dermatology

Thank you for the 5 stars! We’re so happy you had a great experience and truly appreciate your support.

Kind regards,

Southface Dermatology

Rated 5 out of 5 stars

Caring ,knowledgeable staff

The staff are knowledgeable , caring and have an eye to detail .I would highly recommend them, they went beyond for me and continued to assist in dressing of the wound from a carcinoma procedure ,in Jan 2024 and I am back again says it all … cannot fault .

October 28, 2025
Unprompted review
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Reply from Southface Dermatology

Thank you for your 5* review - We appreciate all our feedback. If there is anything else we can help with in the future, please do get in touch!

Many Thanks,

Southface Dermatology

Rated 5 out of 5 stars

Hydra facial treatment

I had the signature hydrafacial with Amanda Capriani. I was impressed with how Amanda talked me through all the techniques she was using and her patience with my questions. My skin felt wonderful afterwards and I will definitely be returning! Thank you! Rebecca Earl

October 27, 2025
Unprompted review
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Reply from Southface Dermatology

Thank you for taking the time to leave such a lovely review. We’re delighted that you’re happy with your experience and truly appreciate your trust in us.

Kind regards,

Southface Dermatology

Rated 5 out of 5 stars

CRYOGENIC TREATMENT

20/10/25. I was seen on time. I was a little worried that my skin issue might be more serious than it turned out to be but the consultant was professional, reassuring and friendly, explaining the process clearly and it was exactly as described. You can't ask for more.

October 20, 2025
Unprompted review
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Reply from Southface Dermatology

Thank you for your review.

Kind regards,

Southface Dermatology.

Rated 5 out of 5 stars

The place to go for any skin related concerns

I cannot recommend Southface Dermatology,Dr. Helen Robertshaw and her team highly enough. Over the past 12 months I have undergone various treatments under the guidance of Dr. Robertshaw all of which have been successful. Throughout the whole process every aspect of dealing with Southface has been totally professional

October 19, 2025
Unprompted review
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Reply from Southface Dermatology

Thank you for your review!

Kind regards,

Southface Dermatology

Rated 5 out of 5 stars

I was very pleased with my consultation…

I was very pleased with my consultation with Dr Luna. She was very kind and professional and explained my treatment. Highly recommend them.

October 17, 2025
Unprompted review
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Reply from Southface Dermatology

Thank you for your review - If there is anything else we can help with in the future, please let us know!

Kind regards,

Southface Dermatology

Rated 5 out of 5 stars

Dermatology and thread vein treatment

I've had 2 separate treatments and I must say the whole experience has been fantastic. Great staff, friendly and professional.
I highly recommend Southface.

October 16, 2025
Unprompted review
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Reply from Southface Dermatology

Thank you for your 5* review!

Kind regards,

Southface Dermatology

Rated 5 out of 5 stars

Lovely team of real experts

Nurse Amanda does an amazing job at explaining the process of a procedure and providing suggestions/options. I’m always thrilled with the results. The Southface team are lovely - welcoming and friendly - special shout out to lovely Anne

October 8, 2025
Unprompted review
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Reply from Southface Dermatology

Thank you for your review.

Kind regards,

Southface Dermatology.

Rated 5 out of 5 stars

Excellence throughout the whole team

Excellence throughout the whole team, experts and so very kind and courteous. You couldn't ask for more

October 16, 2025
Unprompted review
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Reply from Southface Dermatology

Thank you for your review. We will pass the feedback to the team!
Kind regards,

Southface Dermatology.

Rated 5 out of 5 stars

I always feel in good hands here..!

I always feel in good hands here..!
The staff are all so friendly, professional and knowledgeable.
Thankyou ☺

October 11, 2025
Unprompted review
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Reply from Southface Dermatology

Thank you for your review. If you require any assistance in the future, please do not hesitate to get in touch.

Kind regards,

Southface Dermatology.

Rated 5 out of 5 stars

Great experience

Great experience with Dr Robertshaw and also the lady that picked up the phone was very helpful.

October 8, 2025
Unprompted review
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Reply from Southface Dermatology

Thank you for your review.

Kind regards,

Southface Dermatology.

Rated 5 out of 5 stars

Very efficient

Very efficient. Professional service.

October 6, 2025
Unprompted review
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Reply from Southface Dermatology

Thank you for your review.

Kind regards,

Southface Dermatology.

Rated 5 out of 5 stars

Nicky was great.

September 26, 2025
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Reply from Southface Dermatology

Thank you for your feedback - We will pass this on to Nicky!

Kind regards

Southface Dermatology

Rated 5 out of 5 stars

digital mole mapping

The nurse was very knowledgeable
the technology was excellent
i was happy i now have a baseline record of my skin, any further issues , i can refer to this report and it would help any further follow ups and treatments, if required. reassuring i have nothing that needs treatment presently.

September 26, 2025
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Reply from Southface Dermatology

We’re so grateful for your positive feedback! It means a lot to our team—thank you for choosing us.

Kind regards,

Southface Dermatology

Rated 5 out of 5 stars

Great care from Nirse Nikki

The kindness, understanding and empathy from Cancer specialist Nurse Nikki was a totally reassuring experience

The comprehensive consultation and swift treatment are exemplary of a perfect service

September 24, 2025
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Reply from Southface Dermatology

Thank you so much for your 5-star review! We’re thrilled you had a great experience and appreciate your support.

Kind regards,

Southface Dermatology

Rated 5 out of 5 stars

Well worth getting checked.

Always professional, friendly and caring. Well worth getting my skin checked.

September 16, 2025
Unprompted review
Southface Dermatology logo

Reply from Southface Dermatology

Thank you for your review.

Kind regards,

Southface Dermatology

Rated 5 out of 5 stars

Excellent service

Excellent service. Was talked through the procedure.

September 9, 2025
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Reply from Southface Dermatology

Thank you for your review - Your feedback is important to us.
Kind regards,
Southface Dermatology

Rated 5 out of 5 stars

Removal of unsightly skin lesions

Very thorough and informative examination delivered with sensitivity and empathy. This was followed up with a very comprehensive letter with a full explanation of the treatment given accompanied with useful advice . Have no hesitation in recommending Southface to anyone with skin problems.

September 9, 2025
Southface Dermatology logo

Reply from Southface Dermatology

Thank you for your 5-star feedback! We’re delighted you felt well supported and cared for during your visit. Should you ever need us again, we’ll be here to help.
Warm regards,
Southface Dermatology

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