AVOID LIKE A PLAGUE Worst plumbers I have ever had. They have zero clue how to fix anything. Came out twice to try and fix a boiler and each time they failed - tactical so that they could see c... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
DO NOT USE THIS COMPANY!!£837 + £250 callout charge , for 2 hours on site , did not solve issue , still had water running after the visit , he could even locate the stop cock , left the property in w... See more
Initially booked for a visit of boiler engineer and then called them back within half an hour to cancel due to original date no longer works. Was told of cancellation fee (something about £69) whic... See more
Company replied
Warning...do not use this company under any circumstances! I find it hard to believe any of these 5 star reviews are credible after the experience I endured. Showed up to the job over 1.5 hours late... See more
Company details
Written by the company
Southstar Plumbers was founded in 1995 and initially started serving from a small base office- a garage! And with over two decades of experience, we have worked very hard to build a large fully equipped team of 30 skilled engineers. Currently, we are based in 43 Armoury Way, London and try to cover as much area as we can to serve the people with our service. We annually deliver to hundreds of customers all over London with all types of plumbing, boiler, gas, and underfloor heating related issues. Our motive is to offer the most professional advice and service to help the people because we understand the economic pressure on the working class family. Therefore, we provide our service at a transparent charging system at a competitive and economical price, with the work guarantee.
Contact info
12/43 Armoury Way, SW18 1HQ, Wandsworth, United Kingdom
- 02088773363
- southstars@outlook.com
- southstarplumbers.com
People also looked at
Reply from southstarplumbers
Thanks
Very good service.
Very good service.satisfied with this company.Adam came and he did a great job from start to finish. Happy customer.
January 28, 2021
Unprompted review
Reply from southstarplumbers
Thanks
Professionalism
Adam came to do a boiler service .The service was on time and professional.
January 26, 2021
Unprompted review
Boiler maintenance …
We have used this company for our boiler maintenance contract. They have been helpful,polite,prompt and good at their job.We would have no hesitation in recommendung them.
January 24, 2021
Unprompted review
Love this company fixed all my plumbing…
Love this company fixed all my plumbing problem for a reasonable price in a decent space of time. The plumber investigated the problems thoroughly and explained it to me clearly. Very knowledgeable. He didn't only fix the plumbing leaks, boiler problem and water tank, he also left my house tidy when he was working and even after he left.
January 21, 2021
Unprompted review
All my radiators were not getting hot…
All my radiators were not getting hot at all and a plumber from this company fixed it. The plumber was very polite and I could tell he was very intelligent and has had a lot of experience with plumbing. He also came in wearing the correct PPE such as mask and gloves to keep us safe unlike other companies. Pleasure doing business 👍
January 21, 2021
Unprompted review
Excellent service on xmas eve
Excellent service on xmas eve when the pressure gauge went on our boiler and no one else could make it before new year. Sorted the whole heating system in less than 3 hours and then came back to readjust it some hours later. Very helpful. Thanks Kazi.
January 13, 2021
Unprompted review
Reply from southstarplumbers
Nice thanks
I had a blocked toilet and called up a…
I had a blocked toilet and called up a plumbing company nearby. They came in and coudldnt even fix the problem and took money and time off me. I decided to call Southstar plumbing as a I had a friend who likely recommend me this company and she speaking the truth, I love them. The plumber came in wearing a mask unlike the other company and had a lot of respect for me and my family. He fixed the blocked toilet nice and efficiently. They only charged me £69 minimal charge. I recommend highly !
January 7, 2021
Unprompted review
Reply from southstarplumbers
Thank you for your review
Non-working boiler
I was put in touch with the company through a firm for whom they work as subcontractors, over a non-working boiler. They said a powerflush was needed, and carried it out over two days and at a cost of more than £3000, flooding our bathroom twice with equipment left there overnight, at 1am and 5 am. The powerflush didn't solve the problem, which Pimlico Plumbers later identified as just a faulty valve. I have since found payments from my account to Southstar Plumbers for which they issued no receipts. I would advise caution when dealing with Southstar Plumbers
January 3, 2021
Warning...do not use this company!
Warning...do not use this company under any circumstances! I find it hard to believe any of these 5 star reviews are credible after the experience I endured. Showed up to the job over 1.5 hours late...conveniently didn't communicate rates were £69 per 30 mins ex VAT during normal hours (making them more expensive than Pimlico Plumbers), radiator not bleed of air showing incompetence, engineer frequently visiting van to look for basic plumbing parts adding to time. Owner did promise to provide audio recording of initial call detailing rates but this of course never happened. Avoid at all costs!
November 23, 2020
Unprompted review
Absolute ripoff!
I called out Southstar Plumbers to fix a system leak. They sent out a young junior plumber who was pretty incompetent and clearly not fully trained. His fix, after two hours and calls to his office, hasn't worked. How much for the pleasure? £82.80 for the call out charge and £447 for the 2 hours! I feel absolutely ripped off by this firm, and would recommend you avoid like the plague!
November 9, 2020
Unprompted review
Excellent and efficient work
Excellent and efficient work. I highly recommend southstar plumbers for all types of plumbing and heating, drainage and many more services. Thank you
December 16, 2019
Unprompted review
Reply from southstarplumbers
Thank you for your review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.