South Wales Photo Booths Reviews 

115
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

We honestly can’t thank South Wales Photo Booths enough. We were let down by our original photo booth company at the very last minute, with only two hours to go before our Year 6 Prom was due to... See more

Company replied

Rated 5 out of 5 stars

We are so grateful to South Wales Photo Booths stepping in at the last minute to provide a selfie photo booth for our 6th form prom. Communication was excellent and their service timely and flawless.... See more

Company replied

Rated 5 out of 5 stars

What a guy 🩵 stepped in at the last minute ( literally last hour) to help out our year 6 leavers prom after being let down by another. Thankyou so much. The kids loved it,and we were extremely grat... See more

Company replied

Rated 5 out of 5 stars

Had a great experience with these guys! I unfortunately forgot to tell them a time for the wedding and had to call in and it automatically defaults to 7-11 pm the customer service was fantastic and pr... See more

Company replied

Company details

  1. Party Equipment Rental Service

Written by the company

South Wales Photo Booth Hire provide magic mirror photo booth hire packages for all special occasions such as weddings, birthday parties, religious ceremonies, anniversaries, kids’ parties, proms, engagements, corporate and recreational events throughout Newport and South Wales.


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4.8

Excellent

TrustScore 5 out of 5

115 reviews

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4.8

All reviews

(115)

28 reviews in the last 12 months

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Rated 5 out of 5 stars

Absolutely fabulous!

Absolutely fabulous!
Customer service was brilliant, and the staff member at the event was great with the kids.
100% recommend 🤩

July 21, 2026
Unprompted review
South Wales Photo Booths logo

Reply from South Wales Photo Booths

Thank you so much for your fantastic review! 🤩 We're delighted to hear you had such a great experience and that our customer service and event staff made a positive impression. It means a lot to know the kids had such a wonderful time. Thank you for your recommendation—we hope to see you again at another event soon!

The South Wales Booths Team 🥳

Rated 5 out of 5 stars

Highly recommended

We are so grateful to South Wales Photo Booths stepping in at the last minute to provide a selfie photo booth for our 6th form prom. Communication was excellent and their service timely and flawless. Highly recommended.

June 26, 2026
Unprompted review
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Reply from South Wales Photo Booths

Thank you so much for your wonderful review! We're delighted we could step in and help make your 6th Form Prom a success. It's great to hear that you were happy with our communication and that everything ran smoothly on the night. We really appreciate your recommendation.

The South Wales Booths Team 🥳

Rated 5 out of 5 stars

What a guy 🩵 stepped in at the last…

What a guy 🩵 stepped in at the last minute ( literally last hour) to help out our year 6 leavers prom after being let down by another.
Thankyou so much. The kids loved it,and we were extremely grateful 🙏

July 15, 2026
Unprompted review
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Reply from South Wales Photo Booths

Thank you so much for your lovely review! We were more than happy to help and are so glad we could step in and make sure the Year 6 Leavers' Prom went ahead with one less thing to worry about. It was fantastic to see the children enjoying the selfie booth and making memories together. Thank you for trusting us at such short notice, and we really appreciate your kind words.

The South Wales Photo Booths Team 🥳

Rated 5 out of 5 stars

So grateful to this company

So grateful to this company. Yr 6 Prom and they saved the day / evening. Highly recommend. Thank you x

July 15, 2026
Unprompted review
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Reply from South Wales Photo Booths

Thank you so much for your lovely review! ❤️ We're so pleased we could step in and help save the evening for your Year 6 Prom. It was a pleasure to be part of such a special event, and we're delighted everyone had a great time with the selfie booth. Thank you for your recommendation—it really means the world to us.

The South Wales Photo Booths Team 🥳

Rated 5 out of 5 stars

100% recommend they saved our Prom

We honestly can’t thank South Wales Photo Booths enough. We were let down by our original photo booth company at the very last minute, with only two hours to go before our Year 6 Prom was due to start.

They stepped in without hesitation and completely saved the day. Communication was brilliant, they were incredibly helpful and professional, and created a personalised photo template for our school at such short notice.

The selfie booth was a huge hit with all the children and staff, and everyone loved taking photos to remember such a special evening.

Fantastic, friendly service from start to finish. We are so grateful and wouldn’t hesitate to recommend South Wales Photo Booths to anyone. Thank you for making our Year 6 Prom so special!

July 15, 2026
Unprompted review
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Reply from South Wales Photo Booths

Thank you so much for such a lovely review! It was our absolute pleasure to step in and help make sure your Year 6 Prom went ahead as planned. We know how important these events are, and we're so pleased we could help at such short notice.

We're delighted to hear the selfie booth was such a hit with the children and staff, and that everyone enjoyed taking home memories from such a special evening. Thank you for your kind words about our communication and service—it really means a lot to us.

The South Wales Photo Booths Team 🥳

Rated 5 out of 5 stars

What a amazing experience and thanks so…

What a amazing experience and thanks so much for making my son final day so special will forever be greatful for what you done x

June 26, 2026
Unprompted review
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Reply from South Wales Photo Booths

Thank you for your lovely words. It was an honour to be part of such an important day, and we're grateful you trusted us to help celebrate your son's life. Wishing you and your family continued strength and love.

The South Wales Photo Booth Team

Rated 5 out of 5 stars

Had a great experience with these guys

Had a great experience with these guys! I unfortunately forgot to tell them a time for the wedding and had to call in and it automatically defaults to 7-11 pm the customer service was fantastic and prompt also set up on the day was seamless and props where so much fun! The staff were brilliant and love the fact you also get a digital download which included small videos which I didn’t expect but loved! You guys were amazing and highly recommend! Thank you team!

June 20, 2026
Unprompted review
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Reply from South Wales Photo Booths

Thank you so much for your lovely review! We’re delighted you had a great experience and that we could help with the timing adjustment. It’s fantastic to hear you loved the props, digital downloads, and video clips too!

Thank you for choosing South Wales Photo Booths to be part of your special day, and for your recommendation. Wishing you both all the best for the future!

The South Wales Photo Booths Team 🥳

Rated 5 out of 5 stars

Fantastic company, highly recommended

We had a fantastic experience with the magic mirror photobooth, thank you 😊

The lady that manned the mirror was great, she encouraged our wedding guests to write in our photobook and was a great choice of emergency staff cover (we hope the staff member's family emergency went as well as it could).

The gentleman that dropped off and collected the booth was punctual and polite, he was swift at setting up and collecting all the equipment.

We have no complaints and would highly recommend this company.

June 6, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

This is our second event using South Wales Photobooth and it definitely won’t be the last. They’re fantastic!

June 5, 2026
Unprompted review
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Reply from South Wales Photo Booths

Thank you so much for your kind words! 😊 We’re absolutely delighted that you chose South Wales Photobooths for a second event and even more thrilled to hear it won’t be the last! It was a pleasure being part of your celebration, and we’re grateful for your continued support.

Thank you again for your recommendation and for choosing us

The South Wales Photo Booths Team 📸✨

Rated 5 out of 5 stars

Amazing service from communication to…

Amazing service from communication to delivery. Perfect service and my guests loved it!

June 6, 2026
Unprompted review
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Reply from South Wales Photo Booths

Thank you so much for your kind words! We're delighted to hear that you were happy with our service from start to finish. It means a lot to know that both you and your guests enjoyed the experience. We truly appreciate your support and hope to be part of your future celebrations!

The South Wales Booths Team 🥳

Rated 5 out of 5 stars

We booked the heart selfie pod and 360…

We booked the heart selfie pod and 360 camera booth for my daughters 18th birthday party. The entertainment from south wales photo booths made the night. Everyone thoroughly enjoy it and they were very professional. Would definitely recommend booking for future parties. Fun,Fun,Fun

March 28, 2026
Unprompted review
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Reply from South Wales Photo Booths

Thank you so much for your wonderful review! We’re absolutely delighted to hear that the heart selfie pod and 360 video booth were such a hit at your daughter’s 18th birthday party.

It means a lot to us that everyone had such a fun time and that our team helped make the night extra special.

We truly appreciate your kind words about our professionalism and entertainment, and we’re so glad we could be part of such an important celebration. Thank you for recommending us—we’d love to be involved in your future parties!

The South Wales PhotoBooths Team 🥳

Rated 5 out of 5 stars

This was my 2nd booking with South…

This was my 2nd booking with South wales Photo booths and like last time, they were fab. Would 100% recommend this company and im sure i will be booking again in the future.

March 20, 2026
Unprompted review
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Reply from South Wales Photo Booths

Thank you so much for your lovely review and for choosing us again! It truly means a lot to have returning customers, and we’re so glad we could deliver another great experience for you. Your recommendation is hugely appreciated, and we’d absolutely love to be part of your future events again. Thanks for your continued support!

The South Wales PhotoBooths Team 🥳

Rated 5 out of 5 stars

Last minute booking

Late booking, but was accommodated with so much consideration. Everything was hassle free, making payment was so easy. Friendly and professional service. Clear explanations for use, and pictures printed and sent direct to mobile device. Would highly recommend. A++ service

January 30, 2026
Unprompted review
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Reply from South Wales Photo Booths

Thank you for your 5 ⭐️ Review

The South Wales Photo Booth Team 🥳

Rated 5 out of 5 stars

Family party

My family has used this company for a few parties now and they never fail to disappoint. They are efficient and friendly and always keep in touch. Thank you.

January 23, 2026
Unprompted review
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Reply from South Wales Photo Booths

Thank you so much for your continued support! It really means a lot to us that you've chosen South Wales Photo Booths for several family celebrations. We're delighted to hear you've found our service friendly, reliable, and efficient every time. Thank you for your kind words—we look forward to helping make many more special memories with you and your family in the future!

The South Wales Photo Booths Team 🥳

Rated 1 out of 5 stars

The worst thing about our wedding day

If I could put 0 stars I would, happy to see it went well for other people however our experience was a complete disaster. Communication as a whole was awful and we are extremely annoyed of the communication throughout, we had asked for payment details four times (once on email, twice on whatsapp and once on the phone) starting from October 28th as we knew payment was due two weeks before, however no invoice was provided until the night before the wedding at 8.32pm! With signal not easy to come by we didnt receive the message until the early hours of the morning, thought payment had gone through and it wasnt until they WhatsApped my wife late morning (which doesnt make sense as clearly the bride would be having hair & make up thus no access to her phone). We then saw the message during our wedding breakfast which ruined it for both of us with us actually leaving the top table for around 20 minutes to try and sort, ringing and going back and forth with them. After scrambling around we managed to send payment, also difficult in an old building! We were then told that all vendors had been allocated to other events so there wouldn't be anyone to attend our wedding Not to mention, they also quoted us an extra £500 to send someone to come to us (so apparently there was someone available). This genuinely felt like a scam and exploitation of their mistake and woeful planning,, and our wanting our wedding to go as planned. They then assured us that they are following company procedures, I am not sure that chasing payment the night before a wedding (when the customers have asked for the details four time prior to the wedding) is sensible or company policy. We think we were double booked and fobbed off if I am honest, in our deal we were promised a wedding guestbook which we received about 3 weeks after the event. Maybe we could sign it ourselves for all of our guests? We are genuinely people that go out of our way not to complain, however the process from start to finish with this company was the poorest I have ever experienced. If we were double booked or forgotten about we would have much preferred to be told so we could sort out another vendor to come. Thankfully the £50 refund only took 2 months to come after numerous prompts by us. We have friends who are getting married soon so they are now aware not to use these guys, if you do then make sure you aren't double booked and get given the chance to pay before your big day.

November 14, 2025
Unprompted review
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Reply from South Wales Photo Booths

We’re truly sorry to hear how stressful this situation felt for you, especially so close to your wedding day. We understand how important the day is, and we never want any customer to feel disappointed.

We do want to clarify the timeline so there is no misunderstanding. The invoice was paid after our vans had already been loaded and had left for their scheduled routes, which meant we were unfortunately unable to add your booking at that stage. This was also discussed during the phone call made to us on the evening before and on the wedding, where it was explained that although you had attempted payment earlier, the transaction had not been successful. Your deposit secured the item for the hire on that day so it’s never double booked with our stock list.

To try to assist, we offered an alternative option through another supplier who was able to respond at shorter notice and was based closer to your venue. The pricing they provided included VAT and delivery charges set by them directly not by us and unfortunately Is usually a higher price — these were not charges from us, but simply the cost they quoted so that you could decide whether to proceed.

In terms of your payment, the refund of your balance has already been refunded. Usually Deposit is non-refundable as it covers the administrative and planning costs associated with managing the booking.


We have also sent you the personalised guestbook free of charge after refunding you in full.

If we can be of any further assistance please get in touch with our team.

We wish you both the very best for your future together.

Thanks
South Wales PhotoBooths

Rated 5 out of 5 stars

Amazing service, highly recommend

Absolutely loved having this Photo Booth at my celebration! The setup was smooth, the team were so friendly, and it was incredibly easy to use. Such a fun, interactive addition that had everyone laughing and creating memories all night. Highly recommend!

January 17, 2026
Unprompted review
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Reply from South Wales Photo Booths

Thank you so much for taking the time to leave such a wonderful review! We’re absolutely delighted to hear that you loved the Photo Booth and that it added so much fun and laughter to your celebration. It’s great to know the setup was smooth and that our team helped make the experience easy and enjoyable for everyone. Creating memorable moments is exactly what we aim for, so your feedback truly means a lot to us. Thanks again for the recommendation—we’d love to be part of another celebration in the future! 🎉📸

Rated 5 out of 5 stars

Thankyou for your support in our st…

Thankyou for your support in our st David's fundraiser event excellent communication would recommend this photo booth company they are very reliable

November 1, 2025
Unprompted review
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Reply from South Wales Photo Booths

Thank you so much for your wonderful review! We’re delighted to hear that you were happy with our support at the St David’s fundraiser. It was a pleasure to be part of the event. We truly appreciate your kind words about our communication and reliability, and we’re grateful for the recommendation. Hope to work with you again soon!🥳

Rated 5 out of 5 stars

Perfect addition to our wedding!

Perfect addition to our wedding!
South Wales Photo Booth were such a fun and fantastic part of our big day! The team were so efficient, friendly, and made everything run smoothly from start to finish. Our guests absolutely loved the booth — the props were great, the photos came out brilliantly, and it created so many laughs and memories throughout the night. It was the perfect addition to our wedding, and we’d 100% recommend them to anyone looking to add a bit of extra fun to their celebration!

November 7, 2025
Unprompted review
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Reply from South Wales Photo Booths

Thank you for your review we’re so happy South Wales Photo Booth was a hit on your big day! Thank you for your kind words and recommendation — it means a lot to our team.🥳😊

Rated 5 out of 5 stars

Amazing photobooth!

Amazing photobooth! I used this company for my 30th birthday party and it was a fantastic addition. I did not need to do anything at all, the Photo Booth was there on arrival already set up at my venue and it was collected after I left which was so easy and helpful meaning one less job for me to deal with.
I would definitely recommend and i can’t wait to hire again for a future event 🙂

September 13, 2025
Unprompted review
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Reply from South Wales Photo Booths

Thank you so much for your amazing review! 🎉 We’re thrilled to hear the photobooth was such a hit at your 30th birthday and that everything was smooth and stress-free for you. Making your celebration easy and memorable is exactly what we aim for! We can’t wait to be part of your next event — thank you again for choosing us! 😊📸

Rated 5 out of 5 stars

Amazing service Photo Booth went down a…

Amazing service Photo Booth went down a dream at my daughters 18th party would highly recommend this company and would use again

October 24, 2025
Unprompted review
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Reply from South Wales Photo Booths

Thank you so much for your lovely review! 🎉 We’re so glad the Photo Booth was such a hit at your daughter’s 18th — it was a pleasure to be part of her special celebration! 💖 We really appreciate your recommendation and hope to see you again at another event soon!🥳

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