From the inital sign up process, through children becoming adults, and moving house, I've always found the phone gets answered by a real person who cares. The service feels very personalised - rare t... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We have been customers of Sovereign Health for over 50 years!!! An excellent service otherwise we wouldn't have stayed customers all those years. Claims are dealt with speedily and efficiently. Wel... See more
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Visited dentist, submitted receipt on line, had a response via email to acknowledge receipt and then another email to say payment was in my bank account, all in the same day. Cannot get any quicker... See more
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I can’t fault the fabulous Sovereign Health Care! I have been with them for many years now (30+)! They’ve seen me through two pregnancies and helped with so many dental and opticians costs. The clai... See more
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Company details
Written by the company
Sovereign Health Care has been making health care more affordable for over 150 years. Today, Sovereign Health Care is one of the UK’s leading cash plan providers, and it still stands by the original principle of a hospital fund – to support people when they need to access health care.
Contact info
2nd Floor, West Wing, The Waterfront, Salts Mill Road, Shipley, Bradford, BD17 7EZ, Bradford, United Kingdom
- 01274 841130
- help@sovereignhealthcare.co.uk
- sovereignhealthcare.co.uk
4.8
Excellent
5K reviews
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Reply from Sovereign Health Care
Hi Andrew, this is great to hear. Thank you for taking the time to leave your review.
Best wishes, The Sovereign Team.
Reply from Sovereign Health Care
Hi Michael, it's great to hear that your claim was settled quickly. Thank you for your review.
Best wishes, The Sovereign Team.
Always fast to respond and to pay out…
Always fast to respond and to pay out for claims
August 7, 2026
Reply from Sovereign Health Care
Hi John, we're happy to hear that you've consistently experienced fast responses and prompt payouts for your claims. Thank you for your review.
Best wishes, The Sovereign Team.
Very straightfoward to claim back
August 7, 2026
Reply from Sovereign Health Care
Hi there, we're pleased to hear you found the claims process straightforward. Thank you for your review!
Best wishes, The Sovereign Team.
Always quick to respond
Always quick to respond. Unfortunately don’t make claiming user friendly for the elderly. No longer send out claim form after payment. I have never been able to use on-line claiming! Something always goes wrong (usually scanning & attaching receipt).
August 6, 2026
Reply from Sovereign Health Care
Hi there, thank you for your feedback.
We're pleased to hear you've found our team quick to respond. We're sorry to hear you've experienced difficulties using online claiming and understand this can be frustrating.
We have now amended your policy to send a paper claim form to you after your claims are processed. Please remember that if you ever need any assistance with making a claim, our Customer Support team will be happy to help.
Best wishes, The Sovereign Team.
Everything was easy to make a claim and…
Everything was easy to make a claim and the payment was very quick.
August 6, 2026
Reply from Sovereign Health Care
Hi Christine, we're pleased to hear that you found the claims process straightforward and that your payment was processed quickly. Thank you for your review!
Best wishes, The Sovereign Team.
Reply from Sovereign Health Care
Hi Eileen, we're pleased to hear you're happy with our service. Thank you for your review.
Best wishes, The Sovereign Team.
Reply from Sovereign Health Care
Hi Syed, this is great to hear. Thank you for taking the time to leave your review.
Best wishes, The Sovereign Team.
Reply from Sovereign Health Care
Hi Sandra, we're pleased to hear that you found submitting your claim easy and you received a prompt reply and quick payment. Thank you for your review.
Best wishes, The Sovereign Team.
Been with sovereign health for deten…
Been with sovereign health for ten years +, put a claim in for dental which i have only ever done maybe twice in the past. Only for them to sent my claim back 00.said I needed more evidence as my visa payment wasn't good enough even though I had the practice name on it , so I also sent my email receipt to still not good enough came back 00.so won't be using them again cancelled my two policies with .very bad service
July 27, 2026
Unprompted review
Reply from Sovereign Health Care
Hi there, thank you for your review.
We're sorry to hear you're unhappy with your recent claims experience, and sorry to hear you've decided to cancel your policies.
In order for us to process a claim, certain mandatory information must be visible on the receipt submitted. Unfortunately, a card payment slip or till receipt on its own doesn't contain all the information we need to assess a claim. To help with this, the online customer area explains the five key pieces of information that should be included on a valid receipt.
If you'd like to discuss your claim in more detail, or resubmit it with a valid receipt, our Customer Support team will be happy to help. You can contact us on 01274 841130 (Monday to Thursday, 9am to 5pm, and Friday, 9am to 4pm).
Best wishes, The Sovereign Team
The staff we very friendly and helpful…
The staff we very friendly and helpful - considerate to my needs
Although if the money is taken on a regular monthly basis then i feel that all valid receipts should be honoured despite the time lapse
August 4, 2026
Reply from Sovereign Health Care
Hi there, thank you for your review and for your kind comments about our team.
We're delighted to hear you found our staff friendly, helpful and considerate to your needs.
We also appreciate your feedback regarding claim submission timescales. Claims need to be submitted within 12 months of the date treatment was received. This helps us assess claims accurately and ensures they are considered in line with the policy terms.
Thank you again for taking the time to leave a review.
Best wishes, The Sovereign Team
Great communication with customer…
Great communication with customer service payment went through no problem nice to have a service that delivers
August 4, 2026
Reply from Sovereign Health Care
Hi Kerry, we're pleased to hear that you had great communication with our customer support team and that your payment processed smoothly. Thank you for your review!
Best wishes, The Sovereign Team.
Reply from Sovereign Health Care
Hi Jackie, thank you for your review! We're glad we could quickly and easily resolve things for you.
Best wishes, The Sovereign Team.
Reply from Sovereign Health Care
Hi there, we're pleased to hear that you had a very quick response and no problems. Thank you for your review!
Best wishes, The Sovereign Team.
when i had a problem and rang up it was…
when i had a problem and rang up it was quickly resolved
August 4, 2026
Reply from Sovereign Health Care
Hi Louise, we're happy to hear that our customer support team were able to quickly resolve your problem. We appreciate your positive feedback!
Best wishes, The Sovereign Team.
Quick and easy submitting my claim.
Quick and easy submitting my claim.
Ridiculously quick at receiving my payment too.
Very happy
August 3, 2026
Reply from Sovereign Health Care
Hi Mark, we're happy to hear you found the claims process quick and easy, and that you received your payment so promptly. Thank you for your review!
Best wishes, The Sovereign Team.
Everything is made easy and have never…
Everything is made easy and have never had any trouble claiming. I have been a member for many years now.
August 3, 2026
Reply from Sovereign Health Care
Hi Paul, we're pleased to hear you've had such a positive and easy experience with us over the years. We appreciate your continued custom!
Best wishes, The Sovereign Team.
Reply from Sovereign Health Care
Hi Roy, we're happy to hear that you experienced good customer service and received a prompt payment. Thank you for your review!
Best wishes, The Sovereign Team.
Reply from Sovereign Health Care
Hi there, we're pleased to hear that you found our service without fuss and with quick action. Thank you for your review.
Best wishes, The Sovereign Team.
Easy to use system
July 30, 2026
Reply from Sovereign Health Care
Hi there, this is great to hear. Thank you for taking the time to leave your review.
Best wishes, The Sovereign Team.
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