Sowerbys Estate Agents Reviews 

97
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 82 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are exceptionally helpful, professional, and dedicated, taking real pride in supporting their clients from start to finish. People truly appreciate the constant updates, friendly demeanor, and smooth communication provided by the team when buying or selling their homes. However, some reviewers were not happy with communication, mentioning difficulties in getting phone calls and emails answered promptly by the office. A few other people also felt that the post-sales service lacked proper follow-up and management, describing a poorly handled process during their transition.

What people talk about most

Staff

People report positive experiences with staff, describing them as professional, knowledgeable, and... See more

Service

Customers felt great satisfaction with the service provided, highlighting the professional, helpful, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that consumers were kept... See more

Response time

Users describe positive interactions with response time, highlighting that staff members are consistently... See more

User experience

Consumers find user experience to be an enjoyable and smooth process from start to finish. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As a buyer we were more impressed with Sowerbys than other agents we came across during our search. They were professional, helpful and “on the case”, following up on each viewing, pushing the transa... See more

Company replied

Rated 5 out of 5 stars

A truly professional and dedicated team who clearly enjoy their work and take considerable pride in supporting their clients. Selling a house can be traumatic. Selling one’s mother’s house as her ex... See more

Company replied

Rated 5 out of 5 stars

The team are very professional but also friendly and caring. It was a very long and complicated purchase of our house, but none of the delay was caused by Sowerbys. It was frustrating and worrying for... See more

Company replied

Rated 5 out of 5 stars

We have just sold a property with Sowerbys. The process was extended due to changes of finance within the chain. The property was sold to a cash buyer with no mortgage, obviously at a discounted rate.... See more

Company replied


Company details

  1. Real Estate Agents
  2. also in
  3. Property Management Company
  4. Real Estate Agency
  5. Real Estate Appraiser
  6. Real Estate Rental Agency

Written by the company

Founded in Norfolk in 1993, Sowerbys is an independent estate agency specialising in the sale, letting and management of homes across the county. With eight offices located throughout Norfolk and a team of more than 80 property professionals, we combine local expertise with exceptional marketing to help people move with confidence. Whether you're buying, selling, letting or renting, our focus is on delivering a service that feels personal, proactive and genuinely helpful. From charming cottages and coastal retreats to family homes and country estates, we understand that every property – and every move – is unique. What sets us apart is our commitment to care, expertise and community, alongside a marketing approach that ensures every home is presented at its very best. Over the years, Sowerbys has received numerous industry awards and continues to be recognised as one of Norfolk's leading estate agencies. We are members of key professional bodies and remain committed to the highest standards of service and compliance. If you'd like to get in touch, you can visit any of our offices, call your local branch, or contact us through our website. You can also follow us on social media and subscribe to our newsletter for the latest property news, market insights and homes across Norfolk. A new home is just the beginning.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

97 reviews

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No recent history of asking for reviews

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4.5

All reviews

(97)

84 reviews in the last 12 months

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Rated 5 out of 5 stars

Sam came to value our house and was so…

Sam came to value our house and was so friendly and easy to talk to. He wasn't pushy and gave really good advice on when it's best to go on the market. I'd really recommend Sowerbys!

August 14, 2026
Unprompted review
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Reply from Sowerbys Estate Agents

We will be sure to pass that onto Sam. Thanks and we'll be pleased to help when the time is right for you.

Rated 5 out of 5 stars

Such a great experience with Sowerbys

Such a great experience with Sowerbys. Terie Hurrell gave great advice and was very reassuring and helpful.

August 1, 2026
Unprompted review
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Reply from Sowerbys Estate Agents

That's great to hear. Thank you.

Rated 5 out of 5 stars

KATIE HUGGINS is excellent

KATIE HUGGINS is excellent at her job....this past year she has helped us so much and made the process of selling our property easy, informative,kind, and reliable. .as it became very stressful at times.....she helped with the after sales.Katie is a huge asset to your company and we hope you value her

August 14, 2026
Unprompted review
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Reply from Sowerbys Estate Agents

We most certainly do value her and thank you for your lovely comments.

Rated 5 out of 5 stars

Sowerbys Hunstanton

Sowerbys Hunstanton
The whole team are 110% professional, it’s been a joy to have met and got to know them.
A big thank you to Ellie for clinching the sale of my home, her help has been second to none.
Also, Carole, Alison and George whom tried so very hard, over many months (through no fault of their own) to sell my property.
Also Alex, thank you, for your help in the first instance

August 12, 2026
Unprompted review
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Reply from Sowerbys Estate Agents

That's such a lovely review to read. Thank you so much and we all wish you every happiness in your next chapter.

Rated 1 out of 5 stars

Failed to respond to 2 enquiries now

Failed to respond to 2 enquiries now. Will be contacting the property ombudsman if they don't respond to a third.

August 13, 2026
Unprompted review
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Reply from Sowerbys Estate Agents

Thank you for taking the time to leave your feedback. We're very sorry to hear that you haven't received a response to your enquiries, and we appreciate how frustrating this must be.

We would like the opportunity to look into this and make sure your enquiry reaches the right team. Please contact us at hello@sowerbys.com with your details and the property you have been enquiring about, and we will investigate this as a priority.

Rated 5 out of 5 stars

A lovely afternoon viewing properties in Norfolk

Recently, my husband and I were viewing properties in Castle Acre, Norfolk. An excellent young estate agent, by the name of Joseph Fowler, from Sowerbys Kings Lynn, accompanied us. Joe was warm, welcoming, professional, and very knowledgeable about the homes we visited. His enthusiasm for his role was most impressive. The following day, he sent us a detailed email providing additional information about the village itself, as well as expanding answers to questions we had asked during our viewings. Five stars to Sowerbys for providing such a superb staff member to look after us during our search for a new home. Thank you very much.

August 7, 2026
Unprompted review
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Reply from Sowerbys Estate Agents

Thank you so much for taking the time to leave such a lovely review. We're delighted to hear that Joe made your afternoon of viewings such a positive experience and was able to help with further information afterwards. We'll be sure to pass your kind comments on to him. We wish you and your husband all the very best with your search for your new home.

Rated 5 out of 5 stars

An excellent experience.

We instructed Sowerbys Estate Agents to place our property on the market for sale and the whole experience from instruction to exchange of contracts was seamless, enjoyable and stress free. The team at the Holt office were constantly in contact with updates and feed back on viewings and at no point did we ever left wondering how things were going.
Selling a house is a stressful situation at the best of times, and Joanna's sales progression was faultless and made the whole experience enjoyable.
It has been a real pleasure dealing with this highly organised team of professionals and I wouldn't hesitate to recommend them.

August 11, 2026
Unprompted review
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Reply from Sowerbys Estate Agents

Thank you so much for taking the time to leave such a wonderful review. We're delighted to hear that the team at Holt made your sale feel seamless and stress free from instruction through to exchange. We'll be sure to pass your kind comments on to Joanna and the rest of the team. Thank you again for choosing Sowerbys, and we wish you all the very best for the future.

Rated 5 out of 5 stars

Terie and the team were very responsive…

Terie and the team were very responsive and helpful, making the process of buying a new home smoother and quicker! Thank you all.

July 31, 2026
Unprompted review
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Reply from Sowerbys Estate Agents

Thank you so much for your lovely review. We're so pleased to hear that Terie and the team helped make your purchase a smoother and quicker process. We’ll be sure to pass your kind comments on to them, and we wish you every happiness in your new home.

Rated 5 out of 5 stars

Great viewing experience

Alison met us at the property and I have to say she’s one of the nicest Agents I’ve met in a long time.

No pressure, no rushing, and she was very personable. Clearly knowledgeable of the area too.

August 5, 2026
Unprompted review
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Reply from Sowerbys Estate Agents

Thank you so much for your lovely review. We're delighted to hear you had such a positive viewing experience with Alison. We'll be sure to pass your kind comments on to her. Thank you again for taking the time to share your experience with us.

Rated 5 out of 5 stars

Sowerbys 5 star service

Sowerbys were recommended to us by many people and I am really glad that we used them to sell our family home in East Dereham. From start to finish the service was very professional and we were kept fully informed at every stage of the process. The whole team deserve praise, but I have to say that Terie was really "on it" and helped to push everything forward.

August 4, 2026
Unprompted review
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Reply from Sowerbys Estate Agents

Thanks so much for leaving such a great review. We wish you every happiness in your next chapter.

Rated 5 out of 5 stars

A truly professional and dedicated team…

A truly professional and dedicated team who clearly enjoy their work and take considerable pride in supporting their clients.
Selling a house can be traumatic. Selling one’s mother’s house as her executor even more so. So the support and genuine interest shown by Terie et al was a tonic. I would heartily recommend Sowerbys to anyone looking for an estate agent to trust.

August 3, 2026
Unprompted review
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Reply from Sowerbys Estate Agents

Thank you so much for taking the time to leave us such a lovely review. We will be sure to pass your kind comments on to Terie. We're so pleased she was able to make what must have been a very difficult process just that little bit easier for you. We really appreciate your recommendation and wish you all the very best for the future.

Rated 5 out of 5 stars

Great marketing by Sowerby's

The marketing team at Sowerbys are first rate. Kate Makepiece's photographs gave the brochure real impact. She took her time to understand the place and take some really good photographs. The compelling text added to the overall effect. If i wasn't selling, I'd be buying!

July 24, 2026
Unprompted review
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Reply from Sowerbys Estate Agents

Thank you so much for your wonderful review. We're delighted to hear how pleased you were with the marketing of your property, and we'll be sure to pass your kind comments on to Kate and the rest of the marketing team. We absolutely loved your comment, "If I wasn't selling, I'd be buying!" Thank you again for choosing Sowerbys, and we wish you all the very best for the future.

Rated 5 out of 5 stars

Cameron

Dealt with the team a few times over the phone. Cameron was Extremely friendly and helpful

July 14, 2026
Unprompted review
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Reply from Sowerbys Estate Agents

Thats great to hear. Thanks so much for leaving a review.

Rated 5 out of 5 stars

Offer acceptance

Louie has been great helping us secure our dream home. He’s been really helpful and efficient from arranging viewings, responding to our subsequent questions and then securing our offer. Since acceptance he quickly provided recommendations for conveyancing; removals and surveyors to help the sale on its way. Thanks Louie!

July 27, 2026
Unprompted review
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Reply from Sowerbys Estate Agents

Good luck with your purchase. We will pass on your lovely comments to Louie.

Rated 5 out of 5 stars

A big shout out to Cam

A big shout out to Cam who is amazing to deal with and such a lovely man, always going above and beyond. Great company - Would 100% recommend to anyone.

July 30, 2026
Unprompted review
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Reply from Sowerbys Estate Agents

Thanks Izzy for leaving the review for Cam, we will be sure to pass this onto him.

Rated 5 out of 5 stars

Terie Hurrell has been amazing…

Terie Hurrell has been amazing throughout the sale if our property. After loosing our buyer Sowerbys relisted it immediately and received and excepted an offer within weeks. Terie has been present throughout our sale right up to exchange and has been helpful, knowledgeable, thoughtful and understanding thought-out our sometimes difficult sale 🙄.
We would not hesitate to recommend Sowerbys to our family and friends and would definitely use again. Once again would like to thank Terie for all her help in making our move a comfortable one.

July 30, 2026
Unprompted review
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Reply from Sowerbys Estate Agents

Terie is fab, we agree! Thanks so much for the review and we wish you every happiness in your home.

Rated 5 out of 5 stars

Friendly staff

Looked through the window at some of their lovely properties. Cameron was very friendly and talked us through a couple houses we liked.

July 27, 2026
Unprompted review
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Reply from Sowerbys Estate Agents

Thanks for the review. Good luck with your property search.

Rated 5 out of 5 stars

We had a great experience getting our…

We had a great experience getting our offer accepted on a house with them. Everyone was really proactive, quick to respond, and kept us informed throughout the whole process.

A big thank you to Louie, who was brilliant from start to finish. He kept us updated, helped with the negotiations, and made everything feel much less stressful. We’d definitely recommend them!

July 29, 2026
Unprompted review
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Reply from Sowerbys Estate Agents

Thanks so much for taking the time to leave a review. We'll be sure to pass your comments on to Louie.

Rated 5 out of 5 stars

Terie Hurrell was fantastic

Terie Hurrell was fantastic in helping us bring our sale to a positive conclusion, despite numerous challenges and hurdles along the way. She kept us fully informed by phone and email, was available to ask questions, and ensured we knew what was going on. She was great at moving the process along, nudging others in the chain and bringing it all to final completion. Thank you Terie!!

July 24, 2026
Unprompted review
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Reply from Sowerbys Estate Agents

Another fantastic review for Terie. Thanks so much.

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