Sp5der Hoodie Reviews 

45
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TrustScore 2.5 out of 5

2.5

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Rated 1 out of 5 stars

SCAM! FAKE COMPANY, ROBBERS! Can't call their number its "restricted". I've written 5 emails, no reply. FAKE!!!!!!!!!!!!!

Rated 3 out of 5 stars

I don’t know if this real. But it is scary to say from the reviewers that this is a scam. I ordered the product and found out it is not the genuine spider site and the place to go is the site from in... See more

Rated 1 out of 5 stars

I placed an online order December 16. I email the company to request my $270 refund. Not only do they charge a 6.9% fee plus $1 to cancel order cancellation due to the fee incurred by their paym... See more

Rated 5 out of 5 stars

The sizing guide on the sp5der hoodie website was very accurate. My spider hoodie fits perfectly, and the size chart was really helpful.


Contact info

2.5

Poor

TrustScore 2.5 out of 5

45 reviews

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4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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2.5

All reviews

(45)

1 review in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

SCAM

SCAM! FAKE COMPANY, ROBBERS! Can't call their number its "restricted". I've written 5 emails, no reply. FAKE!!!!!!!!!!!!!

November 4, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing Customer Service

I want to express my heartfelt thanks for the exceptional service I received while purchasing a hoodie for my son in Brazil.
Living in the USA, I ordered online, hoping to have it delivered to a friend traveling to Brazil that weekend. After realizing it wouldn't arrive in time, I contacted Sp5der Hoodie customer support. Alex promptly responded, arranging shipment from Singapore to ensure delivery by June 21st, upgrading it to express at no cost. The hoodie arrived on June 19th, two days early, and my son loved it!
Sp5der Hoodie team's professionalism, empathy, and proactive approach exceeded my expectations. This experience has inspired me to share the power of outstanding customer service with my colleagues. Sp5der Hoodie truly exemplifies going the extra mile for customers.
Thank you all for Sp5der Hoodie attention and dedication. My son is delighted, and I'm thoroughly satisfied with the experience.
Best regards, Caetano

June 19, 2024
Unprompted review
Rated 1 out of 5 stars

High price/low quality/sizing issues NO REFUNDS!

High priced low quality merchandise. My son wanted several of these hoodies for Christmas. Took forever to receive and when they arrived found that the sizing is not uniform from piece to piece (hoodies) although each was same size large. Some run much larger while others run much smaller even though all Size L. Company will not issue refund for size as they claim all merchandise follows “international sizing” that is published. well i am here to tell you a size L can run small or too big. - def not uniform. refused to let me return or exchange. In fact - has not responded to repeated emails. now i stuck with $700 worth of poor quality hoodies. They are nothing special. certainly not worth over $200ea. total rip off! DO NOT BUY FROM THIS SELLER!!!

December 19, 2023
Unprompted review
Rated 1 out of 5 stars

It’s scam

I paid over $375.00 for bad material and it came faded. Very bad customer service and return policy in 3 days by the time we contacted the company the 3 days are over.

January 2, 2024
Unprompted review
Rated 1 out of 5 stars

Do not place a order with this site

I placed an online order December 16. I email the company to request my $270 refund.

Not only do they charge a 6.9% fee plus $1 to cancel order cancellation due to the fee incurred by their payment gateway. This company policy is not the customers #1 priority.

Consumer be sure to read the refund and exchange policy as well as the shipping policy and please pay attention to the reviews. I hope this truly helps someone.

December 18, 2023
Unprompted review

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