Spa & Massage  Reviews 

516
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 486 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are professional, friendly, and attentive, ensuring that every session is deeply relaxing and restorative. People often note the ability of therapists to target specific areas of tension, providing customized solutions for muscle pain. Visitors also appreciate the clean, calming environment and the complimentary herbal tea offered before and after their treatments. Some people were dissatisfied with the atmosphere, mentioning busy reception areas and a lack of proper communication during appointments. A few reviewers also described feeling rushed or uncomfortable due to unexpected issues and inadequate consultation regarding the treatments.

What people talk about most

Service

Users describe positive interactions with service, highlighting professional therapists who tailor treatments... See more

Staff

Reviewers highlight positive aspects of staff, noting that therapists and receptionists are consistently... See more

User experience

Customers felt immense satisfaction and delight with the overall user experience, frequently praising the... See more

Location

Consumers find location to be a major highlight, noting the convenience of multiple accessible branches... See more

Facilities

Reviewers express general satisfaction regarding the facilities, highlighting that the environment is... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have had five massages now at Chiswick Spa & Massage - after never having had one before - and I am delighted with my experience every time. The place is warm and welcoming and every member of staff... See more

Rated 5 out of 5 stars

I went into the Crouch End branch with a significant pain in my lower back. Loris listened to my needs, asked some questions and then gave a bespoke back massage for an hour. I left their feeling mu... See more

Rated 5 out of 5 stars

It was very easy to book an appointment via their website. When I arrived at the Islington branch, the staff were very welcoming and made me feel at ease. I went for a 60 minute session and it was the... See more

Rated 5 out of 5 stars

I absolutely love coming here for my spa and massage treatments! Every visit is such a relaxing and enjoyable experience. The staff are friendly, professional, and always make me feel comfortabl... See more


Company details

  1. Massage Spa
  2. also in
  3. Massage Therapist
  4. Sports Massage Therapist
  5. Wellness Center

Written by the company

Expert massage therapy designed for lasting health and wellbeing. Spa & Massage offers treatments by experienced therapists (7+ years avg.) in a luxury Clinic setting: heated beds, organic oils, spa music, aromatherapy, and hot towels. Enjoy our signature Buddha Tea before and after every session. Book with Ease and discover the best Investment in Your Health & Wellbeing.


Contact info

4.8

Excellent

TrustScore 5 out of 5

516 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.8

All reviews

(516)

482 reviews in the last 12 months

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Rated 5 out of 5 stars

It’s a regular reset treat for me

It’s a regular reset treat for me. Everyone has a unique method to their massages. I couldn’t recommend their treatments enough. Great location, after my massage I normally get some icecream from next door and take a stroll by the river. Simple pleasures after a hard week.

July 17, 2026
Unprompted review
Rated 5 out of 5 stars

Perfect!

Lovely reception staff, a great massage and a lovely relaxing experience. I've been here many times and come back because it is reliably good, easy to book, and the location is great.

July 11, 2026
Unprompted review
Rated 5 out of 5 stars

Your mind your body

As a second time in Spa & Massage in Crouch End, today I was with Ash , a really really good sport therapist. We talk about my body pain and he works to de-contract my muscle. We had a nice talk during the massage and gave me some tips to how recover myself the days after. The studios always offer a warm and relaxing welcome with a warm herbal infusion or water. The facilities are on the ground floor. All the spaces are clean, calming and so so relaxing. I really raccomended it. They also offer different type of massage and therapy.

July 16, 2026
Unprompted review
Rated 5 out of 5 stars

The place for feeling good!

This has quickly become my favourite place for a little treat and self-care! The staff is caring and kind, very professional and listens to every detail I need!
Lovely place and definitely recommend!!!

July 9, 2026
Unprompted review
Rated 5 out of 5 stars

The best place to de stress my body and calm my mind with a massage session

They have a wide range of therapists and it is important to find the one who works for you best it took me a few tries till I found the one who really made the difference for me . I love the place it is quiet , clean and cosy , and my body feels so much better after a session with trusted therapists who are all professional in their own way and fields, wish I could come more often to calm my mind and de stress my body . 100% recommend to try them my favorite branch is the Turnham Green one but tried the recently opened Chiswick one as well and it was lovely as well.

July 13, 2026
Unprompted review
Rated 5 out of 5 stars

A monthly treat

I’ve had multiple massages and Packages . Each time has been amazing relaxing and professional . After a stressful weeks of work I always look forward to booking my monthly massage . Would rate 5 stars 🌟 . Both Chiswick and Turnham Green branches are amazing

July 10, 2026
Unprompted review
Rated 5 out of 5 stars

The staff as soon as I entered were Emanuela

The staff as soon as I entered were very warm, friendly and welcoming. The facilities were amazing and very clean. Emanuela provided an amazing sports massage leaving me very happy and relaxed. I would highly recommend trying it out, you won’t regret it one bit.

July 14, 2026
Unprompted review
Rated 5 out of 5 stars

Best massage spot in West London

I have been going to Spa and Massage both Chiswick and Bayswater location and every single massage has been absolutely fantastic. The staff are extremely professional and friendly, the location is beautiful and clean. And the masseuses are very experienced and really take into consideration anything specific you highlight for the massage. They also have great package deals and very generous with additional extra perks. Highly recommended!!!

July 12, 2026
Unprompted review
Rated 5 out of 5 stars

Wonderful experience

I have been going to Spa & Massage Chiswick for the last 2 years while pregnant and non pregnant. The experience has been wonderful consistently and the therapists highly professional, while providing great value for money. I look forward to these sessions.

July 14, 2026
Unprompted review
Rated 5 out of 5 stars

My go to massage place

I have been getting massages from Spa&Massage from the last 2 years and I couldn’t recommend it any more. The environment is so relaxing, and I always leave so much more relaxed and at peace.

July 7, 2026
Unprompted review
Rated 5 out of 5 stars

Nice massage

Staff were knowledgeable, Tea was lovely, everyone was friendly and felt very relaxed.

July 8, 2026
Unprompted review
Rated 5 out of 5 stars

There very helpful .

There very helpful .
I have used this spa many times and always been pleased with the massages .
I had one on the 9th July and had suffered a really sore knee .
I don't know what she did, but came out of there with no pain.
And felt the best iv'e felt for a long time .
Its worth a visit .Caroline

July 9, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent clinics with very good care

Excellent clinics with very good care from each therapist. The reception in each Spa is a place of calm and the therapists have been amazing at releasing knots and tightness. My sessions have been excellent at aiding athletic recovery.

July 2, 2026
Unprompted review
Rated 1 out of 5 stars

AVOID AVOID AVOID

The worst customer service experience I have ever had. I visited the Crouch End branch for a sports massage. I had Medicash insurance which requires an invoice from a MGHT registered professional. The massage was great. The experience after was awful. The receptionist Barbara was so rude when I asked for her to send me an invoice. It was like it was a major inconvenience to her. I had to chase 3 times. Eventually she sent it and her email was abrupt and rude. I was then approached by Mary Joy who wanted to see how my experience was. I told her about the awful experience. She tried to sell me more packages rather than listed to my complaint. Medicash then rejected my claim saying that the masseuse wasn’t MGHT registered. I’ve since emailed head office for them to send proof of registration. No response. I’m still waiting and my insurance claim has not progressed. I won’t be returning. I consider the company to be very dodgy with under qualified staff. I wish I had never been! I will be reporting them to trading standards. AVOID!

July 2, 2026
Unprompted review

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