SpaceEngine Reviews 

I recently bought a game from Steam, which it is poorly in graphic quality. The videos the developer used to advertise the game on the page are not what the actual game looks like. The game is: Space Engine. I have a decent machine which can run any game.

OS : Windows 11 Pro
SSD: 2 TB
RAM: 64 GB
CPU: 12th Gen Intel(R) Core(TM) i9-12900K (24 CPUs), ~3.2GHz
GPU: NVIDIA GeForce RTX 3090 Ti
DirectX: DirectX 12

So, my computer is not the issue. I think that it is not an issue, that's how the game is, poor in graphics, that's all. But if that's the case, then, the developers should not advertise the game with those pictures and videos. I feel scammed.

I tried to get help from the Steam page, but the Steam page pointed me to the developers' website for tech support.

I contacted the developers of the game explaining the issue. A day later, they responded. I was asked to send a log file and screenshots of the issue. I did send them the files they requested. But I never heard from them no more.

Now, the issue is not just the game, but worst of all, the game developer's tech support. I assume that after hearing Steam's response, they didn't care about my problem anymore and decided not to take the time to contact me again.

Not satisfied with the results, I requested a refund on the Steam website. Few hours later, Steam cancelled my ticket request and no refund was giving.

I never used the game for 4 hours as Steam claimed. I barely managed to open the game about 3 times, but I did not use it 4 hours. And that's because I was testing the game during those times to see if there was any configuration or something I could do to make the game any better. That's what Steam or the developers should have taken in consideration, but they didn't.

I know it's a little money, but because of how miserable Space Engine is, I'm going to stay away from buying from them from now on. Advice, stay away from Space Engine. Thank you Steam, and most of all, thank you Space Engine. They just wasted my time.