Spade & Co Reviews 1,169

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 435 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product for its ease of use and setup, with many expressing satisfaction with its features and value. The customer service is frequently highlighted as exceptional, with people appreciating the quick response times and helpfulness of the support team. Many consumers also commend the product's long battery life and overall user experience. However, some customers also noted issues with the product's quality, specifically regarding inaccurate temperature readings and problems with syncing activity data. A few other people also felt that the watch's heart rate monitor was unreliable or that the device stopped working prematurely.

What people talk about most

Product

People report positive experiences with the product. Many customers are very satisfied with their... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers praise the helpfulness... See more

User experience

Clients share positive opinions on user experience, highlighting the ease of use and setup of the smartwatch.... See more

Quality

Consumers find quality to be ambiguous, with many praising the Spade smartwatch 4 for its stylish design,... See more

Response time

Users describe positive interactions with response times, often highlighting quick replies to emails and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Through NO fault of the Company, I had to return a perfectly working watch and accessories due to my inability to properly wear it. I could not ask for a kinder and helpful response to my issues, i... See more

Rated 5 out of 5 stars

I used a Fitbit for years and I needed a change because I was questioning the accuracy of the data. I chose this fitness watch because it had all the functions I needed, and more, plus the positive... See more

Rated 5 out of 5 stars

Spade and Co. has the finest customer service I have ever experienced! My husband has a Smartwatch 4, which he likes a lot but we never could get the weather to give an accurate temperature reading.... See more

Rated 5 out of 5 stars

I am enjoying the Smartwatch 4 to track my stats on health. I thought I was active enough, and that I was sleeping well, but I needed to see it on charts since I have recently needed to be in the med... See more


Company details

  1. Watch Manufacturer

Written by the company

Spade & Co is a health and fitness brand committed to improving people's lives. Our goal is to empower everyone to live a healthier and more active lifestyle. Our latest product, the Health Smartwatch 3, is designed to help you track your daily activity, heart rate, blood oxygen level, and sleep.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
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2-star
1-star

Replied to 37% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Ready to Use!!Software updated to facilitate pairing…

Software updated to facilitate pairing and data tabulations. Easy to use, fewer drop outs requiring re-pairing with app.

December 30, 2025
Unprompted review
Spade & Co logo

Reply from Spade & Co

Hi Ed,

Thank you for your review! We’re glad to hear the latest software update made pairing easier and improved your overall experience. We truly appreciate your feedback and support!

Rated 5 out of 5 stars

I love the watch

I love the watch. I got one for my wife and myself. We both are very happy with the watch, Easy to read, seems to be accurate , fits well, easy to get different watch faces. We did both get screen protectors and they work great. The battery lasts a long time. Happy

December 10, 2025
Unprompted review
Spade & Co logo

Reply from Spade & Co

Hi Dave,

Thank you for your wonderful review! We’re thrilled to hear that both you and your wife are enjoying your watches — from the easy-to-read display and customizable faces to the long-lasting battery and screen protectors. We truly appreciate your support and are so glad you’re happy with your experience!

Rated 5 out of 5 stars

Everything went smoothly

Everything went smoothly. Hardest part was attaching band or adjusting links.

January 2, 2026
Unprompted review
Spade & Co logo

Reply from Spade & Co

Hi Leo,

Thank you for your review! We’re glad to hear everything went smoothly with your purchase. And yes — adjusting bands can sometimes be the trickiest part! We truly appreciate your support!

Rated 5 out of 5 stars

My Spade four is amazing

My Spade four is amazing. It is reliable, does not require anything more than being charged which usually nine/ten days after the last charge.
The activity logs are fantastic and simple to use.

January 2, 2026
Unprompted review
Spade & Co logo

Reply from Spade & Co

Hi D,

Thank you for your great review! We’re thrilled to hear you’re loving your Spade 4 and finding it reliable with such long battery life between charges. It’s wonderful to know the activity tracking is helpful and easy to use. We truly appreciate your support!

Rated 5 out of 5 stars

Ease of use and the fact that a charge…

Ease of use and the fact that a charge actually lasts10-14 days

January 1, 2026
Unprompted review
Spade & Co logo

Reply from Spade & Co

Hi Ken,

Thank you for your review! We’re glad to hear you’re enjoying how easy the watch is to use — and that the long-lasting battery is delivering 10–14 days between charges. We truly appreciate your support!

Rated 5 out of 5 stars

Very good

I'm very impressed with the watch I've received and the bands that I've purchased. It's nice to keep track of my health with a watch.

December 29, 2025
Unprompted review
Spade & Co logo

Reply from Spade & Co

Hi Jac,

Thank you for your review! We’re thrilled to hear you’re loving your watch and bands, and that it’s helping you keep track of your health. We truly appreciate your support!

Rated 5 out of 5 stars

Prompt service

Prompt service, product was as advertised

December 10, 2025
Unprompted review
Spade & Co logo

Reply from Spade & Co

Hi Torill,

Thank you for your review! We’re glad to hear you received prompt service and that your product arrived just as advertised. We truly appreciate your support!

Rated 5 out of 5 stars

Since setting up watch and using

Since setting up watch and using, I'm just in awe.

December 30, 2025
Unprompted review
Spade & Co logo

Reply from Spade & Co

Hi Robert,

Thank you for your review! We’re thrilled to hear your watch setup went smoothly and that you’re loving using it. We truly appreciate your support!

Rated 5 out of 5 stars

I am a very pleased Spade & CO…

I am a very pleased Spade & CO Smartwatch user. I’ve had mine about 3 years without a problem! It is a simple to use yet encompasses all my fitness needs. I am quite fit for my age (76) and I do zumba 4 times a week, yoga twice a week, weights three times a week. I also walk 3-4 miles 2-4 times a week. I do love my classes and this watch calculates all I need.
I bought 3 watches as gifts this Christmas but did need to return one. I requested help on email and immediately I got a response but was told I would have someone contact me. Well, 2 days I grew impatient and did not want to miss the return window. I reached out again … wrote another email and was immediately contacted with an apology for my wait time and 2 very reasonable options for refund. I really like the way this company considers its customers and the product is more reliable and just as attractive as other popular/pricier brands. By the way, the other 2 gift watches were well received !!!!! They too, are now fans

December 30, 2025
Unprompted review
Spade & Co logo

Reply from Spade & Co

Hi Berni,

Thank you so much for this amazing review! We’re thrilled to hear how well your Spade & Co watch has supported your fitness routine over the past three years — your energy and activity level are truly inspiring!

We’re also glad our team was able to assist with your return and that your gifts were a hit. Knowing that both you and your recipients are enjoying your watches means the world to us.

We appreciate your trust, loyalty, and thoughtful feedback — and we’re so happy to have you as part of the Spade & Co community!

Rated 5 out of 5 stars

Love the health watch 4!

Love the health watch 4!! Such glad I made the purchase.

December 30, 2025
Unprompted review
Spade & Co logo

Reply from Spade & Co

Hi Angie,

Thank you for your review! We’re thrilled to hear you’re loving your Health Watch 4 and happy with your purchase. We truly appreciate your support!

Rated 5 out of 5 stars

Love the product

December 30, 2025
Unprompted review
Spade & Co logo

Reply from Spade & Co

Hi Mark,
Thank you for your review! We’re so glad to hear you love the product. We truly appreciate your support!

Rated 5 out of 5 stars

I got a book for Christmas

I got a book for Christmas. It’s been entertaining and fun to read. I enjoyed it so much I just ordered one for each of my family members about them. I can’t wait to read them. Also, I had questions about my order and I had very fast responses with an entire PDF of the book. Talk about service!

December 25, 2025
Unprompted review
Rated 4 out of 5 stars

Magic Book

The books are quite funny and are a lovely gift.
The courier UPS sent email stating delivery completed but only delivered the package to a local collection point and did not inform us, we then started emailing back and forth with the seller which could have been avoided had the courier told us what they had done, would have saved time being wasted for both parties.

December 20, 2025
Unprompted review
Rated 2 out of 5 stars

Draining batteries

I am on my 2nd watch. My husband is on his 1st one. I loved the long battery life, but in the last month, the battery dies after less than 12 hours. We have shut everything off. Something is draining the battery.
I believe they just did an update and we believe it has something to do with it. Anyone else having this issue?

December 1, 2025
Unprompted review

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