Spade & Co Reviews 1,169

I’ve had my smartwatch 4 around a year love it the battery life is great very comfortable in Rose

I received my watch quickly. I have had it for well over a year and I wear it daily. This includes when I am working with the horses and gardening. It gets banged around and it still works perfectly. The battery life is excellent! I am very pleased with my watch and am glad I decided to buy this watch instead of another fitbit.

Easy to purchase from Spade & Co. Easy to move around the website. Great product. I really like my HealthWatch4.

I like the long battery life. I can charge it once a week and it’s good to go. I like that it measures my heartbeat and stress levels.

This is my second time talking with Trisha, the Spade and Co. representative. Both times, she was informative, extremely patient and helpful, making sure I was understanding her directions. I am a Sr. who is very untechy, but she was able to walk me through everything.

The customer service is outstanding. The response to any of my questions is almost instant instantaneously. The lady that helped me with my issues very very professional. They hired the right person when they hired her.

Trisha is excellent! She was very helpful on troubleshooting my account. She is very understanding, kind, and has a great sense of humor. She is an asset to your team!!!!

I received my watch there was a minor disc function so I got a hold of customer service and that was awesome I do know I got a Fitbit years ago and it started burning my hand in 6 months they wanted me to send the watch back and they never gave me a replacement I am so glad that you are not Fitbit no Fitbit

I had a problem with my watch, and they solved it immediately. I was very happy.

The assistance I received from Trish was beyond wonderful. She is so helpful, kind resourceful, and patient. I have never dealt with anyone so nice and so competent. She does not give up until the issue is resolved. I get very nervous about these technical devices and she calms me right down and I know she will help me. Thank you from the bottom of my heart. Trish, I feel comfortable knowing that I could just email you and you’re ready to help me.
By the way, I dealt with Judy , as well and she was also very kind and helpful

I got to talk to a real person who was very helpful and patient and professional. She sent me an email immediately as well to provide additional instructions to fix my problem. I also sent an email for help and got a response quickly with helpful information. Thank You.

The watch was very good and had a lot of nice features. There were some that I needed to help track health problem that were not available. I had to go to a different product.

did something really stupid with my smart watch and lost all the data stored for exercise and breathing training. i 5 minutes their customer service took me thru steps to retrieve information and everything is good. great price for watch, great product and great service!!!!! what a combination, especially for a 75 yo that is not too tech savvy

Prompt response and issue resolved…great service!

This is my second Spade Watch. I had my 1st watch years ago and really liked it. I also like this new one. Spade & Co is a good company and offer help efficiently and promptly.

I have worn a Spade watch for many years. Recently I was unable to charge it. I checked with Chatgpt and the Spade help center. After many suggestions of switching outlets, turning the watch off and on, cleaning the connections....something clicked..and I was able to charge it to 100%. I think the solution was "rebooting" it many times. Glad I did not give up! Also, Spade offered me a 50% discount on a new charger if problem did not resolve. Love Spade!!!

The Customer Service Rep (Trisha) was very helpful, patient and understanding. THANKS!!!

Jane -- 10 STARS !!! KNEW THE PRODUCT WELL & MOST IMPORTANTLY, HAD THE PATIENCE TO STAY WITH ME, AND NOT LET ME QUIT IN FRUSTRATION !!

PROBLEM WAS SOLVED THANKS TO JANE !!!!

The staff that helped me went out of their way to solve my problem.

I ordered Gold stainless steel belt for my Smart Watch2 to Spade & Co. Unfortunately, they didn't have inventory for that. So, I switched my order to the Black one. I got it today. It took 15days since I ordered. The band was really good quality, and I satisfied it. Now, I want to make a suggestion for them. Their web-site should reflect their inventory with their order receiving page. It will reduce unnecessary service call, and shorten process lead time. Fortunately, they have good and friendly customer care staff, I still give them 4 star.