TRENDY DIRECT Reviews 

196
TrustScore 3 out of 5

2.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Joke of a company. Ordered a battery never received it or a refund. Ryan Burton should not be in business as he clearly is not trustworthy. AVOID THIS COMPANY AT ALL COSTS

Rated 5 out of 5 stars

Ordered on the 19th, received my item on the 25th. A fair bit cheaper than other sellers so while delivery could be a bit quicker I can't complain at all. I was very sceptical given the experience... See more

Rated 2 out of 5 stars

UPDATE - After 4 weeks of no comms, the item I ordered turned up today! Still a pretty poor experience but maybe not all that bad after all ;) Original review - PLEASE HEED THE NEGATIVE REVIEWS, I... See more

Rated 5 out of 5 stars

Had the pleasure of speaking to Ryan who told me what part I needed for my hoover and the estimated delivery time. It has now arrived and they are true to the word when they say they are authentic a... See more

Company details


Contact info

2.9

Average

TrustScore 3 out of 5

196 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.9

All reviews

(196)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Odd company

Odd company. Ordered and paid for part....no confirmation, no tracking and in the end no delivery.
No response to emails, PayPal contacted and they got not response either so issued me a refund. Spareshub was clearly not happy with this so they sent an email demanding payment was resent as they claim the tracking (which we never received) stated it had been delivered....the item was not delivered nor did they send proof of delivery. Shame they hadn't replied to the emails that were sent to them!

May 10, 2022
Unprompted review
TRENDY DIRECT logo

Reply from TRENDY DIRECT

We're sorry you didn't have a good experience shopping with us. Please email us at contact@spareshub.co.uk with your order number for us to resolve any issues.

Rated 1 out of 5 stars

Crap Service and no Order Shipment

no Order Shipment, still waiting for replies via email and contact phone numbers don't work.

Never order from here

May 9, 2022
Unprompted review
TRENDY DIRECT logo

Reply from TRENDY DIRECT

We're sorry you didn't have a good experience shopping with us. Please email us at contact@spareshub.co.uk with your order number for us to resolve any issues.

Rated 4 out of 5 stars

I was a bit cautious to buy due to a…

I was a bit cautious to buy due to a numebr of reviews saying about late delivery

However I did and I am pleased to say that my charger has arrived and it was on time

I would buy again in the future

May 6, 2022
Unprompted review
Rated 5 out of 5 stars

Thanks appreciate all the help Spares…

Thanks appreciate all the help Spares Hub!
I’m really impressed with the service received.
I was told what part I needed and it was with me the following week! It’s now fitted and my hoover is working perfect again!

May 6, 2022
Unprompted review
Rated 3 out of 5 stars

update to earlier review .

update to earlier review .
i have finally recived my order after 3 weeks and can confirm genuine dyson spares (direct from dyson so i think this is where the delay maybe ),suggest spareshub uk work on there delivery status and communication too customers, prices were competative however i found it very flustrating trying to contact them only when i put a very negative review on trust pilot did i get the generic message after emailing them twice however they did finally respond ,the website says order will be up to 7 working days in all mine took longer placed on the 15th conformation on the 19th that its on its way (to be fair over the easter period ) arrived 04th/05th May after another bank holiday ,so yes longer than expected ,very happy with the parts as they are genuine and from Dyson but the overall experiance through spareshub wasnt great ,but they did send me a free charger as an apology so this was apprecited ,would i use again .mmmm maybe if i wasnt in a rush or had expectations of a 7 day turn around ,certainly improvements need to be made to the delivery expectation thats for sure,
see my origional review below
Ordered dyson spares on the 15th of april 19th of April email received saying my order was on its way ,29th april still no delivery As others stated phone number is basically not contactable
No tracking detail although they advise this on the order conformation ,and adviseing order on its way ,Emailed them twice this week and yes youve got it ...no reply... so I am begining to think a number of the reviews on here with positive feedback are probably fake ..I hope that I can retract this review but i doubt it, i only wish I had gone somewhere else more reputable, .thankfully i paid via paypal so i Will be contacting them to resolve this very shortly .disappointing.i like others have given them the benefit of the doubt and looked as we all do for the cheapest,sadley not a pleasant experiance ,i typically enjoy the reviews where people have spoken to spareshub uk i would really like to know how ,,telephathy ? avoid them .
Update ...just received the same message as everyone else asking me to email them.with my order number...clearly they have not read the review where I have emailed them TWICE already .. ..

May 5, 2022
Unprompted review
Rated 1 out of 5 stars

I ordered the battery on the 12/04 and…

I ordered the battery on the 12/04 and received an e-mail on the 19/04 to say that it was on it's way but had not received it by the 25/04 and e-mailed to ask when it would be delivered and received an automatic reply to say that they would get back to me in 24 hours and I have heard nothing since.

May 4, 2022
Unprompted review
TRENDY DIRECT logo

Reply from TRENDY DIRECT

We're sorry you didn't have a good experience shopping with us. Please email us at contact@spareshub.co.uk with your order number for us to resolve any issues.

Rated 1 out of 5 stars

Update on cancellation

Taken my money . I Cancelled my order as found an alternative . No reply to emails asking when money will be refunded . Eight days and no contact whatsoever . Avoid them . At worst a scam at best absolutely awful customer service.

Update- Bank refunded the money. Go down this route as it was pretty straight forward. The part eventually turned up twelve days after ordering ( email requesting cancellation on day of purchase ignored) and directly from Dyson ( go figure) . I returned the item and havent bothered reclaiming the postage costs, which they claim they will do, as communication with them is almost impossible. Never again - lesson learned.

May 3, 2022
Unprompted review
TRENDY DIRECT logo

Reply from TRENDY DIRECT

We're sorry you didn't have a good experience shopping with us. Please email us at contact@spareshub.co.uk with your order number for us to resolve any issues.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look