Best Cleaner in London Reviews 

215
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

First time I went to this Irish center. The security guard were fantastic. Friendly, professional, full equipment. If I ever need a security firm I would hire these guys in a heartbeat.

Rated 3 out of 5 stars

If you book Yas-Mut cleaning service, make sure Yassin himself is the one who provides it. He sent a member of his team to my apartment, and the results are really not what I expected. I had very high... See more

Company replied

Rated 4 out of 5 stars

We had recenly just moved in back to London and wanted to have our new home well cleaned and sanitised right before us to move in there. We needed to schedule everything from a distance as we were bas... See more

Company replied

Rated 5 out of 5 stars

Sparkle Cleaning offered an amazing service. The cleaner arrived on time and did an incredible job at cleaning our kitchen/living room area, stairs and two bathrooms. Our house has never felt or looke... See more

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Company details

  1. Home Services

Information provided by various external sources

With a wide range of services that suit your every need and requirement, our team has the know-how and expertise to get done what you need done. Let us know how we can help, and we guarantee your experience with our professionals is enjoyable and satisfactory. We love to hear from our customers, so feel free to contact us with your feedback.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

215 reviews

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No recent history of asking for reviews

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4.4

All reviews

(215)

11 reviews in the last 12 months

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Rated 5 out of 5 stars

Reliable and Thorough Cleaning Job

Yassin and his team are friendly and professional - provided a very efficient and thorough service at a reasonable price. I would definitely use them again. Thanks so much!

October 28, 2018
Unprompted review
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Reply from Best Cleaner in London

Thank you very much

Rated 5 out of 5 stars

I came across this company on google…

I came across this company on google while looking for a cleaning company after my tenancy contract ended.i was looking for a company to clean the 5 bedroom house i was renting.......they did a fantastic job and i got my deposit back and i have recommended this company to my friends

October 24, 2018
Unprompted review
Rated 5 out of 5 stars

I employed this company to clean and…

I employed this company to clean and clear a few flats and they did such a fantastic job and their rates were cheaper than most companies....their staff are very polite ,friendly and proffesional .I received a follow up call from the managers to make sure i was happy with their service.....I definitely recommend this company and will use them again

October 15, 2018
Unprompted review
Rated 5 out of 5 stars

Great cleaning agency

Yas-Mut have cleaned my house four times so far. The cleaning service is impeccable, with trained cleaners and attention to details. Yassin is really dedicated and his team do their job well.

It is true that customer service could be improved: One cleaner did not show up once (though she was replaced on the same day) and they take time to reply to emails.

But the company really does provide the best cleaners. So I highly recommend this company.

October 11, 2018
Unprompted review
Rated 1 out of 5 stars

Nobody turned up or contacted us!

We paid in advance. Nobody ever turned up or contacted us. We called all numbers available, left voice messages, texted but nobody got back to us. Unacceptable and a waste of time.

September 26, 2018
Unprompted review
Rated 2 out of 5 stars

I booked a session from online system

I booked a session from online system, and they subtracted the cost of clean from my bank more than one week before cleaning session. I thought maybe this is how they work, so did not care much. Then, one day before they called at 10pm and cancelled my session, and said they have to reschedule. They offered morning sessions but I was not available in the morning in the last minute. Then I asked why they made me pay for a cleaning session they won't even deliver. The person I talked to got angry after this point and blamed me for not being a good customer, he said he does not need my business anyway. For quite sometime, he shouted it was not them it was the bank who subtracted my money, and even if the system made an appointment I should have called to confirm, so this was also my fault. I honestly don't believe a bank could subtract money without you ordering it or an online booking system can book a session unless you told them to. Thus, I believe this was all excuse. After I said that I could write a bad review, the person on the phone hang up. Then, he called again at 10:30pm! He offered to give my money back, shouted some more, I guess he was a night manager at Yas-Mut. In short, they may be good at cleaning, I did not have a chance to experience thanks to their bad management, but they are really bad at scheduling. They could have called right after they realized I booked a session that should not have been available (if this claim is accurate at all).

September 7, 2018
Unprompted review
Rated 5 out of 5 stars

Bit of trouble arranging a time, but excellent cleaning

We had a bit of trouble arranging a time, but once the cleaners turned up they did a great job. Way more thorough than any cleaner I've previously had. They also insisted on me inspecting their work and asked for feedback.

August 16, 2018
Unprompted review
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Reply from Best Cleaner in London

Thanks

Rated 3 out of 5 stars

Windows havnt been wipe

Windows havnt been wipe. Bathroom glass door still have some soap scum. Kitchen hasn't been well clean the grease.

August 14, 2018
Unprompted review
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Reply from Best Cleaner in London

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Rated 5 out of 5 stars

Central London apartment cleaning

What a great job, just precisely what I wanted. The flat was sparkling clean as were the windows. I shall connect again in due course for the next tenancy changeover.

August 12, 2018
Unprompted review
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Reply from Best Cleaner in London

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Rated 5 out of 5 stars

Our 1 bedroom flat looks like new

Our 1 bedroom flat looks like new. Yassin did an amazing job, the flat was in a pretty bad state, now you could "eat off the floor". Highly recommend!

July 15, 2018
Unprompted review
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Reply from Best Cleaner in London

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Rated 5 out of 5 stars

Good experience

Jeans, the cleaner who came, did a good job. He arrived on time, worked systematically and efficiently, was very polite and actively sought my feedback. He had a very good attitude and took my suggestions on board very happily. He left the place looking clean and fresh. Booking was easy. Overall a good experience and would recommend.

June 22, 2018
Unprompted review
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Rated 5 out of 5 stars

Excellent first session

Excellent first session! Yassin the owner came himself and did a really thorough job. Flat looked lovely and clean and will definitely be continuing to use them.
Katie

June 1, 2018
Unprompted review
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Reply from Best Cleaner in London

Thank you very much

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