Sparrow Reviews 255

TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Since the first contact Sparrow team acted in highly professional manner. They provided me with listing to choose what I want and updated me frequently about room status from my wish list. Contact wit... See more

Rated 5 out of 5 stars

Sparrow Team from Karine, Oren and Emily have been focused, capable and efficient in ensuring that all parties were be having fulfilling arrangement. Sparrow as a platform I thought has good market r... See more

Rated 5 out of 5 stars

I didn't have much expectations at first, when a real estate agent friend share this new startup with me. But I'm thorough impress with Sparrow and their staff team's tentative support for me. th... See more

Rated 4 out of 5 stars

This last transaction went more smoothly; its a nice way to find people for the room. I've referred several others to use this platform as well. The people at Sparrow are great at making suggestions b... See more

Company replied

Company details

  1. #1 of 1 best companies in Homestay
  2. #1 of 1 best companies in Apartment Rental Agency
  3. #2 of 15 best companies in Online Marketplace
  4. #2 of 2 best companies in Real Estate Agency
  5. #1 of 1 best companies in Real Estate Rental Agency

Written by the company

Sparrow is a purpose-driven homesharing platform and community that makes it easy, safe, and enjoyable to share space. Our vision is a world where people live better together. We're on a mission to create exceptional shared living experiences.


Contact info

4.8

Excellent

TrustScore 5 out of 5

255 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 4 out of 5 stars

A positive experience.

It took a bit of time to find a compatible roommate. The process of signing up and communication during the matching period was very timely and clear. I appreciated the screening potential roommates go through to make it safe.

June 9, 2023
Rated 4 out of 5 stars

Excellent

I’m confident enough that I was able to choose the right renter that reached our agreement and expectations!
Thank you Sparrow team!

June 15, 2023
Rated 5 out of 5 stars

A Trustworthy and Comprehensive Platform for Safe Housing

Sparrow is a friendly and organized platform that makes it easy to safely find a place to live, especially considering the rise of rental scams. With Sparrow, you can set filters for your area, length of stay, and price range, and the platform will show you rooms that match your requirements.

Sparrow provides ample information for tenants, running thorough background checks on both tenants and landlords. As a potential tenant, it's reassuring to know that the landlord is not a scammer. Additionally, Sparrow goes beyond and investigates people's tastes, eating habits, desired house rules, and likes and dislikes, highlighting the compatibility between landlords and tenants. I believe this is as important as the price when looking for a home. Sparrow understands these factors well and effectively communicates them to its users.

The homepage UI is simple and clean, which is pleasing to the eye. I found it easy to communicate with the owner in real-time as Sparrow would email me whenever there was a direct message. The agent assigned to me by Sparrow was very friendly and considerate, especially considering my non-Canadian status. In the end, the contract was successful, and I was assured that I would be able to keep my room. I am highly satisfied with the range of services provided by Sparrow and would gladly recommend them to others.

June 1, 2023
Rated 4 out of 5 stars

They have found us a match and…

They have found us a match and researched the right people and did credit checks at such a short time and will be seeing them shortly . Also they helped us with the contracts and made them easy to read and sign with no hassle . So far so Good . Thanks Sparrow

June 9, 2023
Rated 5 out of 5 stars

Really helpful and patient

Really helpful and patient , guiding me through a new process , updates and information was received almost daily which really helped me in completed the process , special mention and shout out to Emily and Oren for there excellent customer service

June 6, 2023
Rated 5 out of 5 stars

Sparrow makes it easy to find a match

Sparrow staff were courteous, helpful and prompt to respond to my enquiries. I had lots of interest from potential tenants and am very happy with our final match. I especially appreciate the fact that Sparrow takes care of screening and matching, making the job of finding a housemate much, much easier.

May 25, 2023
Rated 5 out of 5 stars

The process was flawless

The process was flawless. Staff members are very informative and helpful from the start to finish. Mobile user friendly websites. They prepared the lease agreement and both parties signed remotely. They arrange for an interview date I was matched according to my preference. I highly recommend this company

May 18, 2023
Rated 1 out of 5 stars

I was asked to register after answering an ad

I was asked to register after answering for an ad on rental.ca

After registering and ID verification (which is barely functionning depending on your browser) I was told I could not apply for the rental for some reasons.

The criterias are stupid and not flexible at all, plus there is no match for what I'm searching (I don't have pets, I'm not smoking, etc, but if you're ok with having guests in the appartement, you automatically get no matches)

Terrible time waisting app, this is useless and terribly done.

May 4, 2023
Unprompted review
Sparrow logo

Reply from Sparrow

Hi Antoine,

We're terribly sorry to hear you had such a negative experience using our platform. We are looking into what may have happened with regards to ID verification.

Everyday we're working on improving our matching system to ensure there are shared living experiences that meet the needs of both hosts and housemates. If there was no match for what you were looking for, it's possible that the supply of options in that area is currently low and building up.

Our team has followed up by email in attempt to help you further and hope to find you more home options.

Team Sparrow

Rated 5 out of 5 stars

Amazing experience

Amazing experience,
we are looking for accommodation and we got across Sparrow - within 2 days, the complete value chain process has been completed, from visit arrangement to signing the rental agreement and moving to the apartment. the Owner was kind enough to negotiate the rent and aligned on the term. the customer support team, and the leadership team everyone was helpful and ensured a smooth experience. Thank you and all the best team sparrow.

May 1, 2023
Rated 5 out of 5 stars

The Sparrow team was a great help

The Sparrow team was a great help! I have a few investment properties, so I understand the principles of looking for a tenant, but the Sparrow team helped me by being a third-party to assess candidates for being my roommate. Thank you for your patients and hard work!

May 1, 2023

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