Spa World - Dandenong Reviews 57

Theo was great. He was patient with all the questions and very available. Great store.

Last year I purchased the Aquagym Max from Spa World and I couldn’t be happier with the experience. The entire process was smooth from start to finish. Delivery was prompt and well-organised, and the installation team did an excellent job getting everything set up efficiently and without any issues.

The spa itself has been fantastic – it’s high quality, comfortable, and has quickly become a favourite spot for relaxing after a long day. The customer service team were also great, keeping me updated throughout the process and making sure I had all the information I needed.

I highly recommend Spa World to anyone looking for a reliable product and stress-free experience.

Theo at the Dandenong store was amazing throughout the whole process. Helpful, knowledgeable and timely with all comunication.

Thank you Theo at the Dandenong store for your patience, knowledge and support. You have been a fantastic help to us and we really appreciate you going above and beyond, cheers Ray and Brenda.

Trent from Spa World was fabulous!!! His knowledge of the spas is extensive- he kindly explained differences in products, sales, how to maintain, and since purchase he’s answered multiple questions to help us! We purchased in October 2024 and Trent still answers my questions. So grateful!! Not pushy just incredibly well informed about all things spa!!

Trent at Dandenong was honest, knowledgeable, patient and helpful.

My wife and I strongly recommend Trent & Spa World

Highly recommend Theo from Spa World Dandenong. We have received first class customer service which is so hard to find these days. This has been a great experience.

Great services provided! Always ready to support and offer solutions. Theo is just magic! Thanks once again!
p.s. Highly recommended! Theo the best!

There are so many types of spas, it can be really confusing deciding on one. I visited several stores, spent hours researching. Theo from spa world spent hours assiting me as I made my decision over 3 weeks. He was friendly, helpful and honest. He understood this is a big undertaking from landscaping permits, approvals and logisitics. I'm very happy with my brand new spa and all the support I received from the spa world team.

Popped in to see if they sell chemicals as I was getting low. They don't stock consumables but Theo was able to help us out. We then spent some time going over the changes in the new version of our spa. There was no pressure to upgrade and just a friendly discussion. Theo spent some time subtley ensuring we were doing the correct maintenance. Strongly recommend the team here. We have had nothing but good experiences.

Highly recommend Theo from Spa World Dandenong. Theo provided great service, expert knowledge and has always been there to provide support pre & post delivery. The follow up phone calls are very much appreciated.

A big thank you to Trent! We had some issues on delivery and he was there to assist. Trent even FaceTimed us to help get our swim spa up and going, we had no idea what to do. Amazing customer service, thanks again Trent!

The Dandenong showroom has a great display with working models. Definitely worth a visit

Theo was a great salesperson providing us with all the information we needed to make an informed choice of spa. He, and the Spa World team kept in touch from payment of deposit, all through to delivery and the experience was seamless. We highly recommend Theo and Spa World.

We recently purchased a swim spa from Theo and had so many questions along the way. Theo has been so responsive and made the whole experience seamless. We’re now looking at our dream backyard right in time for Christmas! I highly recommend Spa World and Theo if you’re wanting to turn your dream into reality!

Our experience with the Dandenong store has been truly dreadful once we handed over the 30% deposit. We were advised by Trent that any follow up questions would be welcomed "anytime", however he would not respond to our calls, text messages and even provided my partner with the wrong technical information to provide to our tradespeople. My partner had to drive 1.5hrs to the store to get the correct technical specifications because Trent would not return his calls. On the day we paid the deposit, we had booked the delivery for 4 December, only to find out the delivery wasn't even booked. After countless calls from myself and my partner, the delivery proceeded to Saturday 2 December. Prior to delivery I had made countless calls to find out how to pay given we applied for finance for the spa, and no one was able to provide us with adequate assistance to provide the link so we could pay the funds across to Spaworld. Again my texts to Trent remained unanswered. Fast forward to Saturday 2 December, the crane company delivered the spa, who I must say was outstanding, only to be advised that Spaworld willingly delivered a damaged product to us. We have the consignment details proving that Spaworld was well aware of the damage and the photos. We are now holding a spa that is damaged in 4 places and as far as I'm concerned completely unacceptable. No one bothered to call to advise of the damage and to ask whether we would accept delivery, yet someone thought it was a good idea to proceed with delivery. Your service is unacceptable and I would like the manager of our account to contact either myself or my partner to resolve as we will never recommend Spa world again. It is impossible to talk to any level of management on the 1300 number, you always get someone different. We have called so many times and there is not one capable staff member that can resolve our issues with a damaged spa or even when the spa will be connected!! We will proceed with legal action if our issues are not resolved to our satisfaction. What was meant to be an exciting time for us has been truly stressful and upsetting to say the least, bear in mind we bought an expensive 6mtr swim spa! If I could give zero stars I would. Please do not deal with this company, you will not get anyone to resolve your issues or even understand what you are saying. I wonder where upper management is hiding??

Before we started looking at swim spas we were told to test prior to buying. This made sense to us given the costs and our kids both swim squad. We were surprised how many shops said no you can’t test it. This however was not a problem at Spa World Dandenong

We booked in a swim test with Trent and didn’t need to go anywhere else. Trent made us feel comfortable in purchasing the right swim spa for us without any ‘sales’ pressure. We went with the Vortex Aqualap

Very professional and great showroom. Thanks Trent for all your help and advice

We highly recommend Spa World Dandenong and sales consultant Theo Katzourakis for all of your spa and swim spa needs. We found Theo to be very experienced and knowledgeable. He has a lovely relaxed manner. No high pressure sales techniques here which was a great relief. His attention to detail and follow up is next level. If you are in the market then look no further than Spa World Dandenong and Theo!

Trent's knowledge is second to none, it's so nice these days to find someone who can answer all our questions. We've had our swim spa & vortex pergola for over 6 months and couldn't be happier. It has become the most popular area of our backyard

Even after delivery no question was too hard and Trent always made the time to come back to us

Thanks to Trent and the team at Spa World Dandenong for making our backyard dream come true. Highly recommend

We decided to upgrade our ‘cheap’ spa after constant breakdowns. After driving around numerous spa shops we visited Spa World Dandenong and met Trent. Trent took the time to understand what we were looking for and match us with the Jacuzzi J-375. We placed our initial deposit and came back for our test which Trent arranged. We were so happy to try it out and could not believe the difference from our current spa. Delivery also happened 3 months earlier than expected as another customer had been delayed by their builder

Thanks so much Trent and the team we love our Jacuzzi, it’s soooo much better than our cheap spa

Theo at Spa World Dandenong,

Was super helpful with all my issues regarding the set up of my hot tub app, nothing was a problem for him, his knowledge of the Spa was excellent, I couldn’t recommend him enough,

If you’re in the market for a Spa, then look no further!

Theo is your man!

Thanks again Theo

Regards

Andy ( Warrandyte )