Specialty Answering Service Reviews 

864
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 210 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff and customer service for their professionalism, helpfulness, and dedication. Many people highlight the team's proactive approach and how they go above and beyond to ensure client satisfaction. The service provided is frequently described as exceptional, with consumers noting its efficiency and reliability. Reviewers are particularly impressed with the quick response times, with issues and requests often resolved promptly and effectively. This consistent support, even outside business hours, contributes to a smooth and positive user experience.

What people talk about most

Staff

Customers consistently report positive experiences with staff, highlighting their professionalism,... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the team's professionalism,... See more

Service

People report positive experiences with service, often highlighting the exceptional, friendly, and efficient... See more

Response time

Reviewers consistently express satisfaction with the promptness and efficiency of the service. Customers... See more

User experience

Users describe positive interactions with user experience, highlighting the teachable and user-friendly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Straight A's for support team. My handoff coach brought me right in with help of SAS support team. My familiarity with call center systems is almost 20 years old, so even my terminology was dated. Al... See more

Rated 5 out of 5 stars

Great staff who are very professional. Exceptional service that is friendly, helpful, fast, responsive and very efficient customer service reps. SAS has a teachable user-friendly technology tha... See more

Rated 5 out of 5 stars

We’ve had a great experience with Specialty Answering Service. Their team is professional, reliable, and consistently courteous with our patients. Calls are handled promptly and accurately, giving us... See more

Rated 5 out of 5 stars

Everything is good. The service is typically helpful. Our account manager is friendly. My only critique would be that there is an emphasis on clients managing their own portal and setting changes,... See more


Company details

  1. Call Center
  2. Business to Business Service
  3. Telecommunications Service Provider
  4. Telephone Answering Service

About Specialty Answering Service

Written by the company

🗣️24/7 Live Agents
☎️2 Week FREE Trial
💰Flexible Pricing
📲Comprehensive Online Portal

Specialty Answering Service (SAS) provides 24/7 live answering services for more than 5000 businesses across a wide range of industries. Backed by over 40 years of experience, SAS is built around one simple goal: delivering a personalized, dependable experience for every client.

From custom call scripting to flexible call-handling features, our services are designed to fit seamlessly into each client’s workflow. With a dedicated team of 30 sales and support professionals and more than 300 trained operators nationwide, we ensure every call is handled with care and professionalism.

Clients also benefit from our proprietary online portal and mobile app, which make it easy to manage messages, access reports, and stay connected anytime, anywhere. This commitment to quality, innovation, and real human support has helped SAS earn long-term trust and loyalty from thousands of organizations, one call at a time.

For more information or to signup for a free 2 week trial Click Here!

Contact info

4.9

Excellent

TrustScore 5 out of 5

864 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.9

All reviews

(864)

204 reviews in the last 12 months

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Rated 3 out of 5 stars

Very inconsistent service

Very inconsistent service. Patients are not being scheduled. I keep getting messages from the service saying my website is down when it is not. It has been very frustrating so far.

June 8, 2026
Rated 5 out of 5 stars

Honestly

Honestly, quite smooth experience once I got past the puzzling setup part. Whitney was patient and understood the system well, and the prompt follow-up on our account changes stood out. I've dealt with answering services before, and this one feels a lot more hands-on.

June 5, 2026
Unprompted review
Rated 5 out of 5 stars

I don't think you'll find a nicer…

I don't think you'll find a nicer service anywhere. I spoke with two different employees and received the best customer service I could have imagined. They were friendly, knowledgeable and very fast in handling our request. I would highly recommend their services any day of the week. Top notch!

June 5, 2026
Rated 5 out of 5 stars

Kelly was pleasant to talk to

Kelly was pleasant to talk to, reassuring and covered the basic plus with competence and confidence. She patiently listened to our concerns and provided us with much needed information and renewed our confidence in the product we have been using and intend to make even more use of.

June 3, 2026
Rated 5 out of 5 stars

Excellent Service!

George on the sales team was very knowledgeable and extremely helpful. The plans can be adjusted to meet your needs.

May 22, 2026
Rated 5 out of 5 stars

Taneice J.G is the bomb!!

Taneice J.G is the bomb! She prompty and carefully looked into the problem I had and really help me out with these concerns. I feel comfortable knowing she got my back.

May 25, 2026
Rated 5 out of 5 stars

Your team is professional

Your team is professional, responsive, and very reliable when handling our calls and customer inquiries. The setup process was smooth, and your support team has always been quick to assist whenever needed.

The call handling quality is excellent, and you have helped us maintain better communication with our customers even after business hours. Your flexibility with call transfers and custom instructions has been extremely helpful for our business operations.

Highly recommended for any company looking for a dependable answering service with outstanding customer support.

May 28, 2026

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