Spectra Drive  Reviews 

373
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 106 reviews, reviewers overwhelmingly had a great experience with this company and deeply appreciated the professional assistance provided. Customers frequently praise the staff members for being extremely polite, helpful, and genuinely reassuring throughout their stressful insurance claims process. People consistently note that replacement vehicles and necessary practical assistance are arranged very quickly and efficiently without experiencing any major hassle. Some reviewers were not happy with significant delays experienced in processing their cases or receiving their final financial settlements promptly. Consumers also complained about having to constantly chase the support team for updates, noting poor communication and unexpected billing disputes.

What people talk about most

Staff

People report positive experiences with staff, frequently highlighting helpful and professional... See more

Service

Users describe positive interactions with service, highlighting prompt courtesy car arrangements, helpful... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently noting that people on the phone are... See more

Claim

Customers consistently note ambiguous experiences with claim processes, as reviewers frequently praise the... See more

Response time

Reviewers mention mixed feedback about response time, with many customers praising very quick answers,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Spectra Drive were knowledgeable and arranged pick up of my car, co-ordinated the insurance claim and hire car. Fought our corner and dealt with the headache of claiming the right market value of o... See more

Rated 5 out of 5 stars

From day one Spectra Drive were knowledgable and arranged pick up of car, co-ordinated the insurance claim and hire car. Fought our corner and dealt with the headache of claiming the right market v... See more

Rated 5 out of 5 stars

From the very first phone call after being hit by a drink driver, every single member of Spectra Drive have always been polite, understanding and helpful in solving a claim that wasn’t my fault. I can... See more

Rated 5 out of 5 stars

My experience was great, I was contacted every step of the way. This is the first time I have ever had to have a courtesy car. The stress was taken out with delivery of a beautiful brand new car.... See more


Company details

  1. Car Leasing Service
  2. also in
  3. Accident Insurance Company

Written by the company

Spectra Drive have many years experience providing accident management services from our Manchester based operations centre. We can offer a 24/7 nationwide range of mobility and vehicle repair solutions.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

373 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(373)

106 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Helpful and friendly

Kieran was so helpful and really helped me. Never nice to be involved in a car accident but he helped me understand what was going on. Thank you!

November 25, 2024
Unprompted review
Rated 3 out of 5 stars

The whole experience started off really…

The whole experience started off really well but went very slow I could have been kept more informed which would have saved me so many phone calls the only time I felt confident was when Tom Martin contacted me by email. Waiting for my interim payment took the accounts department far to long to do a simple BACS transfer.on the good side after an email from Tom Martin the final payment was made within the week

November 21, 2024
Rated 5 out of 5 stars

Great experience during not nice circumstances

My piont of contact was Kiran Farrow, he was always when I needed him to help with my entire claim including my courtesy car. His team were also fantastic. I hope not to be in anymore accidents. But should that happen this company is all I need. Thanks Spectra Drive and Kiran you've been amazing

November 12, 2024
Unprompted review
Rated 1 out of 5 stars

i if accident in 2022 i was not in…

i if accident in 2022 i was not in fault .someone say go to spectra , sent me car audi Q7 ,i fi Volvo xc90 i think lots differ, women drive on my car on street parking , was in fault her insurane Liverpool victora will not pay car hire , now spectra coming to me for pay £8300, i last my car last my house and now i need pay this , i think women need pay this not me

March 22, 2024
Unprompted review
Rated 5 out of 5 stars

100% recommend!!

Went through spectra drive to get a hire car following a car accident that was not my fault, spoke with Kieran who was extremely helpful and kind and helped sort it out within the hour of contacting him, can't thank Kieran enough and would highly recommend spectra drive to anyone, thank you again.

November 8, 2024
Unprompted review
Rated 5 out of 5 stars

CAR CLAIM

Amazing service received my settlement with no issues in around a month

November 7, 2024
Spectra Drive  logo

Reply from Spectra Drive

We are happy to hear your claim against the at fault insurer was resolved swiftly, and that we were able to provide amazing service during this time.

Rated 5 out of 5 stars

Quick to deliver

Quick to deliver
Hassle free
Quality vehicle
No rush to pick up vehicle so time to organise an other vehicle

October 29, 2024
Spectra Drive  logo

Reply from Spectra Drive

During the process of a claim we always keep in mind the needs of the client, and strive to keep them well informed with some time to get themselves back on the road following the conclusion of their claim.

Rated 5 out of 5 stars

I could not fault Spectra Drive.

Amazing help and guidance, great communication from Neil and the team, hire car was of a high standard.
I could not fault Spectra Drive.

October 29, 2024
Spectra Drive  logo

Reply from Spectra Drive

Communication remains at the forefront of everything we do here at Spectra Drive, ensuring clients feel well informed during their claim. Thank you for your kind words.

Rated 5 out of 5 stars

I was in a 4 car smash on M1

I was in a 4 car smash on M1. I had the whole family with me and we were all banged and bruised. The next day Kieren rang me to help with all of the details and he was absolutely fantastic. I was in so much pain that I couldn't concentrate but he tool all of that worry onto his shoulders and help with everything. I can't thank him enough. I totally recommend these guys to help.

November 4, 2024
Unprompted review
Spectra Drive  logo

Reply from Spectra Drive

Being in a non fault accident can be a stressful time, and we always strive to keep clients reassured and well informed throughout the process of their claim against the at fault insurer.

Rated 5 out of 5 stars

Easy

I had a non fault accident and was in shock and didn’t know the process but Spectra talked me through it, big thank you to Kieran also he was very polite.

November 4, 2024
Unprompted review
Spectra Drive  logo

Reply from Spectra Drive

Your kind words have been passed on, and we are happy to hear we were able to keep you well informed.

Rated 5 out of 5 stars

Brilliant service

Brilliant service, i would definitely recommend this company if you were ever in an accident, the work done by Ryan, Becki and Kieran to help me through this trying time was exceptional, they honestly went above and beyond

November 4, 2024
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Reply from Spectra Drive

Thank you for your recommendation and kind words.

Rated 5 out of 5 stars

From start to finish this claim has…

From start to finish this claim has very professional , and my claims advisor Kieran Fellows was very polite very carming and professional to the end the The company spectra where 10/10 in every aspect

October 30, 2024
Unprompted review
Spectra Drive  logo

Reply from Spectra Drive

We always strive to provide 10/10 service and are happy to hear this was delivered.

Rated 5 out of 5 stars

Very professional and very helpful…

Very professional and very helpful kieron farrow especially fantastic customer service.

October 28, 2024
Unprompted review
Spectra Drive  logo

Reply from Spectra Drive

We always strive to deliver top quality customer service, and your words have been passed on to the staff. Thank you.

Rated 5 out of 5 stars

Non fault accident

Being involved in a non fault accident has been extremely stressful. I was provided with a courtesy car on day of my accident which was great. I have at times required a lot of reassurance over the past 6 weeks to date. Thank goodness for Kerion at Spectra helping me to negotiate the thankless task of claiming against the party at fault's insurance which has been an awful experience. I can see the finish line now which is a great relief hopefully it won't be long now before I have my car back.

October 16, 2024
Unprompted review
Spectra Drive  logo

Reply from Spectra Drive

It is always out top priority to keep a client well assured during what can be a stressful time, and we are thankful for your kind words and that we were able to assist in your claim against the at fault insurer.

Rated 5 out of 5 stars

Great Service

Spoke with Spectra Drive for my Non Fault accident claim and I was very pleased with the level of service provided .

October 8, 2024
Unprompted review
Spectra Drive  logo

Reply from Spectra Drive

Thank you for kind words.

Rated 5 out of 5 stars

The car was great A4 audi did not want…

The car was great A4 audi did not want to give it back. Your staff were really good to deal with, very helpful and polite.

October 7, 2024
Spectra Drive  logo

Reply from Spectra Drive

We are very happy to hear that the Credit Hire vehicle which was provided was top quality, and that the staff who you spoke with matched this service.

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