Spectrum One Hair Reviews 

286
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 60 reviews, reviewers overwhelmingly had a great experience with this company. Many customers frequently praise the exceptional hair quality, noting that the extensions remain soft, durable, and look completely natural over long periods of wear. Consumers also highlight the outstanding customer service, alongside the very helpful and professional educational training courses provided by the team. However, some reviewers were not happy with the product durability, reporting excessive shedding and hair thinning after only a short time of use. A few other people also felt quite disappointed when customer support failed to properly address their genuine quality concerns and guarantee claims.

What people talk about most

Product

People report high satisfaction and appreciation regarding the quality of the product. Consumers consistently... See more

Quality

Customers had positive experiences with quality, often describing the hair extensions as outstanding and... See more

Staff

Users describe positive interactions with staff, highlighting their friendly and helpful nature in the salon.... See more

Customer service

Reviewers consistently mention positive feedback about customer service, describing support as amazing and... See more

Service

Clients share positive opinions on service, highlighting prompt assistance, welcoming staff, and next-day... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Such a good extensions course from start to finish. I learnt so much, not just the application but placement, blending and aftercare too. Katie was really supportive and answered every question withou... See more

Company replied

Rated 5 out of 5 stars

Started using Spectrum hair extensions around 4 years ago and have never gone back. The colour selection is amazing and are constantly refreshing us with new shades. The quality is amazing, with the... See more

Company replied

Rated 5 out of 5 stars

Beautiful hair quality and styles The wavy clip one piece is perfect and so natural. The cut of the layers is so natural and not found in hair extensions that are of this quality. I have tried so m... See more

Company replied

Rated 5 out of 5 stars

I completed the Nanos & I-Tip online course about a month ago now. The course was so easy to follow and very detailed, I loved that I could keep referencing back to the videos. I then did three nano a... See more

Company replied


Company details

  1. Hair Extensions Supplier
  2. Hair Extension Technician
  3. Hair Product Store
  4. Hair Salon
  5. Hairdresser

Written by the company

Spectrum One Hair Extensions are a luxury human hair extensions brand offering 100% human Remy hair. All of our hair is double drawn, cuticle correct and available in four methods; Tapes, Weaves, Nanos & I-Tips in a range of lengths, thickness and colours including Flat Colours, Mixed Colours, Bespoke Blends and Perfect Blondes. We have a choice of 31 handpicked colours so have almost every hair colour covered. Trade Accounts are available for hair professionals. We also offer award winning and Habia endorsed hair extension education both in salon and online which are all taught by Spectrum One Hair brand owner and lead educator, Katy Grimshaw. Why Us? - The quality of our hair is amazing and so durable. It will last a minimum of 9 months easily with the correct aftercare. - Spectrum One Hair is created by a hairdresser with 15 years experience for fellow professionals. - Our hair is ethically sourced from trusted suppliers. - We offer a high level of customer service and pride ourselves in client satisfaction. -There is no Trade minimum spend or startup order. -You don't have to have completed education with Spectrum One to hold a trade account.

Spectrum One Hair Extensions

Written by the company

Luxury human hair created by professionals for professionals.
Spectrum One Hair has been sourced from the most trusted suppliers around the globe! We're proud to say that the hair we use is totally unbeatable. Discover our range of 30+ bespoke colours online now in five of the most popular extension applications.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

286 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically replies within 1 month

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4.6

All reviews

(286)

54 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

One of the best training day’s

Katy and the team made both of our training days fabulous, cram packed with lots to learn, also very easy to ask questions and the support from Katy and the team is on going :) we really enjoyed our tape and nano/i tip course ,and equally absolutely fabulous hair x

October 13, 2025
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Reply from Spectrum One Hair

What wonderful feedback. We pride ourselves in our education so it's great to hear that you enjoyed the course...and love our hair!x

Rated 5 out of 5 stars

Amazing!!

Such good quality hair, I was recommended by another stylist in my salon and I can confidently say that I will be recommending this brand to others in the future!!

October 17, 2025
Unprompted review
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Reply from Spectrum One Hair

We really appreciate your positive comments Lucy. Thank you so much x

Rated 5 out of 5 stars

I have used spectrum hair since day one…

I have used spectrum hair since day one when I did my training. I cant fault this hair or company Ive used other hair companies in the past and nothing beats the quality of this hair.

September 17, 2025
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Reply from Spectrum One Hair

Thank you so much Rebecca. And what a wonderful customer you are too.

Rated 5 out of 5 stars

Absolutely unreal quality of extension…

Absolutely unreal quality of extension hair! In fact the best Iv used after 23 years as a hairdresser. Katys’ education is also completely top notch. 👌🏻

August 6, 2025
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Reply from Spectrum One Hair

What wonderful feedback Brian. We pride ourselves in our hair quality and our education. Always here to help too.

Rated 5 out of 5 stars

Recommend!

Great quality extensions and super quick delivery.

August 8, 2025
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Reply from Spectrum One Hair

Thank you! Us hairdressers need our hair quickly!x

Rated 1 out of 5 stars

Bought hair from here because it kept…

Bought hair from here because it kept popping up on my algorithm and was really impressed with the colour match. Initially purchased 3 packs (150g) but knew as soon as it arrived it wasn’t going to be enough so purchased another 50g (200g in total - I normally have 150g in my hair) really disappointed, hair feels so fine compared to beauty works or other brands I’ve used, lots of hair loss already and I’ve only had it in 2 days. Nearly £800 down and will prob be another few hundred down because I’m going to need to buy more (not from here!) because my hair looks ridiculously thin

October 3, 2025
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Reply from Spectrum One Hair

Hi Nicole,
We are really sorry to hear that you are not happy with your hair. We have tried to contact you numerous times to resolve your issue but have had no response.
Please be aware that our hair grammage and pricing per pack are different to other brands.
In all honesty we have never been told that our hair feels thin. It is double drawn from root to tip and is at a very high ratio of thickness. Some other hair brands come with a coating which can make the hair feel thicker initially however will not be as durable and long lasting as ours. After a wash with our hair, it should feel noticeably thicker. In terms of shedding; we notice the the first 3 packs that you ordered were a machine weft. Once cut to the shape of the head, the corners must be sewn otherwise shedding would occur. Any trained professional in machine weft application would know to do this and this is the only way the machine weft would shed as it is triple sewn onto a ribbon.
We pride ourselves in our hair quality and our numerous other positive reviews and many happy customers reflect this. If we every have a manufacturing error, we would resolve this straight away.
If you would like to get back in touch with us, we would be happy to discuss your issues.

Rated 5 out of 5 stars

Used lots of hair extensions and these…

Used lots of hair extensions and these are by far the best I’ve come across.

August 11, 2025
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Reply from Spectrum One Hair

Thank you so much Charlotte. We really appreciate your positive feedback and so glad that you love our hair as much as we do!

Rated 5 out of 5 stars

10/10 in all aspects 🫶

Started using Spectrum hair extensions around 4 years ago and have never gone back. The colour selection is amazing and are constantly refreshing us with new shades. The quality is amazing, with the right care you can get a good year out of them. I have done the tapes course and recently did the beyond the blend cutting course where I learnt so much from Katy. She lets you ask any questions, covers things that aren’t included so you get the most knowledge out of your experience. And I will definitely be doing more. Can’t wait to come back 🫶

August 18, 2025
Unprompted review
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Reply from Spectrum One Hair

Thank you Abby for your amazing feedback. We love seeing you on our courses and watching you grow with us. Education is key!

Rated 5 out of 5 stars

I recently attended the beyond the…

I recently attended the beyond the blend extension cutting course with Katy at Spectrum, it was such a good afternoon, learnt a lot and she covered so much but it wasn’t overwhelming or too much. I have worked with spectrums hair recently on some of my clients who already had it fitted and it has always felt amazing quality and nice colours, I will be getting Spectrum for my next set of hair on myself I can’t wait to try it!

August 18, 2025
Unprompted review
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Reply from Spectrum One Hair

It was great to see you on our in salon course and so glad that you enjoyed it. Cannot wait for you to start working with you more.x

Rated 5 out of 5 stars

These are the best extensions I’ve ever…

These are the best extensions I’ve ever had, The quality of the hair is outstanding and the colours I have chosen are really subtle and natural. The first ones I bought have lasted for nearly two years and I am only changing them now for a little more length. I really do feel lucky to have found this excellent company.

August 14, 2025
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Reply from Spectrum One Hair

What amazing feedback. This makes our hearts happy at Spectrum One. Quality is everything to us and we are so glad that we have amazing customers like yourself x

Rated 5 out of 5 stars

Amazing quality hair!!

Great quality hair! Quick postage!!

August 7, 2025
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Reply from Spectrum One Hair

Thank you for your lovely feedback. Got to get that hair out quickly for our fab customers :)

Rated 5 out of 5 stars

Really helpful staff who went out of…

Really helpful staff who went out of their way to help with my return and re-order.
My new hair looks great and feels amazing, thank you ☺️

August 6, 2025
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Reply from Spectrum One Hair

So happy that you love your hair and we could help you. We are a small team and pride ourselves on our customer service.x

Rated 5 out of 5 stars

I found Spectrum One Hair very quick…

I found Spectrum One Hair very quick and reliable and honest. It was a pity the pony tail extension did not match colour I needed but they did not argue and sent refund at once. I would highly recommend them.
Roger

July 23, 2025
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Reply from Spectrum One Hair

Thanks for the positive feedback Roger. Great to see that our team sorted you out straight away.

Rated 5 out of 5 stars

incredible quality

July 8, 2025
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Reply from Spectrum One Hair

Thank for your great feedback. So good to know that you are happy with the quality of our hair.
Thanks so much and have a great day,

Emily

Rated 5 out of 5 stars

Amazing quality hair from root to tip

Amazing quality hair from root to tip. Would never use any other brand. Fab packaging and super good customer service. Would highly recommend

July 21, 2025
Unprompted review
Spectrum One Hair logo

Reply from Spectrum One Hair

Thanks Kane! Yes the long packaging is perfect so the hair doesn't kink and you can pull it straight out of the packet and into the head. We pride ourselves on our customer service so we are grateful for your positive comments.

Team Spectrum.

Rated 5 out of 5 stars

Excellent products

Easy to order. Plenty of choice of products and option of using klarna very helpful. Arrived before delivery date. Tape extension remover is the best I've used.

July 8, 2025
Spectrum One Hair logo

Reply from Spectrum One Hair

Great to know that you are happy with our product choice and service. Thank you for your positive review. We really appreciate it.
Thanks again,

Team Spectrum

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