Spectrum One Hair Reviews 

286
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 60 reviews, reviewers overwhelmingly had a great experience with this company. Many customers frequently praise the exceptional hair quality, noting that the extensions remain soft, durable, and look completely natural over long periods of wear. Consumers also highlight the outstanding customer service, alongside the very helpful and professional educational training courses provided by the team. However, some reviewers were not happy with the product durability, reporting excessive shedding and hair thinning after only a short time of use. A few other people also felt quite disappointed when customer support failed to properly address their genuine quality concerns and guarantee claims.

What people talk about most

Product

People report high satisfaction and appreciation regarding the quality of the product. Consumers consistently... See more

Quality

Customers had positive experiences with quality, often describing the hair extensions as outstanding and... See more

Staff

Users describe positive interactions with staff, highlighting their friendly and helpful nature in the salon.... See more

Customer service

Reviewers consistently mention positive feedback about customer service, describing support as amazing and... See more

Service

Clients share positive opinions on service, highlighting prompt assistance, welcoming staff, and next-day... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Such a good extensions course from start to finish. I learnt so much, not just the application but placement, blending and aftercare too. Katie was really supportive and answered every question withou... See more

Company replied

Rated 5 out of 5 stars

Started using Spectrum hair extensions around 4 years ago and have never gone back. The colour selection is amazing and are constantly refreshing us with new shades. The quality is amazing, with the... See more

Company replied

Rated 5 out of 5 stars

Beautiful hair quality and styles The wavy clip one piece is perfect and so natural. The cut of the layers is so natural and not found in hair extensions that are of this quality. I have tried so m... See more

Company replied

Rated 5 out of 5 stars

I completed the Nanos & I-Tip online course about a month ago now. The course was so easy to follow and very detailed, I loved that I could keep referencing back to the videos. I then did three nano a... See more

Company replied


Company details

  1. Hair Extensions Supplier
  2. Hair Extension Technician
  3. Hair Product Store
  4. Hair Salon
  5. Hairdresser

Written by the company

Spectrum One Hair Extensions are a luxury human hair extensions brand offering 100% human Remy hair. All of our hair is double drawn, cuticle correct and available in four methods; Tapes, Weaves, Nanos & I-Tips in a range of lengths, thickness and colours including Flat Colours, Mixed Colours, Bespoke Blends and Perfect Blondes. We have a choice of 31 handpicked colours so have almost every hair colour covered. Trade Accounts are available for hair professionals. We also offer award winning and Habia endorsed hair extension education both in salon and online which are all taught by Spectrum One Hair brand owner and lead educator, Katy Grimshaw. Why Us? - The quality of our hair is amazing and so durable. It will last a minimum of 9 months easily with the correct aftercare. - Spectrum One Hair is created by a hairdresser with 15 years experience for fellow professionals. - Our hair is ethically sourced from trusted suppliers. - We offer a high level of customer service and pride ourselves in client satisfaction. -There is no Trade minimum spend or startup order. -You don't have to have completed education with Spectrum One to hold a trade account.

Spectrum One Hair Extensions

Written by the company

Luxury human hair created by professionals for professionals.
Spectrum One Hair has been sourced from the most trusted suppliers around the globe! We're proud to say that the hair we use is totally unbeatable. Discover our range of 30+ bespoke colours online now in five of the most popular extension applications.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

286 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically replies within 1 month

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4.6

All reviews

(286)

54 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

This was my first time using Spectrum…

This was my first time using Spectrum One Hair after seeing it on an influencer and it is the best hair I’ve ever had. I have had extensions for about 5/6 years now and used other popular brands but this is by far the best quality and shade I have found. I will definitely be using them again!

November 16, 2024
Unprompted review
Rated 5 out of 5 stars

Worth every penny!

My second time ordering with Spectrum One Hair because the quality and colour match is outstanding, order came quickly and was correct, the hair is silky and thick wouldn’t go no where else for my tapes extension!

May 9, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic experience

Great quality hair never had any problems with customer service or with the quality/style of hair. Always a quick delivery, good prices for the quality you are receiving and great choices of extension types/colours.

January 14, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing

Such an easy and fast process to order the extensions. They came when expected the next day and the quality is amazing.

May 14, 2025
Unprompted review
Rated 5 out of 5 stars

Great quality hair

Great quality hair, fast delivery and lots of choices. My first set of hair was a 50g brown weft which has lasted 2+ years and is still going strong! The hair has very little damage and still looks great when mixed in with other sets of extensions.

May 14, 2025
Unprompted review
Rated 5 out of 5 stars

I absolutely love this hair brand

I absolutely love this hair brand, the staff are immense and I love how the delivery time is so quick even when you order next day it literally comes the next day there’s never a delay, I’ve had my hair extensions for coming up to two years and I love them still in great condition. I have suffered with really thin hair for years and have hated it and Spectrum One was there to save the day I would never go back to my natural hair now! Thank you x

May 2, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic Customer Service!

I had some issues with my Spectrum One wefts despite following all the correct aftercare. I contacted customer service with videos, and they responded quickly, acknowledged the problem and went above and beyond to resolve it. They sent out a replacement weft from a new batch via next day delivery and even offered extra tapes to make up the difference.

I’m so impressed with how professionally and kindly they handled everything. Mistakes happen, but it’s how a brand responds that matters and Spectrum One absolutely delivered. Thank you!

April 20, 2025
Unprompted review
Rated 5 out of 5 stars

obsessed

I'm absolutely obsessed with my Spectrum Hair Extensions! The quality is top-notch, and the hair feels so natural and soft. I've tried other hair extension brands before, but Spectrum's are by far the best. The colors are vibrant and true to the shade chart, and the construction is impeccable. I've gotten so many compliments on my hair since I started wearing Spectrum extensions. The customer service team is also super friendly and helpful. I've already ordered from them again and can't wait to try out more of their products.

April 8, 2025
Unprompted review
Rated 5 out of 5 stars

Great quality hair extensions and fast delivery

I recently bought hair extensions and I’m really happy with the quality they feel soft, natural, and blend in well with my own hair. The ordering process was smooth, and delivery was quick too. I’ve only worn them a couple of times so far, but they seem durable and comfortable to wear. Looking forward to seeing how they hold up over time. Overall, a great experience!

March 13, 2025
Unprompted review
Rated 5 out of 5 stars

Best quality hair

Best quality hair, all my clients are so happy with the hair and said they would never go back. Easy to work with and stunning colours

April 29, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing hair!

Amazing hair!! Not only did it make my hair look so alive. It also regained my confidence! Hair always stayed in amazing condition! My go to hair ❤️

April 29, 2025
Unprompted review
Rated 5 out of 5 stars

The best hair

This hair.. oh my no words. The quality is unreal, I’ve used so many brands but after finding spectrum One I won’t go back.

Clients all comment on the hair quality & shade choice.

Also the company are really easy to work with - easy to contact and always provide quick responses. 10/10 would recommend

April 29, 2025
Unprompted review
Rated 4 out of 5 stars

Hair quality

spectrum one hair were the first tape hair extensions i’ve ever used they were so soft and silky i’ve had them in for over a month now and still look brand new even after washing and using heat styling they still have the same thickness as if they were brand new . i purchased another 2 packs yesterday and cant wait for them to be put in!!

March 8, 2025
Unprompted review
Rated 1 out of 5 stars

Very thin hair on tapes be warned

Firstly I had a missing tape to my pack, paid over 300 for 2 packs, thinnest hair I've ever bought & obviously once the packs are open you can't return them very convenient. Safe to say I won't be buying from here again, you live & learn girls....

In response to your response -
Yes you sent out 1 more tape however it was actually never delivered because the royal mail failed to re deliver it when I wasn't home to sign for the first attempt I work I can't be at home for 1 tape so it would have been much easier if it was sent where I didn't have to sign for this, I'm sure by now you've had this returned to you by the royal mail..... I haven't had any emails regarding any issues by anyone so I'm unsure where you've made multiple attempts at contacting me??

March 19, 2025
Spectrum One Hair logo

Reply from Spectrum One Hair

Hi Kelly,

We’re really sorry to hear that you originally had a missing Tape within your order due to a manufacturing error, we’ve never had this issue before so can only apologise for this. Our head of customer service dealt with this issue straight away for you by sending out your extra Tape sandwich of which you confirmed to be happy with.

We tried to contact you multiple times after this was sent to help further with this issue but with no success in getting in touch. We’re always here to help in the future if ever you need us, please don't hesitate to get in touch.

Thanks,
Aoife

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