Overall thats great seller. Had a tiny delivery issue which could be caused UPS ireland, however everything was resolved quickly and without any problems so HUGE love for customer care. Good contact... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I bought from Canada and was pleased that shipping went extremely well and fast — almost next day delivery! The shipping cost was reasonable and everything came well packaged. My only disappointment w... See more
Having browsed this site on and off for a long time as I wanted to try out Grog graffiti markers, I finally placed an order and just WOW! I ordered 66 individual items, each one perfect, nothing missi... See more
I just discovered your site through Instagram. Great variet in brands and products. Also very sharp prices and some really nice sale objects. Made a first order and it arrived in The Netherlands super... See more
Company details
About SPECTRUM (ex Graffitishop)
Written by the company
SPECTRUM è lo store culturally-motivated rivolto alla community che lavora a fianco di Graffitishop dal 2009.
SPECTRUM e Graffitishop sono diventati una cosa sola. Stessa crew, con la qualità di sempre.
SPECTRUM nasce a Milano negli anni Duemila, diretta espressione di quella scena underground dove graffiti, skateboarding, hip hop, rave culture si fondevano con forme di hacking e coding, creando la base perfetta per lo sviluppo di nuovi linguaggi.
SPECTRUM è una realtà 100% indipendente e self-owned, guidata da un approccio DIY condiviso a ogni livello, dalla community alla boardroom. La mission di SPECTRUM è quella di offrire alla sua community gli strumenti per partecipare a quella scena culturale underground che si sviluppa fuori dal mainstream.
SPECTRUM e Graffitishop sono diventati una cosa sola. Stessa crew, con la qualità di sempre.
SPECTRUM nasce a Milano negli anni Duemila, diretta espressione di quella scena underground dove graffiti, skateboarding, hip hop, rave culture si fondevano con forme di hacking e coding, creando la base perfetta per lo sviluppo di nuovi linguaggi.
SPECTRUM è una realtà 100% indipendente e self-owned, guidata da un approccio DIY condiviso a ogni livello, dalla community alla boardroom. La mission di SPECTRUM è quella di offrire alla sua community gli strumenti per partecipare a quella scena culturale underground che si sviluppa fuori dal mainstream.
Contact info
Via Felice Casati 29, 20124, Milano, Italy
- help@spectrumstore.com
- spectrumstore.com
4.8
Excellent
9K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Item as advertised and super-fast delivery!
Item as advertised and super-fast delivery! It's always nice when your order arrives sooner than anticipated!
May 17, 2024
Unprompted review
MY shoes comes dirty ...
MY shoes comes dirty .... and they dont want to give me an dicount. BAD customer service, i will never buy something there again!!!!!!
May 17, 2024
Unprompted review
Reply from SPECTRUM (ex Graffitishop)
Hi Sarah,
at SPECTRUM, incoming merchandise from our suppliers is regularly checked upon receipt.
To return merchandise, you must activate the online return procedure within 30 days of receiving your purchase. Products must be in the condition in which they were received, in their original packaging and complete with labels and any other components (extra accessories, laces, lanyards, removable parts, etc.).
In this case, it is not possible to accept your request because we have no evidence that you purchased on our site and the procedure provided by our supplier is different.
Our customer care remains available to provide you with assistance.
Thank you for your cooperation.
SPECTRUM
Amazing service and quick delivery
Amazing service and quick delivery! I want to leave 10 stars
May 15, 2024
Unprompted review
It's been three weeks since the return
It's been three weeks since the return, and there has been no refund or any feedback.
April 16, 2024
Unprompted review
Reply from SPECTRUM (ex Graffitishop)
Hi Olivia,
we are sorry that the service was not to your liking.
Refunds related to returns are handled within 10 days of receiving the goods in stock, as stated in our FAQ.
In this specific case, we issued the refund on May 6th and the timing of crediting depends on your bank and can take up to 14 business days.
Just now we contacted you by phone sorting out the original misunderstanding, so we hope everything has been solved.
Thank you.
SPECTRUM
Extremely bad experience with Spectrum
Extremely bad experience with Spectrum. I recently placed an order on their platform, but the process turned into a nightmare.
Firstly, the delivery was supposed to be arrived at a pickup point, but the parcel never arrived. Upon contacting their customer service, I was informed that the delivery had been made to my home, which is false (and inconsistent with the delivery tracking). Furthermore, they claim that my signature was provided upon delivery, which is absolutely untrue since I never received the parcel.
Despite numerous attempts to resolve this issue with them, Spectrum categorically refuses to refund me. Their dismissive attitude towards customers is unacceptable. Not only do they fail to uphold their commitments for delivery to pick up points, but they also relied on a falsify delivery evidence to avoid refunding dissatisfied customers.
I strongly advise against making purchases on Spectrum. Their lack of professionalism and complete disregard for customers make them a company to avoid at all costs.
April 15, 2024
Unprompted review
Reply from SPECTRUM (ex Graffitishop)
Hi François,
we are sorry to receive this feedback.
In case of any issues on orders, our Customer Care is always ready to take action and find meeting points with their customers.
In this particular case, after your report, several investigations were opened to find out where the package was and in the end the branch notified us that the goods had been received correctly and forwarded the signature as well.
Therefore, it is not possible to meet you by issuing a refund.
We remain available for further clarification.
Thank you.
SPECTRUM
Great price,fast shipping and safe…
Great price,fast shipping and safe package
May 4, 2024
Unprompted review
Very well curated apparel
Fast handling, great quality and always very well curated apparel.
May 3, 2024
Unprompted review
I ordered two items, get only one
I ordered two items. Only one was shipped. When asked to send me proof that both items had been shipped, this was ignored. I was supposed to pay for the two items, even though I didn't get all the items
February 7, 2024
Unprompted review
Reply from SPECTRUM (ex Graffitishop)
Hi Danny,
SPECTRUM's shipments are carefully packed and sealed to prevent damage in transit.
If there is an unforeseen incident caused by the courier company, SPECTRUM will send the procedure to be followed to open a claim with the courier.
Following the complaint, an internal investigation will be initiated with the transportation company with the aim of reconstructing, through accurate tools, the history of the shipment and checking for any anomalies.
In this case, the local branch also confirmed the correct receipt of the package without anomalies during shipment. It is the customer's responsibility to ensure that the delivery address is accurate and safe.
For further clarification, our Customer Care is always available.
SPECTRUM
Very quick delivery to Germany!!
April 19, 2024
Unprompted review
Super fast shipping and always top…
Super fast shipping and always top quality products!!
April 16, 2024
Unprompted review
Nice Nike
Nice Nike, really like my new sneakers! And good service, delivery on time!
April 15, 2024
Unprompted review
Paid €18 because the shoe was too big
Paid €18 because the shoe was too big. Just threw that money for nothing.
March 22, 2024
Unprompted review
Reply from SPECTRUM (ex Graffitishop)
Hi Yousef,
we are sorry that the service didn't meet your needs.
The return procedure is simple and fast.
As clearly indicated on our website and in the FAQ section, if you are making a return from European countries other than Italy, if it contains products from the "Graffiti" page, or if you want to return products from an order you have already made a return for, the shipping is on your charge.
You can also choose the shipping method you prefer and the refund is issued as soon as we receive the goods in the warehouse.
Our Customer Care is available for further clarifications.
SPECTRUM
Great customer service!
Great customer service, wonderful designs with a wide variety of products!
March 27, 2024
Unprompted review
The package was good only i expect on a…
I expect on new shoes from 170,- good laces, they are already damaged.....
If you have no new laces oke, but therefore you can give a credit for the laces so i can buy them in my own country.......
Customer is king, not bij spectrum
And no reaction from the support if i ask for it, it's a shame.....
March 28, 2024
Unprompted review
Reply from SPECTRUM (ex Graffitishop)
Hi Tim,
we are sorry that the service was not to your liking.
SPECTRUM takes full responsibility if there are any problems with the products received. As you can understand, it can unfortunately happen that a defect is missed when checking the goods.
In this specific case, our Customer Care has promptly replied to your e-mail indicating how to proceed to fix the issue as quickly as possible.
We look forward to your e-mail reply so that we can solve the issue in a short time.
Thank you.
SPECTRUM
A store with a Heart ❤️ …
Always amazed at the efficient delivery and communication. Also like the selection of clothes. A store with a heart❤️
March 27, 2024
Unprompted review
Accurate pictures of product and prompt…
Accurate pictures of product and prompt shipping.
March 26, 2024
Unprompted review
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