Speechify Reviews 6,355

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 2,672 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, positive attitude, and exceptional customer service, often highlighting the personalized and understanding approach they receive. Many people appreciate the quick response times, with issues frequently resolved within minutes or hours, making the overall experience efficient and easy. Reviewers also find the platform beneficial for reading and studying, especially for those with limited time or for whom English is not their native language. However, some customers experienced initial difficulties with the user experience, such as understanding how to load content or encountering restrictions with certain subscriptions. A few people also mentioned being charged for services they didn't request or not realizing their subscription had automatically renewed.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their professionalism, efficiency,... See more

Customer service

People report positive experiences with customer service, highlighting the helpfulness, efficiency, and... See more

Response time

Reviewers mention positive feedback about response time, with many customers reporting incredibly fast... See more

User experience

Clients share positive opinions on user experience, with many finding the app useful for studying, learning,... See more

Subscription

Customers consistently note ambiguous experiences with subscription, with some reporting accidental annual... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent support! I was suddenly unable to add bookmarks to any of my documents, whether PDF, Word, or ePub. I reached out to support and Chris helped me incredibly quickly—I received a reply withi... See more

Rated 5 out of 5 stars

I am reg'd blind and have had to use the usual Dragon, high magnification built in readers and sighted help to se the books up or if the print is not good to read them, AI suggested Speechify and i... See more

Rated 5 out of 5 stars

I am very impressed with this program. It is just the thing for people whose eyesight is failing them. I also admire the fact that the text-and-audio combination is perfect for people for whom Englis... See more

Rated 5 out of 5 stars

Speechify is a great app which I use daily. There are some restrictions when trying to export articles from my Sydney Morning Herald subscription which Chris from their support team, who has been most... See more


Company details

  1. Software Company

Written by the company

Speechify is the most used Voice AI assistant for reading, writing, researching, and having fun in the world. Features include text to speech, voice typing, AI podcasts, and talk to Speechify, where Speechify has context on what you're reading. We have both free and premium subscriptions and over 500,000 5-star reviews. You can use our text editor, our Google Chrome Extension, our iOS app, our Mac Desktop app, or our Android app. Speechify users are students, working professionals, and people who like speed-listening. We have over 20 million users. You can also upload any PDF or take photos of pages and have Speechify read them out loud to you. Our Google Chrome extension will read any web page out loud to you. Speechify Premium includes unlimited listening, faster speeds, uploading documents, and downloading MP3s. We also have over 30 lifelike voices, languages, and accents, including Snoop Dogg. Happy listening!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

6K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 96% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I could not figure out how to use…

I could not figure out how to use Speechify with Facebook, email and messenger. I emailed with Chris, who was extremely helpful and patient. Chris walked me through the process a could different ways. Although I'm still technically challenged, Chris got me started on being able to listen to the various things to which I want to listen. Thank you, Chris!

May 28, 2026
Unprompted review
Rated 5 out of 5 stars

Chris was extremely helpful

Chris was extremely helpful, and even after I had to leave the chat for a bit to go to work, he reached out, checking in on the issue later that evening. He sent me different methods to try, and when one didn't work, he would look into other steps. I sent a few screenshots, and we were able to get my PDF running properly on Speechify again. Thanks Chris!

May 28, 2026
Unprompted review
Rated 5 out of 5 stars

Fast and helpful customer support

I had an accidental annual charge after my 3-day free trial ended. I contacted Speechify support immediately because I had not intended to subscribe to the annual plan.

Christian handled my request very quickly (like in literally just 10-15 min) and professionally. At first, I was offered a partial refund, but after I explained the situation and confirmed that the subscription had not been meaningfully used, Christian processed a full refund request for me.

The communication was fast, respectful, and helpful, and I really appreciated the way my concern was handled. Thank you, Christian, for your assistance.

May 28, 2026
Unprompted review
Rated 5 out of 5 stars

To the Rescue

Chris’ assistance was right on point. I’ve been struggling for days to get my app to work. Hate to be defeated by simple prompts. Pride was in the way. I should’ve reached out to Speechify from the beginning—so glad to have had Chris to the rescue. In seconds I was connected. Chris was patient and handled the matter professionally. Speechify is true to its word. I’m loving the reading while I’m on the move. Thanks so much!

May 27, 2026
Unprompted review
Rated 5 out of 5 stars

Customer service PEEK 100%

Speechify has been a tremendous blessing. Not only is the product great but the customer service was one of the best experiences I have had in a long time when it comes to customer service. I was helped by a guy named Chris and he wasn't only fast but hassle free and I will continue to recommend them to anyone, especially college students like myself. Thank you so much.

May 28, 2026
Unprompted review
Rated 5 out of 5 stars

Great app

Great app. Perfect for studying or consuming a large amount of reading for time poor people. Highly recommended

May 28, 2026
Unprompted review
Rated 5 out of 5 stars

First of all this app exceeded my…

First of all this app exceeded my expectations. The audio of my text was read as if someone I knew was describing it to me. Very impressive. Also, when I could not continue my subscription, Chris was incredibly helpful and quick to provide support. He resolved my concerns immediately. Many thanks for the great customer support!

May 28, 2026
Unprompted review
Rated 5 out of 5 stars

As a subscriber/customer

As a subscriber/customer, I had a problem with my Speechify subscription that I couldn't figure out and that I needed urgent help with. One of Speechify's Customer Success Team members, Lovella, was very helpful in helping me get the problem resolved. She was a pleasure throughout the process. More companies need people like Lovella. Another team member, Chris, was also helpful in getting the problem resolved. Without the two of them, I doubt that I ever would have been able to do it myself. Bravo to both of them and their fellow team members.

May 27, 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding Customer Support and a Wonderful Experience with Speechify

I had a wonderful experience with Speechify support and especially with Lovella from the customer support team.

I’ve been a loyal Speechify user for more than two years, and the app has genuinely helped me a lot throughout that time. I recently contacted support regarding my subscription renewal discount, and Lovella was incredibly kind, patient, professional, and reassuring throughout the entire process.

She took the time to carefully answer all of my questions, explained everything clearly, and made the whole experience smooth and stress-free. She also helped apply a 50% renewal discount to my subscription, which I truly appreciate as a student and long-time user.

It’s rare to come across support that is this warm and understanding, and I’m very grateful for the help I received. Thank you again, Lovella, and thank you Speechify for such a great app and an amazing support team!

May 28, 2026
Unprompted review
Rated 5 out of 5 stars

Renewing my subscription

I’ve been using Speechify for two years now. My first year was perfect, but I hit a snag when trying to renew my subscription this time. Chris was amazing—he took the time to walk me through the solution and made sure it actually worked, instead of just pushing for a quick, temporary fix. I really appreciate his patience!

May 27, 2026
Unprompted review
Rated 5 out of 5 stars

I had a question regarding the initial…

I had a question regarding the initial set up of the Speechify app. It appears that the required steps don't go through easily on the Google Pixel phones.

I sent an email requesting help and got a reply within an hour. The fix they suggested worked and I was up and running without any further issue.
Responsiveness and competence from customer service was excellent.
Thanks.

May 26, 2026
Unprompted review
Rated 5 out of 5 stars

Great Customer Service

Wow! Super customer service. Someone replied on WhatsApp immediately, sorted out my problem and refunded me within a minute or two. The app worked for me while I was a subscriber and I might go back when I’m studying again.

May 27, 2026
Unprompted review
Rated 5 out of 5 stars

Had to cancel #cancersucks

I did not use the service much. It automatically renewed. I contacted them saying I wasn't desirous of renewing as Id been diagnosed with blood and skin cancer. Lightning fast response resulting in refund. Fastest service I've ever received

May 26, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look