Speedy PC Reviews 377

Reply from Speedy PC

Apr 6, 2017

Hello Warren,

Thank you so much for taking the time to review SpeedyPC Pro.

I do regret to hear that you are having such difficulties. Your subscription includes complimentary support for a variety of issues. We would like to provide you with support in the hopes of resolving any issues you may be experiencing on your system.

What I would like to do for you today, is send you a detailed email from our support centre. This email will include questions regarding the issues you are experiencing. If you could please provide the answers to those questions, our Support Team will be more than happy to work with you to ensure SpeedyPC Pro is working well for you and your computer.

Your satisfaction is of the utmost importance to the SpeedyPC Pro support team; if you have any other questions or concerns, please don't hesitate to contact us.

SpeedyPC Pro support link: http://support.speedypc.com/customer/portal/emails/new

Kind regards,

Tara

SpeedyPC Pro Support Specialist

Reply from Speedy PC

Apr 3, 2017

Hello Ralph,

Thank you so much for taking the time to review SpeedyPC Pro.

We are happy to hear of your satisfaction while using our services. Please always keep in mind, your subscription includes our support for a variety of issues should you require it.

While I can assure you that our software does not contain harmful or malicious files,
your antivirus program determines what is safe and what may be harmful based on software
activity patterns. For some antivirus programs, a piece of software attempting to connect to the
internet could be deemed potentially harmful. The level of sensitivity would typically relate to settings within your antivirus program, and you can add SpeedyPC Pro to the "exceptions" list to avoid such warnings in the future.

Please be assured, the satisfaction of our clients is of the utmost importance to the SpeedyPC Pro support team; if you have any other questions or concerns, please don't hesitate to contact us.

SpeedyPC Pro support link: http://support.speedypc.com/customer/portal/emails/new

Kind regards,

Tara

SpeedyPC Pro Support Specialist

Reply from Speedy PC

Mar 28, 2017

Hello Frank,

Thank you so much for taking the time to review SpeedyPC Pro.

We are so happy to hear all is working well for you! At SpeedyPC Pro, we aim to create quality, user-friendly solutions for you and your computer. We always enjoy hearing back from clients who have benefited from our software and support!

What I would like to do today, is email you from our support site, the information you require to submit the rebate, and include any information you will require to get this complete.

Please be assured, the satisfaction of our clients is of the utmost importance to the SpeedyPC Pro support team; if you have any other questions or concerns, please don't hesitate to contact us.

SpeedyPC Pro support link: http://support.speedypc.com/customer/portal/emails/new

Kind regards,

Tara

SpeedyPC Pro Support Specialist

Reply from Speedy PC

Mar 28, 2017

Hello Alan,

Thank you so much for taking the time to post a review for your SpeedyPC Pro services.

In reviewing our client database, we do see we have been corresponding with you via SpeedyPC Pro support.

I do see that you had a duplicate renewal for one key, which we did refund the duplication. We will need to know how many keys you require. I will email you from our support site with all the information we currently have, and steps on how to check your systems, as we will need to know what keys are in use, and stating expired.

Your satisfaction is of the utmost importance to our support team, and we look forward to working with you further.

Kind regards,

Tara

SpeedyPC Pro Support Specialist

Reply from Speedy PC

Mar 28, 2017

Hello Norman,

Thank you so much for taking the time to review SpeedyPC Pro.

I do regret to hear that you are having such difficulties. Your subscription includes complimentary support for a variety of issues. We do offer a 30 day money-back guarantee on all of our purchases so there is no risk in taking advantage of our support while you are within this time frame.

I am going to send you specific steps on how to ensure your SpeedyPC Pro is fully functional. This email will come through our normal Support site. If you do not receive the email into your inbox, please check your junk or spam folder.

SpeedyPC Pro support link: http://support.speedypc.com/customer/portal/emails/new

Your satisfaction is of the utmost importance to our support team.

Kind regards,

Tara

SpeedyPC Pro Support Specialist

Reply from Speedy PC

Mar 28, 2017

Hello Joyce,

Thank you so much for taking the time to review SpeedyPC Pro.

I do regret to hear that you are experiencing issues with SpeedyPC Pro, and I would like to take this opportunity to provide support.

With this issue, there are a few things that may be causing this slowness in performance. What I would like to do is send you an email with specific steps, along with a request for further details regarding your system.

This email will be sent from our Support Site, if you do not see it shortly, please check your junk or spam folder.

The satisfaction of our clients is of the utmost importance to the SpeedyPC Pro support team; if you have any other questions or concerns, please don't hesitate to contact us.

Kind regards,

Tara

SpeedyPC Pro Support Specialist

Reply from Speedy PC

Mar 28, 2017

Hello Chery,

Thank you so much for taking the time to review SpeedyPC Pro.

I would be more than happy to take the time to address your concerns regarding the scanning of SpeedyPC Pro.

Some items return to your computer after being removed as part of normal operation.

Some files are in use by your system, but contain sensitive data. These files are set to be deleted when your computer restarts, and are then recreated without any personal information. These files will continue to show up in a scan until your computer is restarted, and they may show up again after that as they accumulate personal data.

Some files are routinely recreated as part of a program's operating procedure, so deleting the item clears saved data.

If you would like to place items on the ignore list so they will be skipped:

1. Scan with SpeedyPC Pro but do not fix items.
2. On the scan results page select the items you are seeing on repeated scans.
3. Click the Ignore button next to that item to place it on the Ignore list.
4. Continue fixing the scan results.

You should no longer see the items placed on the list in future scans.

The categories that you may continually find items in are listed below, with a description of what those categories look for. Please keep in mind, all the categories can be reviewed and adjusted under the Settings Tab within the program:

•System Problems

The System Problems category contains several different types of errors that may show on repeated scans. It can remove unused entries from your registry, or clear information from existing entries in your registry. These are frequently recreated as part of normal computer operation. Additionally making changes to some registry categories such as "Shared DLLs" requires restarting the computer before changes can be made, so multiple scans without a restart will show repeated items.

•Privacy Items

Files on your computer are constantly updated as you browse the web and use your computer online. Some files will be removed during every scan so that the files will be re-created without all the previous information.

•Junk Files

Some items under Junk Files cannot be removed while windows is running. You will need to restart your computer before the next scan to be rid of repeated items under Junk Files.

It has been my pleasure to work with you, and hope that should you have any further questions or concerns, please contact our support team!

Kind regards,

Tara

SpeedyPC Pro Support Specialist

Reply from Speedy PC

Mar 28, 2017

Hello Mr. Dekker,

Thank you so much for taking the time to review SpeedyPC Pro.

I am happy to hear that our software is working well for you. In regards to your comment about pricing, may I ask whether you submitted the forms for the mail in rebate? I do see that your renewal included a $10 mail in rebate.

What I would like to do, is send you a follow up email from our support site, with details on how to submit this information. Please reply to me and let me know if you have any difficulties, questions or concerns. I am more than happy to work with you!

SpeedyPC Support: http://support.speedypc.com/customer/portal/emails/new

Kind regards,
Tara
XXX Support Specialist

Reply from Speedy PC

Mar 2, 2017

Hello Richard,

Thank you so much for taking the time to review SpeedyPC Pro.

As a professional courtesy we do not comment on the functionality of other Registry cleaners. Mostly because we are not familiar with their workings, so we would not be able to provide 100% accurate information. We regret any inconvenience this may have caused.

May we ask, is there any specific issues you are experiencing with your system? As your subscription includes complimentary support for a variety of issues, we would be more than happy to assist you.

If you wish to work with our support team, we would invite you to visit our support site, and submit an inquiry to our team so we might provide you the support you need.

SpeedyPC Pro support: http://support.speedypc.com/

It is our pleasure to assist you!

Kindest regards,

Tara

SpeedyPC Pro Support Specialist

Reply from Speedy PC

Mar 2, 2017

Hello David,

Thank you so much for taking the time to review SpeedyPC Pro.

We would be more than happy to provide any support you may need in regards to the issues with your system.

A few things you may wish to try, and this is dependant on where you are experiencing the slowness in performance, SpeedyPC Pro carries several tools you may wish to utilize.

If your computer is running slowly, we suggest you use the SpeedyPC Pro Startup Manager to stop programs you don't need running in the background, and the Disk Defrag tool to remove any fragmentation on your hard drive.

You can use SpeedyPC Pro to improve the startup speed of your PC by choosing which applications you want to run in the background when you start your computer.

Please Note: Some startup items are necessary for regular computer operations. It is recommended that you use caution when re-configuring the startup entries and consult our support team if you are unsure about a particular item. Please uncheck one item at a time to see how the change affects the functioning of your computer.

To Use the Startup Manager:

Click on the Tools tab in the SpeedyPC Pro window.
Click Startup Manager.
Review the items on the list. If you are unsure about any items, we recommend you look for information online

Note: There are user forums and manufacturer sites that give descriptions and advice on some startup items. Please only remove startup items you recognize and do not use regularly. Once you have determined which startup items you would like to disable, you can proceed.

After making any changes to your startup programs please reboot your computer so that your changes will take effect.

Uncheck any items you do not want running when your computer starts.

After removing any programs running on Startup and restarting your computer, you can try defragmenting your computer if it is still running slowly.

As you use your computer files can become “fragmented.” This means that the information contained in a file becomes stored across many different locations on your hard disk. SpeedyPC Pro’s defrag feature allows you to reverse this process to let your computer access files faster, and subsequently run faster.

To Defrag Your Computer:

From the main window click on the Tools tab.
Click on the Defrag button.
In the Defrag window select the hard drive you wish to scan. Most computers will only have one hard drive, Volume (C:\), which is selected by default.
Click Defragment.

For any further issues, we would like to invite you to send our support team an email so we might work directly with you to ensure your software and computer is functioning well.

SpeedyPC Pro support: http://support.speedypc.com/

We appreciate this opportunity to work with you.

Warmest regards,

Tara

SpeedyPC Pro Support Specialist

Reply from Speedy PC

Feb 23, 2017

Hello Dave,

Thank you so much for taking the time to review SpeedyPC Pro.

Before you proceed with uninstalling then reinstalling the software, can I first ask what is happening when you are being prevented from performing the Fix All?

If the program is requesting further renewal, lets have you follow these steps first.

Please follow the instructions below to ensure your license key is showing the correct expiry date.

If the license key does not show the updated expiry date, we would like to ask that you reset your license key.

To reset your license key:

From the Main window, press the About button, please take note of your key from this page.

1. Click the Unlicense button located at the bottom of the window.
2. Click Yes and OK to temporarily remove your license key.
3. Re-enter your license key
4. Click Submit or OK.

You should now see the proper subscription date.

If this is not the case, can I please ask that you submit an inquiry into our regular support channel so we might investigate further.

http://support.speedypc.com/

I look forward to hearing from you.

Kindest regards,

Tara

SpeedyPC Pro Support Specialist

Reply from Speedy PC

Feb 23, 2017

Hello William,

Thank you so much for taking the time to review SpeedyPC Pro.

SpeedyPC Pro can delete known malicious files and processes from your computer. This is in keeping with SpeedyPC Pro's role as a general maintenance program, capable of fixing many common issues. For complete real-time threat protection, we do recommend that you run an antivirus program in tandem with SpeedyPC Pro.

I hope this has helped to address your concerns. If you have any further inquiries, please do feel free to contact our support department directly: http://support.speedypc.com/

Warmest regards,

Tara

SpeedyPC Pro Support Specialist

Reply from Speedy PC

Feb 23, 2017

Hello Alan,

Thank you so much for taking the time to review SpeedyPC Pro.

At SpeedyPC Pro, we aim to create quality, user-friendly solutions for you and your computer. We always enjoy hearing back from clients who have benefited from our software and support!

The satisfaction of our clients is of the utmost importance to the SpeedyPC Pro support team; if you have any other questions or concerns, please don't hesitate to contact us.

Kindest regards,

Tara

SpeedyPC Pro Support Specialist