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4.2
Great
71 reviews
Hasn’t replied to negative reviews
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Never received my order nor an answer…
Never received my order nor an answer to my email to their help desk
January 10, 2025
Unprompted review
Reply from Het Speelkasteel
Hi Gárdai, we are verry sorry to hear this and of course this can not happen! We will reach out to you by e-mail and will resolve your issue and make sure that you get what you deserve!
Kind Regards,
Laura
Friendly and helpful communication.
Het Speelkasteel has a great selection of fantastic items. And during the tracking of my order the communication was quick and friendly. I can highly recommend.
November 20, 2024
Unprompted review
Good products but not good communication
Editing my review (Nov 24) - The company reached out and offered a solution of spliting my order until the delayed items arrived. I appreciated this effort.
I hope their customer service and systems continue to improve since weeks of no communication and 2 months to get an order is a long time. Communicating on Instagram is not enough. It is understandable that delays happen but letting customers know is critical.
This place seems to have a good selection of toys so I hope they work out the shipping/communication issues. I will wait to see improvements and hopefully be able to order again.
November 1, 2024
Unprompted review
Reply from Het Speelkasteel
Dear Sara, we’re sorry that you didn't get in touch with us. We have looked in our mailbox but have not received an email from you.
We see that you ordered the Travel set and it was indeed scheduled for mid-October. Unfortunately it has been delayed at Magna-Tiles and all stores are still waiting for this delivery. Your items have been reserved and as soon as the Travel sets arrive next week they will be shipped to you right away! We apologize for the delay and we are doing nothing more than getting your order out to you. You can also reach us by phone between 09:00 and 17:00. Have a nice day!
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