Bought Mage Knight: Ultimate Edition as I could not really find it anywhere else. The price + shipping was actually cheaper than just the game on Amazon. It made it to my doorstep in a couple of day... See more
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first time I ordered from Spelshop. I received the game within 48 hours of my order. Well packaged. A very small game ,extremely difficult to find! Very extensive selection of games,seems mainly... See more
The package was delivered very fast (less than a week to Slovenia, during Christmas, no less) and I loved the fact, that instead of bubble wrap and other plastic waste, the game was protected by used... See more
Company replied
Product was exactly as requested. Shipping from Belgium to US arrived within two weeks, pretty quick! Product was packaged tightly and sealed well, which was important because it was dropped off outsi... See more
4.8
Excellent
748 reviews
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Just great!
Great communication and no trouble with sending of a huge box full of games abroad. Above-standard personal approach and solving all extra requirements without hesitation and hitches.
November 3, 2022
Top and fast for an order to france
October 20, 2022
Overall good experience and nice…
Overall good experience and nice contact. But delivery took about 3 weeks. One ordered article suddenly wasn't in stock anymore and it took 2 weeks until the item got restocked and the order was finally shipped plus another week of international shipping from Belgium to Germany.
October 7, 2022
Reply from Spelshop
Hi Michael,
Thanks for your order and your feedback. My appologies for the time it took before we were able to ship your package. We do our best to limit stock errors to the minimum, but with over 10.000 products that we offer mistakes will sometimes occur. Because many mistakes take place due to human errors (when booking stock, when processing returns,...) we try to find ways to avoid these as much as possible. Because we also have a physical store it also happens customers misplace products so we can't find them immediately and this can also cause problems shipping items out immediately. I can certainly understand the additional waiting time can be frustrating so if we notice such an error we also try to reorder asap, but in your case I totally admit we weren't able to do it as good as it should have gone.
For the aditional week. I see you used PostNL as shipping method. We are noticing they are getting slower to Germany as we receive more and more complaints from German customers. We usually ship with DPD, but because we received several requests from customers to use another company as they aren't happy with the service of DPD we added PostNL as an alternative. We are getting more and more orders from Germany and we are hoping we can keep on serving the German customers so we'll keep on looking for good shipping partners to offer a betting shipping experience.
Received it swiftly and in great…
Received it swiftly and in great condition. Would definitely consider again to order here, even though I'm located in the Netherlands.
October 4, 2022
Great customer experience
Great variety of games, reasonable prices, and on-time delivery.
October 10, 2022
Such a great store
I mean gummy bears in the package, this is the cutest stuff I've ever encountered ordering board games. But with all seriousness thanks guys for your work. You're awesome!
October 3, 2022
Excellent Speedy Service
Excellent customer care, speedy service, got a Haribo Gummy Bear as well!
Well done guys!
September 29, 2022
Fast shipping and nice product range
August 31, 2022
good packaging and Customer Support
September 7, 2022
Great customer service!
Great customer service - good communication, shipped fast, packaged well. Game in mint condition! Overall wonderful experience!
September 7, 2022
Excellent seller
Excellent seller - the game promos I ordered were packed very carefully, and shipment from Belgium to the US took less than a week. Very happy with my experience.
September 1, 2022
Great Customer Service
I was very happy with how quickly my order shipped and the customer service was top notch the whole way through. They even sent me some haribo when my package came!
August 18, 2022
Great experience
A great selection, a great service, great prizes and great staff that is super friendly, helpful and fast when it comes to dealing with questions.
All around, I had great experiences with them ;)
-Pearl
August 11, 2022
Unprompted review
Good selection and service.
This shop was a good find. Nice selection, quick shipping in good packaging.
July 17, 2022
All very good
July 14, 2022
Fast response
Fast response, fast delivery, nice price. And good communication. Would certainly recommend them!
July 13, 2022
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