Spicy Joes Reviews 

416
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 65 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the spices, noting that they add fantastic flavor and bring a true restaurant-style touch to home cooking. People also genuinely appreciate the incredibly fast shipping methods and the exceptionally friendly communication provided when ordering their favorite spice blends online. However, some customers also noted experiencing unexpected delivery delays, tracking difficulties, and occasional communication issues when trying to manage their shipments. A few reviewers mentioned waiting much longer than expected for their packages or struggling to get timely updates regarding unfulfilled orders.

What people talk about most

Product

Reviewers mention positive feedback about product, highlighting that the taste and selection are wonderful.... See more

Quality

Clients share positive opinions on quality, consistently highlighting the exceptional taste and freshness of... See more

Service

Users describe positive interactions with service, highlighting prompt and efficient fulfillment. Consumers... See more

Order

People report positive experiences with order, highlighting simple and straightforward ordering processes... See more

Delivery service

Reviewers highlight positive aspects of delivery service, noting fast shipping times such as ordering one day... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just ordered my first order with spicy joes , fantastic customer service via email. I can not wait to receive my order and try them out and Nige sent them the same day as my order was placed. I will l... See more

Rated 5 out of 5 stars

I have bought Spicy Joe’s Tikka blend now 3-4 times and find it so much better than the others blends on the market. I have tried so many before settling on spicy Joe’s I find really authentic. Thei... See more

Rated 5 out of 5 stars

I ordered this coffee mug for my friend who is a curry Buff for Xmas I had excellent communication with Spicy Joes email confirmations etc. the item was ordered on a Friday night the order was proces... See more

Rated 5 out of 5 stars

Great service. I initially had an issue with delivery/tracking but this was resolved quickly after contacting. Parcel was sent along with some extra blends to try in good will. Will use again.


Company details

  1. Online Food Ordering Service

Information provided by various external sources

Spicy Joes supply wonderful fresh spice and herbs imported from all over the world. We make our own spice blends to authentic recipes that will help you cook restaurant quality dishes. We sell salts, peppers and all types of chillies, including the hottest in the world "The Carolina Reaper". All of our products are 100% natural, no additives, preservatives or colourings are used.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

416 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.7

All reviews

(416)

61 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Ordered the spices on the 7th April…No responce feed back.. Do Not Purchase!!

Ordered the spices on the 7th April 24..Read the 5 to 7 days dispatch.. No Problem with that.... No Order despatch info so rang about 2 weeks later and spoke to a bloke who said he would look into it.. Text him my details regarding order.. no responce.. Tried to use chat line 3 times on different 3 days on their web page... still no responce.. Just read they are now going to be supplying Cost Cutter.. Good Luck with that one, they cant supply the little people never mind a corporate business.. NEVER will I purchase from this pathetic set up..I wish I had checked on Trust pilot First I would not have placed the order.. 19% of the customers rate as 1 star, WOW wake up spicy Joe!!! Send me my money back or post my goods!!! Thank You

April 7, 2024
Unprompted review
Rated 1 out of 5 stars

Still no sign of the order after four weeks…

Still no sign of the order after four weeks.
I emailed them on the 9th of April for an update and the Response was items have been dispatched. Still no sign, not even a tracking number. Also asked for a refund twice. No word back..At least respond to emails. Reached out to PayPal and have been refunded.

March 26, 2024
Unprompted review
Spicy Joes logo

Reply from Spicy Joes

Lets get this straight shall we! We are really sorry, that the customers has not arrived that we know of. It was only a small order and was dispatched fairly quickly. He initiated a claim via PayPal but did not claim the postage, only the goods. PayPal will only refund the amount claimed which was £9.96 Ont our fault as he implies but his own !! We have happily sent his £3.75 postage to him via PayPal. And would recommend that next time he makes a claim against someone (happily wont be us) to do it correctly!
Again, we are sorry that his order seems to have gone missing, we really hope that he enjoys it on Spicy Joes when it does arrive.
It is a real shame that Trust Pilot do not start a site for businesses to actually review customers because this one would be one to avoid !!!

Isn't that funny. Now this person is saying he has been refunded for postage but not the order. Earlier it was the other way around.
Please get your self a life and just go away. People like this should really be stopped from these comments. LETS MAKE IT QUITE CLEAR TO THE READERS OF THIS. YOU HAVE BEEN REFUNDED FOR THE ORDER< POSTAFE AND THE ORDER WAS DISPATCHEd IT WAS A £10!) ORDER !!! PLEASE GET YOURSELF A LIFE. HAVE YOU NOTHING BETTER TO DO ON A BANK HOLIDAY SUNDAY AFTERNOON !!!!!!
Oh My Lord, one minute you have had a refund for the spices ( massive order for £9.96) then you have not, now you have. Why not make your mind up hahaha
It is a joke. The people reading your silly remarks will be laughing at you buddy! As we said , we are really sorry that your order seems to have gone astray, Absolutely no issues with refunding you you money, which hopefully you will agree with now, its not hard to work out !! When the order that we sent out arrives just enjoy it/ And by the way, check your phone because we tried calling several times when you made this claim but of course NO ANSWER and i will publish the call log from our phone you try to say otherwise ! I'm looking at it right now Now GO AWAY
You Sir are A LIAR, plain and simple !!
You have been refunded, you haven't been refunded, we have not tried to get in touch. Here is a list of calls made to your phone
26th April 09.27 Outgoing call to your number ending 5509 - NO ANSWER
27th April 09.20 Outgoing Call to your number ending 5509 - NO ANSWER
27th April 10.06 Outgoing Call to your number ending 5508 - NO ANSWER
Voice mails left on all calls. Asking for you to contact us over the order, we would have happily resent a new one
You are making yourself look totally stupid
My Lord, what is a matter with you ?? You have been refunded in full for a £10 order that was dispatched by us.
Just GO AWAY WILL YOU. People reading this will be just laughing their heads off at you.

Rated 5 out of 5 stars

Spicy Joes….Lovely quality spices and…

Spicy Joes….Lovely quality spices and well packaged, decided on individual pots of spices and an Als curry blend so I can try many of the curries.. I would like the Chicken Tikka or Base Gravy mix blend as my free product (Order No. 20259 ) either is fine , Thank you and keep up the good work.

April 20, 2024
Unprompted review
Rated 2 out of 5 stars

Order arrived but with an item missing

Order arrived but with an item missing. I emailed them but got no response. I've since emailed again and have nothing back. Can't comment on the products as not tried them yet but won't be ordering again. Can't be bothered with poor customer service.

April 19, 2024
Unprompted review
Spicy Joes logo

Reply from Spicy Joes

Another keyboard warrior i am afraid, intent on slagging hard working companies off. We have asked for order number, name etc but of course no answer. We double check all orders being packed and dispatched, if on the very very rare occasion we do miss an item. We will of course gladly send it out usually with some freebies by way of apology. And would gladly do the same for this customer if they would only tell us who they are.

Rated 1 out of 5 stars

Not sure how they keep Customers.

Not sure how they keep regular customers. No contact for 5 weeks, still waiting. Will go elsewhere next time. Which is a shame as I purchased a curry mix to try which was nice. That also took weeks to deliver! If your busy explain to people that it could take around 6 weeks, save leaving them hanging. Some might still order??

Update.
It has been over 3 months now.
Heard nothing.
Basically told them to shove it!
It was only around £15 but that’s not the point. Awful service…

April 17, 2024
Unprompted review
Rated 1 out of 5 stars

No Delivery, no contact,

Unfortunately I didn't get to try anything because they didn't dispatch 😔 Website says 5-7 days which is just about acceptable but I've been waiting a month now and still haven't received anything. I've messaged them twice to see if there's any hold up and been ignored both times. It's such a shame because I was really looking forward to trying their products and really wanted to support smaller businesses. Unfortunately I will have to look elsewhere and can not recommend.

April 11, 2024
Unprompted review
Rated 5 out of 5 stars

Al's Tikka blend

Lovely stuff. Ordered Al's tikka blend, and tried it last night. Lovely stuff. Great price, excellent delivery times. What's not to like. Now looking at what else I may want to try. Cheers

April 7, 2024
Unprompted review
Rated 5 out of 5 stars

Spicy Joes all the way!

I had used the Spicy Joes Bassar Mix powder (Al's Kitchen) it was extremely high quality and I had just finished the bag I had.

I placed an order for another bag plus the Onion Bhaji mix, also the Tandoori blend mix powders. They were ordered on the Wednesday and delivered today Saturday. The pouches have improved, but they were good before.

The quality is superb, the best I have ever used and that is a lot of different ones. I know some people moan about delivery sometimes the blends are out of stock. But this is a small business and the spices are such high quality they are worth the wait.

Try them out you will not be disappointed, I have become a customer for life, once you try the spices you will never go back.

April 6, 2024
Unprompted review
Rated 5 out of 5 stars

Als kitchen & Spicy Joes

I've ordered many of Al's kitchens curry blends over the past 6 months - All are very nice. We haven't ordered an Indian takeaway in months as the blends are nicer and cheaper! Delivery is always good and consistent. We live down the road from Spicy joes so they hand deliver my orders personally and always within the 2 days they promise! I don't think I will ever stop ordering these!

April 3, 2024
Unprompted review
Rated 5 out of 5 stars

helpful

I had made a mistake with my delivery information and they called me to amend it. Very helpful, quick delivery. Would definitely buy from again

February 9, 2024
Unprompted review
Rated 1 out of 5 stars

POOR SERVICE

Ordered some items on the 28/02.
On the 13/03 i contacted spicy joes asking for an update. i got a reply straight away saying they had just tried to call me (which they did) but also went on to say they were in my area the next day and it would be dropped off as i don't live to far away.
I waited but nothing arrived.
I contacted spicy joes again this time asking for a refund (2 weeks is more than enough time) but i did not get a reply.
Thankfully i purchased the items with PayPal and got a refund. but the whole process took nearly a month.

February 28, 2024
Unprompted review
Rated 5 out of 5 stars

Great customer service

We ordered for first time a few weeks ago, an error was made where our items were not shipped but the owner went out of his way to resolve this and hand delivered our products. Very happy and will always order from them in future

March 23, 2024
Unprompted review

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