Spicy Joes Reviews 

416
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 61 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention the exceptional quality, fresh ingredients, and truly delicious flavors of the various spice blends, which consistently make home cooking taste like an authentic restaurant meal. People also appreciate the prompt shipping options and exceptionally friendly communication provided when placing everyday orders. Some reviewers were not happy with delayed deliveries, noting extended waiting times and difficulties receiving prompt responses when trying to track their packages. A few customers additionally mentioned having to follow up multiple times over several weeks to resolve ongoing issues concerning missing shipments.

What people talk about most

Product

Reviewers highlight positive aspects of product, describing the spice blends as exceptionally flavorful,... See more

Quality

People report positive experiences with quality, highlighting that the ingredients are second to none and... See more

Service

Reviewers mention positive feedback about service, consistently highlighting brilliant support and prompt... See more

Order

Customers consistently note positive experiences with order processes, highlighting simple website navigation... See more

Delivery service

Clients share positive opinions on delivery service, noting fast shipping and prompt arrivals such as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just ordered my first order with spicy joes , fantastic customer service via email. I can not wait to receive my order and try them out and Nige sent them the same day as my order was placed. I will l... See more

Rated 5 out of 5 stars

I have bought Spicy Joe’s Tikka blend now 3-4 times and find it so much better than the others blends on the market. I have tried so many before settling on spicy Joe’s I find really authentic. Thei... See more

Rated 5 out of 5 stars

I ordered this coffee mug for my friend who is a curry Buff for Xmas I had excellent communication with Spicy Joes email confirmations etc. the item was ordered on a Friday night the order was proces... See more

Rated 5 out of 5 stars

My second review first was on excellent customer service and despatch.This one is about the product , absolutely amazing like nothing I have had before so easy to use , so well blended, so authentic.... See more


Company details

  1. Online Food Ordering Service

Information provided by various external sources

Spicy Joes supply wonderful fresh spice and herbs imported from all over the world. We make our own spice blends to authentic recipes that will help you cook restaurant quality dishes. We sell salts, peppers and all types of chillies, including the hottest in the world "The Carolina Reaper". All of our products are 100% natural, no additives, preservatives or colourings are used.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

416 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(416)

61 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Give them a go.....

I have amended my original review which wasn't complimentary but when a small family company does it's very best to put things right you have to take your hat off to them. My thanks to Nigel and his 'turmeric' team for sorting things out so promptly and for the excellent level of communication. The Pakora blend was also greatly appreciated.

March 13, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service, my address way missing from my order for some reason and they called me directly to get it sorted. Great products and Al’s recipe’s are literally the best on the internet for BIR curry! 😋

March 4, 2025
Unprompted review
Rated 5 out of 5 stars

Alls well that ends well

After an initial hick up in not receiving goods, it has not been resolved, Down to a handling error, Happy to say Nigel was all over it to make sure I got the missing pack( plus a bit extra) So thank you , very happy now.

February 23, 2025
Unprompted review
Rated 1 out of 5 stars

Orders 7th Jan

Orders 7th Jan, chased several times for an update as not received including text message. Processed a chargeback today.
Previous orders have also been late but do receive them after chasing but not this time

+===========
I emailed 4 times over the course of the month and text, I appreciate you have now dispatched the order. But every order I have made to date goes through the same rigmor. I will close the chargeback but the review I’m afraid is a fair reflection of the experience. Regards

February 9, 2025
Unprompted review
Spicy Joes logo

Reply from Spicy Joes

Sincere apologies to Simon, his order has immediately been sent Next Day Service . It was an error on our side making it look as though the order had been already sent. Cant apologise enough. Please enjoy you blends Simon and the free gift that we have sent by way of apology.

Rated 5 out of 5 stars

Great customer relations

Sent an order in on 4 January and it is now 6 February and we have still not received our order. We have sent numerous emails and they have not had the courtesy of any answer. Also sent emails to Al and still no answer.
We spent £20. What a waste.
Spoke to Nige at Spicey Joes, they had a computer issue and lost info. 2 days later I have my order in full plus a couple of extras free. Well done for customer relations 5 star now.

January 6, 2025
Unprompted review
Rated 1 out of 5 stars

A very amateurish company....

Items ordered are ok
Delivery was ok
So why a 1 * review.....
On arrival a sticker on the invoice invited me to give Spicy Joe a good review on Trustpilot, in return they would send me a free gift.
I don't need a "free gift" ( read as bribe ) to give a good review.
If I'd read the reviews on Trustpilot I wouldn't have ordered.....the disgusting replies to peoples reviews by Nige make the experience very poor.

February 5, 2025
Unprompted review
Spicy Joes logo

Reply from Spicy Joes

I don't really know what to write in reply to this review. Apart from stating the facts of the service that this customer received from our company. He placed a small order at 4.03pm on Feb 2nd. It was processed and dispatched at 13.08 on 3rd Feb and it was delivered to him at 08.55 on 05th Feb. I call this great service and far from amateurish. Just cant fathom what warrants a one star review. Even our Trust Pilot account manager whom we spoke to just cant work it out. Trust Pilot themselves have told us to ask people for reviews and out of appreciation (not a bribe) we offer to send them a free blend. We consider this to be good customer service. Lots of people leave us glowing reviews, many of whom never ask for a blend. They are just really happy with what we are doing. We work very hard to maintain this. When a customer leaves a one star for excellent service we just wonder why, but as my dad used to say "There is now't as strange as folk"

Rated 5 out of 5 stars

Order arrived

Order arrived, i'm so pleased because there was a delay due illness i was given extra spices that i will enjoy, Thank you so much Nigel i will recommend and i will use again. 👍

February 4, 2025
Unprompted review
Rated 3 out of 5 stars

Long delay

Placed an order, nothing arrived, sent an email which was ignored, sent another email which again was ignored, no order received, and being totally ignored when asking about it. Eventually got sorted when I posted a bad review on here. As the items did arrive, I have upgraded the review from 1 to 3 star

February 4, 2025
Unprompted review
Spicy Joes logo

Reply from Spicy Joes

Long Delay ???? We delivered within our delivery time Dispatch in 5 to 7 Working Days

Thank you for upgrading the review, however. We do quote on our website that it takes 5 to 7 Working Days for dispatch. This is very clearly visible on the page that Neil ordered from. His order was dispatched on the 7th working day and arrived with him next day (today actually) He has ordered from us before and his order was with him in 4 days. I am really sorry but this is the time frame that we work to, we are a small family business and we hand make all of our blends, they are incredibly popular, therefore we always have a backlog to work through and we try to do this to the best of our ability. We have been trying to call Neil just to explain but for some reason he has blocked us, no idea why !

Rated 5 out of 5 stars

Quickly resolved order issue

Order placed Jan 11th and confirmation received.
Now Jan 31st and still no products, nor even a dispatch email.
Have emailed the info@ address twice to ask for an update and just been ignored......
There seem to be both very good and very bad reviews, so I assume it's pot luck what service you receive. I gambled and obviously lost.

Bad review posted after feeling ignored, however have since had a phone call from the owner. Order was sorted within minutes with freebies as an apology.
It's a small company and I'd strongly advise using the phone no., rather than the impersonal approach of sending emails....

January 31, 2025
Unprompted review
Rated 5 out of 5 stars

Great products

Great products, spoke with them on the telephone today and they gave me sound advice regarding spice blends/mixes and recipes. Highly Recommended 10/10
Jeff.

January 16, 2025
Rated 5 out of 5 stars

Fantastic, helpful & swift service!

Fantastic selection of spices,Spicy Joes has made making a curry and absolute pleasure. Very authentic tastes and amazing customer service. Thank you! I can't wait to try them all.

January 20, 2025
Unprompted review
Rated 5 out of 5 stars

Benjamins review

Hi to anyone just checking out these beautiful spices I’ve been a customer now for a while and only just got round to writing this review if you like your curries and marinading meat to experiment in your kitchen like I have many a times then you are in the right place as I’m satisfied with my results I get in my kitchen . Keep up the good work AL and happy new year

January 20, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer support

Excellent customer support when I queried a delivery schedule. Not only got my package the following day, but I got recipe advice from the bloke on the phone too! The quality of the product is spot on. Will be a regular customer.

January 10, 2025
Unprompted review

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