Spinanga Reviews 762

TrustScore 3 out of 5

3.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many people found the staff to be professional, patient, and helpful, especially when assisting with account verification and payment issues. Customers appreciated the website's practical and clutter-free layout, along with a broad selection of sports markets. Some also noted that payouts were processed quickly and games functioned as expected. However, some people were dissatisfied with the payment process, experiencing delays with withdrawals and issues with deposits. There were also concerns regarding customer service, with some reporting slow response times, unhelpful replies, and difficulties resolving issues. A few other people also felt that account verification took an excessively long time, with repeated requests for documents.

What people talk about most

Payment

Reviewers highlight ambiguous aspects of payment. While some customers experienced quick withdrawals, with... See more

Customer service

Users describe ambiguous interactions with customer service. While some customers praise specific agents like... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the staff for being patient,... See more

Website

Clients share ambiguous opinions on the website. Many reviewers praise its practical, clutter-free layout,... See more

Response time

Customers consistently note ambiguous experiences with response times. While some reviewers appreciate fast... See more

Based on these reviews

Rated 4 out of 5 stars

The site is okay! A lot of slots, the live casino works well, even the support responds (sometimes, though, you have to wait). In general, the atmosphere is pleasant, everything looks modern and safer... See more

Company replied

Rated 4 out of 5 stars

The games load quickly and the bonuses feel reasonable, not overly complicated. I did notice that promotions don’t change very often, which can make things feel repetitive after a while. Still, the co... See more

Company replied

Rated 4 out of 5 stars

Decent site, been using it for about a month now. Had a bit of a snag with a crypto deposit last Thursday the transaction was pending for a couple of hours and I started to get a bit nervous. It went... See more

Company replied

Rated 4 out of 5 stars

I was looking for a platform with a decent mobile interface since I usually play on my phone during breaks. Spinanga’s layout is practical and clutter-free, not overloaded with unnecessary junk. Regis... See more

Company replied



Contact info

3.1

Average

TrustScore 3 out of 5

762 reviews

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Replied to 81% of negative reviews

Typically takes over 1 month to reply

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Rated 1 out of 5 stars

I'm not sure If this company is run by…

I'm not sure If this company is run by a small child or just doesn't understand anything whatsoever about how to operate an enticing business model. Not only do they illegally in most states operate outside of the bounds of a social casino, not having any way to play promotional play for free (have to spend real money to "unlock" the daily freebie. You know... The entire reason these places can legally operate and pretend to be different from any other casino...) but even worse... YOU CANT USE THE MONEY YOU WIN FROM SLOTS OR ANY OTHER GAME TO CONTINUE PLAYING!! Any winnings get locked and cannot be used, or exchanged or anything. Not unless you PAY THEM EVEN MORE MONEY SO YOU CAN USE THE MONEY YOU ALREADY EARNED/PAID FOR! HAHAHAHA I have NO idea who's genius idea it was to make that decision but that absolute genius needs to stop having ideas of any kind.

Why... WHY would you think it would EVER go well to have a website... THAT MAKES PEOPLE PAY MONEY TO USE THE THING THEY JUST PAID MONEY FOR AND/OR EARNED OTHERWISE???

If you are this broke and can't even afford to offer the daily like everyone else does... Why even open this kind of website... You'll never make it in this industry. You are born to fail immediately.

Oh I forgot... You can't redeem your impossible to use to begin with "winnings" (lol winnings... That's funny) on anything useful. Unless you specifically like designer purses and other ridiculous and insane brand name gift cards that are all from brands that rich mindless NPCs spend Fortunes on thinking a glorified grocery sack that says some dudes name on it makes them fancy and superior... Even though said items are the same cheap crap as the ones that cost 1/1000th. Anyway.

In summary, spinsaga is the place for you! IF you enjoy not being able to use the winnings you get, not getting any conceivable whatsoever incentive to even visit the website to begin with due to lack of daily, bad website design, and if all this wonderful stuff hasn't already sold you and won you over (how could it not?? Who doesn't love shoveling money into a dumpster during free time! That's a given...) but if you manage to overcome the hilarious system of real money play... Sorry... "Promotional" play... They have... You'll be greeted by a wonderful selection of... Useless and mind numbingly awful gift cards to spend your hard earned, paid for 15 times to be able to even look at, "not real money, but no different than if it were literally just real money "winnings".

If you find yourself in the all too common situation we all know all too well where your only two choices of things to do today are either jumping into a very old, very rusty, and VERY slow woodchopper, feet first, whilst being forced to listen to any modern female singer about heroically existing as a woman is a divine feat of heroism somehow, OR playing at spinsaga with all of its inarguably tempting reasons to play here over it's 50 competitor sites that offer dailies and useable winnings and other boring stuff... Well... Then obviously playing at spinsaga is what any sane person should chose to... Absolutely still not do because that would be insane and nobody should support a business that has no incentive nor reason to exist over it's infinitely superior competition sites.

Now let's see if the owners are also shady like so many others and will try and abuse their trustpilot paid status to remove this review. I would suggest you don't. Find out why at your own peril.

January 25, 2025
Unprompted review
Spinanga logo

Reply from Spinanga

Dear Blake,

Thank you for taking the time to share your experience. We truly appreciate you bringing your concerns to our attention through your review.

In the event that you believe that you need further assistance regarding your report, we kindly invite you to contact our Support Service via Live Chat (active 24/7) and to provide any details that you believe may be useful regarding the problem encountered in order to be able to assist you in the best possible way.

We appreciate your patience and understanding, and we take this opportunity to extend our best regards.

Rated 3 out of 5 stars

This is a bad casino

This is a bad casino
the reason for this is that you can only cash out like 500 euro at a time, but not only that, they take ages to give you the money. I foresay waited 1 month before receiving it, they just kept on postponing it.
The reason i gave it 3 stars is only because they have a great amount of games to play, and also i got really lucky on their casino.
This casino is great if you dont really care about receiving your money too fast. Be careful guys

January 11, 2025
Unprompted review
Spinanga logo

Reply from Spinanga

Dear Customer,

Thank you for sharing your feedback on Trustpilot.

We’re sorry to hear that your experience didn’t meet expectations, and we’d love the chance to make things right.

Please feel free to reach out to our Support Team via live chat on our website or by email at support@spinanga.com

We’re here to help and will do our best to resolve this for you.
Kind regards,

The Spinanga Team

Rated 1 out of 5 stars

HORRIBLE CASINO

I asked for my withdrawal on 12/4/2024, it's been 26 days and so far nothing, I've never seen a casino with such bad support and such bad withdrawals. All good comments can be sure that they are bots. Don't use this casino!

December 30, 2024
Unprompted review
Spinanga logo

Reply from Spinanga

Dear Customer,

Thank you for taking the time to share your experience. We truly appreciate you bringing your concerns to our attention through your review.

In the event that you believe that you need further assistance regarding your report, we kindly invite you to contact our Support Service via Live Chat (active 24/7) and to provide any details that you believe may be useful regarding the problem encountered in order to be able to assist you in the best possible way.

We appreciate your patience and understanding, and we take this opportunity to extend our best regards.

Rated 1 out of 5 stars

STAY AWAY FROM THIS CASINO

STAY AWAY FROM THIS CASINO

I've been trying to withdraw money from this casino, and whenever i contact the live support they always come with the same bull**** excuse telling that you're a valuable customer and that the payment will be prioritize and they never pay you anything. They already took 4 times the time to payout the withdraw then what they advertise and they say they have many withdrawls requests queued.

Beware, don't give any money to this casino they are a bunch of people that can't pay what winnings you get

December 10, 2024
Unprompted review
Rated 5 out of 5 stars

I won 170€ which I got after 5 days

I won 170€ which I got after 5 days. Withdrawal was made on Sunday and got paid on Revolut on Friday. They said I should have it on Monday on Live Chat on Friday. I believe this casino is 100% legit. But cool that others cancel their withdraw. I always make mine, so more for me.

December 13, 2024
Unprompted review
Spinanga logo

Reply from Spinanga

Dear Dealazer,

Thank you for sharing your experience with us.

We're delighted to hear that you received your withdrawal of €170 within a reasonable timeframe.

We always strive to provide a seamless and secure process for our players.

If you have any further questions or need assistance, feel free to reach out. :)

Wishing you happy holidays! :)

Best wishes,
Spinanga.com Customer Support

Rated 1 out of 5 stars

Cancelled Withdrawal without a reason!

Yesterday I was about to get paid after waiting for 5 business days.
On live chat they told me that there was an issue with their internet payment provider and they asked me to re submit my withdrawal and wait another week of course. Not even 1 apology.
Via email they told me that everything seems to be okay and I should talk with my bank.

I think they pretty know what they’re about to do and give you multiple answers until you get bored! IF I DONT RECEIVE MY MONEY THIS WEEK THAT WILL BE MY LAST TIME PLAYING HERE AND I WILL DO WHAT IT TAKES TO PUBLISH MY REVIEW EVERYWHERE. That’s u professional. When we pay on time we except to get paid on time. Simple as that!

I will come with an update soon..

14-12-2024
My second attempt and request was cancelled because of their payment system provider failure.
They asked me to resubmit a 3rd request using the BANK TRANSFER option.

I am very disappointed. I don’t think this is an isolated incident based on other reviews.

20-12-2024
Finally I got paid using the bank transfer method. Although my experience wasn’t pleasant. They need some improvement on their payments definitely.

December 9, 2024
Unprompted review
Spinanga logo

Reply from Spinanga

Αγαπητέ πελάτη,

Σας ευχαριστούμε που αφιερώσατε χρόνο και εκτιμούμε το γεγονός ότι μέσω της κριτικής σας θέσατε υπόψη μας την απογοήτευσή σας.

Ζητούμε συγγνώμη για την ταλαιπωρία που μπορεί να σας προκάλεσε η καθυστέρηση της ανάληψής σας και λυπούμαστε που η εμπειρία σας στην πλατφόρμα μας δεν ήταν θετική από αυτή την άποψη.

Σύμφωνα με τους Όρους και Προϋποθέσεις που είναι διαθέσιμοι στο κάτω μέρος της ιστοσελίδας μας, αναγράφεται πως τα αιτήματα αναλήψεων ενδέχεται να υπόκεινται σε καθυστερήσεις λόγω ελέγχων της ταυτότητας του πελάτη, του υπολοίπου του λογαριασμού, της πηγής των κεφαλαίων.

Σε τέτοιες περιπτώσεις, η Εταιρεία μπορεί να ξεκινήσει, να συμμετάσχει στην επαλήθευση των περιστάσεων και ο πελάτης συμφωνεί να παρέχει υποστήριξη και βοήθεια σε κάθε τέτοια επαλήθευση.

Η Εταιρεία διατηρεί το δικαίωμα να αναβάλει την εκτέλεση οποιασδήποτε πληρωμής ή να παράσχει το ποσό των κερδών έως ότου ολοκληρωθούν επιτυχώς όλες οι διαδικασίες επαλήθευσης και οι έλεγχοι που αναφέρονται στους Όρους.

Υπό αυτή την έννοια, διατηρούμε το δικαίωμα να διενεργούμε συμπληρωματικούς ελέγχους, τόσο πριν όσο και μετά την πραγματοποίηση καταθέσεων στον λογαριασμό ή την ανάληψη,
Ελπίζουμε ότι τα παραπάνω θα σας φανούν χρήσιμα για να καταλάβετε τι συνέβη.

Ωστόσο έπειτα απο έλεγχο του λογαριασμού σας βλέπουμε πως η ανάληψή σας ολοκληρώθηκε!
Τέλος, σας υπενθυμίζουμε ότι οι πελάτες μας μπορούν πάντα να επικοινωνούν με την Υπηρεσία Υποστήριξης μέσω Live Chat ή μέσω της διεύθυνσης ηλεκτρονικού ταχυδρομείου: support@spinanga.com για να λάβουν ειδική βοήθεια από τους χειριστές μας σχετικά με οποιοδήποτε ενδεχόμενο.

Σας ευχαριστούμε και πάλι και με την ευκαιρία αυτή σας στέλνουμε εγκάρδιους χαιρετισμούς.

Η ομάδα του Spinanga

Rated 5 out of 5 stars

only alexandros

December 4, 2024
Unprompted review
Spinanga logo

Reply from Spinanga

Αγαπητέ πελάτη,

Σας ευχαριστούμε πολύ για την αξιολόγηση και για τον χρόνο που διαθέσατε. Το Καζίνο μας εκτιμά πραγματικά τα σχόλιά σας και δεσμεύεται να παρέχει την καλύτερη δυνατή εμπειρία για τους πελάτες του καθημερινά!

Σας ευχαριστούμε, και καλή διασκέδαση στην ιστοσελίδα μας!

Η ομάδα του Spinanga

Rated 4 out of 5 stars

A lovely lady named caitlyn helped me…

A lovely lady named caitlyn helped me she kept me informed about why it was taking so long and apologised for it even tho it was out of her control.awesome experience I had and she helped me greatly so thank you was a pleasure

November 30, 2024
Unprompted review
Spinanga logo

Reply from Spinanga

Dear Jamie,

Thank you for letting us know your feedback on Spinanga.
We are sorry that whatever your issue was has taken longer than expected, let us know if there is anything else we can do.

We will also pass along your gratitude to the agent you mentioned as Caitlyn.

If we can be of any further assistance,please let us know on email or in live chat 24/7.

Best regards,
Spinanga.com

Rated 3 out of 5 stars

faster response

They’re always fast and I’ve had no problems getting my questions answered about withdrawls. But sometimes it takes a little while for them to get back to me on some issues.

November 28, 2024
Unprompted review
Spinanga logo

Reply from Spinanga

Dear Christina,

Thank you for proividing your feedback on Spinanga.com.

If there is a specific issue you need help with please let us know in live chat and it can be escalated or if needed you can provide details, and we look into that for you on the account.

Best regards,
Spinanga.com

Rated 1 out of 5 stars

Bad person !!!!

November 15, 2024
Unprompted review
Spinanga logo

Reply from Spinanga

Dear customer,

Thank you for your time and we appreciate the fact that you have expressed your disappointment through your review.

We apologize for the inconvenience we caused you and we regret that your experience playing on our platform was not positive.

We would like to remind you that if you feel you require further assistance regarding your review, you can always contact our Live Support Service or via email: support@spinanga.com providing any information you believe may be helpful regarding the issue you have experienced.

Yours sincerely,

Team Spinanga

Rated 1 out of 5 stars

Scammers or not ?

I deposited 10€ and made about 800€ profit. I played most of my money and cashed out at the amount of 500€. This was OVER 2-3 WEEKS AGO. I contacted the support team but as soon as I connected with someone on the live chat they left the chat and then I couldn’t hop back in or start a new one. I wrote them an email about my situation and they said they were going to add my money to my bank in 3-5 BUISNESS DAYS. 2 days later I log in to my spinanga account to deposit and play 20€. And I found the 500€ outside of the withdrawal section. I know I didn’t cancel my withdrawal and nobody has access to my account. So I contacted them after putting the 500€ back to the withdrawal section and they replied with the same answer. “Your money will be in your bank account in 3-5 business days excluding Saturday and Sunday. I am still waiting 1 week later. I will keep you updated just in case they have a problem with withdrawal but my opinion is that they are scammers so be careful where you gamble !

Update: today it is 18/11/2024.

A full 2 weeks and a half after my review and still nothing from spinanga.

Although they did respond to my emails they told me that my amount would take about 3-5 business days to be transferred to my bank account.

Well… guess what, it’s been about 7 days excluding the weekend and still nothing
Choose other casinos to gamble and have a nice time. It is not worth waiting months to get your money. And this is all over a few hundred bucks. What if you make thousands ? How long your withdrawal’s gonna take, a year ?
Completely unacceptable and unprofessional.

November 1, 2024
Unprompted review
Spinanga logo

Reply from Spinanga

Αγαπητέ Πελάτη,

Σας ευχαριστούμε για τον χρόνο που διαθέσατε και εκτιμούμε το γεγονός ότι μέσω της κριτικής σας εκφράσατε την απογοήτευσή σας.

Ζητούμε συγγνώμη για την ταλαιπωρία που σας προκάλεσε η καθυστέρηση της ανάληψής σας και λυπούμαστε που η εμπειρία σας στο παιχνίδι στην πλατφόρμα μας δεν ήταν θετική.

Σας ενημερώνουμε ότι τα αιτήματα ανάληψης χρημάτων, ανεξαρτήτως ποσού και σύμφωνα με τους Όρους και Προϋποθέσεις με τους οποίους οι παίκτες συμφωνούν κατά την εγγραφή και είναι διαθέσιμοι στο κάτω μέρος της ιστοσελίδας μας, ενδέχεται να υπόκεινται σε καθυστερήσεις λόγω ελέγχων της ταυτότητας του Πελάτη, του υπολοίπου του λογαριασμού και της πηγής προέλευσης των χρημάτων.

Υπό αυτή την έννοια, η Εταιρεία διατηρεί το δικαίωμα να αναβάλει την εκτέλεση οποιασδήποτε πληρωμής ή να παράσχει το ποσό των κερδών έως ότου ολοκληρωθούν επιτυχώς όλες οι διαδικασίες επαλήθευσης και οι έλεγχοι που αναφέρονται στους Όρους και Προϋποθέσεις.

Σε κάθε περίπτωση, προσπαθούμε να καταστήσουμε τις διαδικασίες της εκταμίευσης των χρημάτων πιο λειτουργικές, προκειμένου να κάνουμε την εμπειρία παιχνιδιού όσο το δυνατόν πιο ευχάριστη και ομαλή για τους Πελάτες.

Ωστόσο, έπειτα απο έλεγχο του λογαριασμού σας, βλέπουμε πως οι αναλήψεις σας έχουν ακυρωθεί από εσάς.

Ευχαριστούμε και πάλι για τα σχόλιά σας και για τον χρόνο που διαθέσατε.

Η ομάδα του Spinanga

Rated 5 out of 5 stars

Daphne the best in customer service

Daphne the best in customer service, Thank you

November 7, 2024
Unprompted review
Spinanga logo

Reply from Spinanga

Αγαπητέ πελάτη,

Σας ευχαριστούμε πολύ για την αξιολόγηση και για τον χρόνο που διαθέσατε. Το Καζίνο μας εκτιμά πραγματικά τα σχόλιά σας και δεσμεύεται να παρέχει την καλύτερη δυνατή εμπειρία για τους πελάτες του καθημερινά!

Σας ευχαριστούμε, και καλή διασκέδαση στην ιστοσελίδα μας!

Η ομάδα του Spinanga

Rated 1 out of 5 stars

Tragic experience so far.

Waiting on a withdraw for 12 banking days and still nothing. Lack of customer service and when you get to contact them always the same copy-paste messages. They say that for technical issues all the withdraws are late.
If you cannot keep up with the amount that people withdraw, better close the company. What a shame!
I asked for a back office number ticket for me to not explain everytime my issue and they said that for security matters that cannot even give me a tracking number.
I’m starting legal actions finally cause is the 5th time happening. Enough is enough!

November 1, 2024
Unprompted review
Rated 5 out of 5 stars

Super super

Super super Michelangelo

October 28, 2024
Unprompted review
Spinanga logo

Reply from Spinanga

Gentile Cliente,
Grazie mille per la Sua recensione e per il tempo dedicatoci. Apprezziamo veramente il Suo feedback e La ringraziamo sinceramente!
Il nostro obiettivo e' fornire la migliore esperienza possibile ai nostri Clienti e tutti i nostri dipartimenti sono coordinati per soddisfare al meglio ogni richiesta.
Grazie ancora per il tempo e per la stima dimostrata!

Il Team di Spinanga.com


Rated 5 out of 5 stars

Love it! 5 stars from me

This is my go-to website whenever I want to chill and take my mind off. There's always something new to play, whether it's tournaments or casino games. I also got a welcome bonus after I registered. Thank you!

October 19, 2024
Rated 5 out of 5 stars

Just play and earn money

I registered here 6 months back and have made good money till now playing different bonus games and casino. As for withdrawal, sometimes it takes time but you always get it in the end so just play without stress.

October 18, 2024
Rated 1 out of 5 stars

Stay away

Hundreds, if not thousands of € deposited, not a single bonus was given if not bought. Stay away from this scammers and save your money to buy something better

October 17, 2024
Unprompted review
Rated 1 out of 5 stars

I’m filthy and I’m outraged!!

I’m filthy and I’m outraged!!! Stay away from these doggs I hit the major jackpot on cash & riches megaways which is a big one and just before it paid me this code error 211 come up and kicked me off the game. I then sat through the most frustrating live chats for 3 hours for them to say that the department will email me with the result soon. It’s now been 2 days and nothing from them, I’ve emailed 5 times and still nothing. My best mate was playing the same game last night on Spinaga and was working fine but I’ve been blocked out with this code error 211… it’s sus as I feel like they have done this and I feel like I’ve been robbed a good one. Not sure how to go about this either

I don’t know how to reply to their reply so I have to put it in here

After investigating for almost 3 months and over 30 emails we haven’t got anywhere cause you are straight up robbing me a major jackpot. I have jumped through all your hoops numerous times and sent you screenshot after screenshot of the problem, I’ve cleared my cookies more times than you’ve had roots, I’ve got google chrome and then tried incognito mode too. I’ve then send a video of what happens when I try to load that game and the code error 211 comes up every time. Also not 1 of you have been able to tell me what that code error actually means which is why it is soo sus. Your support and live chat are by far the worst I’ve come across too as I wait weeks for a reply and it’s a different agent every time for me to then explain the whole problem again… for everyone reading this I normally wouldn’t go through this shit but the major jackpot I hit was over 100 grand so I’m up them and I’m fighting it. I’m sick of getting done by these maggot casinos

October 9, 2024
Unprompted review
Spinanga logo

Reply from Spinanga

Dear Corey,

After investigating your case we see the bet ID you provided was already paid, and we asked for further IDs if you needed anything checking. We did not receive any further information from you.

We are available 24/7 in live chat for help with any information you need.

Best regards,
Spinanga.com

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