Spinbet is full of opportunities. There helpful when your in need of help. Also comes with free spins bonuses everyweek if you deposit.big wins sometimes
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It was OK the response to my mails always on point the customer service is brilliant! Just the withdraw usually it goes to my account the next day or after 6hours but now its getting late to go into m... See more
Company replied
Good software Withdraws need to be instant. Waiting days for a bank transfer. Not enough bonuses and the VIP experience will cost tens of thousands of deposits before you are a VIP.
Company replied
Honestly I feel that the algorithm for the online casino platform IS SET ONLY TOO TAKE NEVER GIVE!! Also with the amount of players registered SPINBET multi billion profit. The PLATFORM NEEDS to be co... See more
Company replied
Company details
Written by the company
Welcome to SpinBet's official Trustpilot page, your go-to source for genuine insights into one of the leading international online casinos and sports betting sites. At SpinBet, we're dedicated to offering an expansive array of over 2,500 casino games alongside the latest and most competitive odds in sports betting. Our commitment to excellence doesn't end there; we pride ourselves on providing very fast payouts and exceptional customer support to ensure the best experience for our players. Our goal here is to transparently share and respond to feedback, continuously improving our services based on your experiences. Dive into the reviews to discover why SpinBet is the preferred choice for casino and sports betting players worldwide.
Contact info
277 Broadway, 1023, Auckland, New Zealand
- support@spinbet.com
- spinbet.com
3.7
Average
537 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This site is the worst i will never…
This site is the worst i will never play here again they dont have money to pay their winning customers you make withdraw and they cancel the withdraw you make it again and they tell you to wait 9h and then 9h becomes days and they still dont know how to send the money but fact is this company is BROKE they dont have money they are waiting on someone to lose their money and the maybe they will sen my win
to evryone who reeds this do not make deposit here
September 12, 2025
Unprompted review
Reply from SpinBet
Hi Linn,
We are sorry that your withdrawal has taken longer than it should and that this has left you feeling this way.
Your withdrawal has been escalated to our Payments team and your funds remain secure while this is being dealt with.
You will be updated as soon as there is progress. If you would like to check anything in the meantime, please contact our support team via live chat or email support@spinbet.com
Team SpinBet
Kyle from Spinbet support was super…
Kyle from Spinbet support was super helpful, 5 stars.
December 8, 2025
Unprompted review
Reply from SpinBet
Afa, thanks so much for the shout out for Kyle!
Really pleased to hear he was super helpful and that you rated the support five stars. If you ever need anything else, our team is available on live chat or at support@spinbet.com
Team SpinBet
Was very good
December 6, 2025
Unprompted review
Reply from SpinBet
Thank you for sharing this!
Good to hear your time on SpinBet has been very good.
If you ever need a hand with anything on your account, our support team is available on live chat or by email at support@spinbet.com
Team SpinBet
I made two withdrawal the same amount…
I made two withdrawal the same amount but different day. They paid me the first one but sa second withdrawal NEVER. Even i provide my bank statement and the screenshot of the date of the two withdrawal after that never heard from this game.
December 1, 2025
Unprompted review
Reply from SpinBet
Hi Al, thank you for your feedback.
We previously reached out requesting more information so we could investigate your concerns, but unfortunately we haven’t received a reply. Without further details, we’re unable to look into this matter fully.
If you’d still like assistance, please don’t hesitate to contact our support team at support@spinbet.com and we’ll be glad to help.
Team SpinBet
What is going on??
Ive been waiting over a week now for my withdrawal or a response from the financial team and ive heard nothing from them. Message the support team and they tell me the same thing please provide the bank statements or it has been paid you need to contact your bank, have done everything they have told me to do and still havent heard from team. A message to aleast let me know that someone other then the support team are looking into it would be good.
November 20, 2025
Unprompted review
Reply from SpinBet
Hi Ket,
We are sorry you have been waiting so long for your withdrawal and understand how frustrating that is. Our RPF team is already reviewing your transfer with our provider to confirm what has happened. This kind of trace can take longer than a normal cash out, but any new information will be passed on to you as soon as it is available.
If you have any concerns while this is being checked, please reach out to our support team via live chat or email support@spinbet.com
Team SpinBet
How long are people going to put up…
How long are people going to put up with Online Casinos stealing. Repetitive patterns, Repetitive payouts. High multipliers never connecting unless it to the smallest tumble available on that particular game. We all have noticed. It obvious. Give a real review and warn others.
November 27, 2025
Unprompted review
Reply from SpinBet
Hi Sharon,
Thank you for sharing your thoughts. We are sorry to hear you feel this way about SpinBet. The slot games on our site are supplied by certified game providers and use random number generators. We asked for some extra details through Trustpilot so we could look into this further, but did not hear back in time. If you would like us to check anything more closely, please contact our support team via live chat or email support@spinbet.com
Team SpinBet
Love SpinBet
Love SpinBet, great customer support and fast withdrawals.
November 25, 2025
Unprompted review
Reply from SpinBet
Thank you, Jason!
Great to know you are enjoying SpinBet and feel well looked after by the support team, with withdrawals running quickly too. We really appreciate you choosing to play with us and hope you keep having a good time on site
Team SpinBet
Is it so easy and very good money
November 11, 2025
Unprompted review
Reply from SpinBet
Thanks for sharing this, Serena!
It is really good to hear you find SpinBet easy to use and that the returns have been treating you well. If you ever have any questions, our support team is available on live chat or at support@spinbet.com
Team SpinBet
The team at spinbet are great and…
The team at spinbet are great and always helpful when a error occurs and they sort it hassle free can't complain with that
November 14, 2025
Unprompted review
Reply from SpinBet
Thanks for the feedback, D Thomas
Good to know our team can step in when there is a problem and get it fixed for you smoothly. If you run into anything again, just message us on live chat from your account and we will help out
Team SpinBet
Awesome fast assistance
Awesome fast assistance. 100percent recommend! 👍👍
November 12, 2025
Unprompted review
Reply from SpinBet
Thank you for sharing your experience, Lauren
Knowing you received help quickly and feel confident recommending SpinBet really means a lot to the team. Whenever you need us, you can pop into live chat or email support@spinbet.com and we will be there to help
Team SpinBet
Honestly the best casino out never had…
Honestly the best casino out never had a problem at all☺️ live chat is so smooth fast eazy and hassle free I would definitely recommend spinbet to anyone 💯
November 8, 2025
Unprompted review
Reply from SpinBet
David, appreciate the shout!
Great to hear live chat is smooth and support has been quick and hassle free. You can reach us via your account chat or at support@spinbet.com and we’ll be there
Team SpinBet
My deposit has been pending for over…
My deposit has been pending for over 12hrs. I have provided proof of payment from paysafe and yet every customer support agent tells me it’s a paysafe issue. I’ve been told the payment will be declined in 24hrs and then I was told it would be declined in 2days and then 24hrs again. I have no idea where my deposit is.
Issue was resolved.
November 5, 2025
Unprompted review
Reply from SpinBet
Hi DN, thank you for your feedback. We previously reached out requesting more information so we could investigate your concerns, but unfortunately we haven’t received a reply. Without further details, we’re unable to look into this matter fully. If you’d still like assistance, please don’t hesitate to contact our support team at support@spinbet.com and we’ll be glad to help.
Team SpinBet
I had a disagreement and one of the…
I had a disagreement and one of the team was amazing and put the wrong right real quick 10/10 best casino
November 4, 2025
Unprompted review
Reply from SpinBet
Keke, appreciate the review!
Sorry for the hiccup, and we’re pleased we could put things right straight away. Your shout-out means a lot to the crew.
If you ever need a hand, ping us via your account chat or at support@spinbet.com
Team SpinBet
Great service
October 31, 2025
Unprompted review
Reply from SpinBet
Appreciate the review, Samuel! Good to know the service worked well for you.
If you ever need help, message us in the site chat or email support@spinbet.com
Team SpinBet
Jhules made this great
Jhules made this great! She was so helpful and gave all the info i needed. 5 stars for jhules give her a payrise
October 30, 2025
Unprompted review
Reply from SpinBet
Josh, thanks for the glowing feedback — you’ve made our day. We’ll pass your kudos to Jhules.
If you ever need a hand again, open the chat in your account or email support@spinbet.com and we’ll jump on it
Team SpinBet
The best and always hooking up bonuses
The best and always hooking up bonuses
October 29, 2025
Unprompted review
Reply from SpinBet
Lee, appreciate the shout!
Good to know the bonuses are landing for you. We roll out new promos often, so keep an eye on your account offers and notifications.
If you ever want details on any offer, message us in your account chat or email support@spinbet.com
Team SpinBet
Was fast response and very helpful
October 24, 2025
Unprompted review
Reply from SpinBet
Quintay, thanks for the feedback. Pleased the crew responded quickly and got you on track!
If you need anything else, message us via your account chat or email support@spinbet.com.
Team SpinBet
Trash.
Trash.. spent around 500 dollars literally got 25 free spins back
Someone else wrote a review on how you barely get any loyalty bonuses and yeah that is correct
So much for a valued VIP customer
October 23, 2025
Unprompted review
Reply from SpinBet
Jordan, we’re sorry this felt underwhelming.
Free spin and loyalty rewards depend on promo terms and eligibility, and we’d like to review your account to see what happened and what offers apply. We did try to reach you for a few details to check this but didn’t hear back. Please reach us via your account chat or at support@spinbet.com and we’ll go through it with you
Team SpinBet
Mag was honestly amazing
Mag was honestly amazing. Good and quick service. Just in good timing, and made my experience a lot more easier. Truly appreciate this person a lot.
October 22, 2025
Unprompted review
Reply from SpinBet
Ela, thank you for shouting out Mag!
We’re so glad their quick help and timing made everything easier. We’ll make sure this reaches them. If you need anything else, drop us a note via your account chat or email support@spinbet.com.
Team SpinBet
Best site out whoever does a bad review…
Best site out whoever does a bad review is salty they lost everyone knows what GAMBLE means it’s 50/50 but I can say no site can compare to SpinBet 💯 I’ve signed upto no shit like 50 casinos 😂😂 but my fave so far is SpinBet not just because I’ve won but mainly because chat is good vip managers are solid an overall for rules it’s the best
October 21, 2025
Unprompted review
Reply from SpinBet
Mavis, thanks for the brilliant shout-out!
Love hearing that, after trying so many sites, SpinBet’s chat and VIP team have made the difference for you. We’ll pass your kudos on to them. If you ever need a hand, just ping us via your account chat or at support@spinbet.com.
Team SpinBet
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