I opened ticket #60944 after the account page contradicted itself Then the next agent had no chat history I would rather wait longer and get one accurate response. I probably wouldn't have minded if... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Started as a small issue and somehow the minimum cashout changed after the balance was already sitting there. It said CHF75 on the cashier page earlier, then suddenly wanted more before the button wou... See more
Looked twice, Payout KYC screen: address proof appeared through hotel Wi-Fi on tablet only after I requested payout. Transaction log gave no usable timestamp before I closed the tab.
This platform is a outstanding social platform for two reasons. Reason number one they have a large selection of game selection and fish game selection are definitely included. Second reason is becaus... See more
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The caller was polite
The caller was polite, but the hall speaker above row C was far too loud. I asked twice and got told the volume was fixed for the room, headache included.
The reload offer seemed simple
The reload offer seemed simple: progress bar stopped moving after I changed game. Why show one thing first and another later.
the offer was for exsisting players
the offer was for exsisting players, which i am, and the code was in an email addressed to me by name...
it still came back as invalid at the cashier.
tried it three times.
tried it on the app.
tried it on a laptop.
same message each time.
support said the code had been issued in error and the offer was for a diferent segment.
so an email to me, with my name on it, was not actually for me.
Another document request appeared
Looked twice
Looked twice, After setting session reminder: play-time alert covered the stake button on iPad in landscape. Account history showed a blank row after another refresh.
🙃
Looked twice
Looked twice, Payout KYC screen: address proof appeared through hotel Wi-Fi on tablet only after I requested payout. Transaction log gave no usable timestamp before I closed the tab.
I opened ticket #60944 after the…
I opened ticket #60944 after the account page contradicted itself
Then the next agent had no chat history
I would rather wait longer and get one accurate response. I probably wouldn't have minded if the site had simply shown one accurate status, honestly
The chat queue put me at position 34
The chat queue put me at position 34. The frustrating part was that they asked for details already in my first message. I would rather wait longer and get one accurate response. I probably wouldn't have minded if the site had simply shown one accurate status.
Session reminder was set to nudge me at…
Session reminder was set to nudge me at the hour and never fired across a two-hour sit. For a site that pushes its safer-gambling tools, that one not working bothered me.
minimum withdrawal was ridiculous.
A single document got it done.
Filters reset every time after signup.
The inbox had no new note
The inbox had no new note, then KYC accepted the file on mobile, then said nothing was received. That doesn't inspire confidence.
the free spins never appeared and the…
the free spins never appeared and the help page did not clarify it.
Started as a small issue and somehow…
Started as a small issue and somehow the minimum cashout changed after the balance was already sitting there. It said CHF75 on the cashier page earlier, then suddenly wanted more before the button would turn blue
The annoying part was recent games…
The annoying part was recent games forgot the slot after login. I looked again later and the screen still displayed the same thing — STILL pending.
Chat closed while I was typing the…
Chat closed while I was typing the ticket number
after work
after work, Slot round #72989 — favourites vanished on patchy car park data and the game filter disappeared. Email update kept the pending tag visible after I checked contact form.
Recently played forgot last night’s…
Recently played forgot last night’s slot.
Then the game opened in demo mode while real balance was visible. small bug maybe, but money pages need consistency.
I checked again later and the wording still had not changed.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.






