Spines Reviews 811

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and dedication, highlighting their positive impact on the publishing journey. Many people found the product to be well worth the investment, appreciating the final outcome. The service provided is frequently described as excellent, with consumers noting the efficiency and ease of their overall experience, often attributing this to exceptional customer service and a smooth user experience. However, some customers also noted issues with communication, mentioning unreturned calls or slow responses. A few people expressed dissatisfaction with the service received, feeling that promises were not met, particularly regarding publication timelines and book formatting. There were also concerns about contract terms and recurring costs, which some reviewers found to be a burden.

What people talk about most

Staff

People report positive experiences with staff. Customers consistently praise the professionalism,... See more

Product

Clients share positive opinions on product quality, with many expressing satisfaction with the finished book.... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the professionalism and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the professionalism, clear... See more

User experience

Customers had positive experiences with user experience. Many reviewers found the process smooth, clear, and... See more

Based on these reviews

Rated 5 out of 5 stars

I am working with Spines to publish my second book. Why? Because my first publisher over charged me and did little to help me. Spines publisher associate Yanina, has been extremely helpful. If i h... See more

Company replied

Rated 5 out of 5 stars

My experience with Spines books was a good one. I had an excellent account manager, Florencia. She was amazing. I was skeptical because of everything I read online, however, Spines did everything they... See more

Company replied

Rated 5 out of 5 stars

I had an amazing first time experience due to Mrs. Victoria’s outstanding costumer service! My only concern would be the extended time to process the various stages of publishing your book. I don’t kn... See more

Company replied

Rated 5 out of 5 stars

Natalia Almonacid was the best during the entire process!!! She patiently walked me through the process answer every question honestly. She gave me realistic explanation and area where we where the ti... See more

Company replied


Company details

  1. Book Publisher

Written by the company

Spines - Complete Self Publishing & Book Marketing Platform Spines is the world's most dynamic publishing platform empowering authors through every step of self publishing a book. Our comprehensive book marketing services help authors bring their stories to life and reach readers worldwide. Our Full-Service Publishing Solutions Include: • Professional book cover design that captures your story's essence • Expert book editing services and book proofreading services for polished manuscripts • Ghostwriting services for authors who need content creation support • Audiobook publishing to expand your reach across audio platforms • Easy create ebook tools for digital distribution • Global book distribution to Amazon, iBooks, Google Play, Barnes & Noble, and 20+ major platforms • Author coaching to guide you through the publishing journey • Translation services to reach international markets • Copyright guidance and protection With our dedicated world-class production managers, you'll enjoy a stress-free publishing experience from manuscript to market. Our affordable pricing includes access to all publishing services, royalty management, and reader connection tools. Whether you're a first-time author or seasoned professional, Spines streamlines the complex publishing process. Create printed books, eBooks, or audiobooks with complete creative control and professional support. Join thousands of successful authors who've chosen Spines as their trusted publishing partner. Start your publishing journey today and transform your manuscript into a professionally published book.

Spines - Online Publishing Platform

Written by the company

- the same old story. Retold.

Contact info

Promotion box for Spines

Publishing a Book Has Never Been Easier!

Your book deserves a global audience

4.6

Excellent

TrustScore 4.5 out of 5

811 reviews

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Replied to 95% of negative reviews

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Rated 5 out of 5 stars

PUBLISHING MY BOOK

After years of literally trying to publish my children's books and receiving several denials due to not having a literary agent and other things, Spines have made this process so much easier. From start to finish, my team has been attentive and informative! Also, my production manager, Wardah N-Alshaib, has been the best!!! From every worry to every question, Wardah has been there to respond to my emails, even after normal business hours! I thank God for Wardah N-Alshaib, and Spines and the rest of the team! And NOW I get to see my hard work and creativity in print and on Amazon amongst other places! So...THANK YOU WARDAH AND SPINES!!!

November 11, 2025
Unprompted review
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Reply from Spines

Thank you so much for this heartfelt review! Seeing your children’s books in print is an incredible milestone, and we’re honored to have been part of it. Congratulations! 🎉

Rated 5 out of 5 stars

Spines and my project manager Wardah…

Spines and my project manager Wardah were instrumental in helping me self publish my two books - Grandfather: A man yielded to God’s purpose; and, Gramps: Tell me a story. They are inspirational true adventures with many pictures for family, friends and book lovers on Amazon, Kindle, Kobo and Google Play. I have enjoyed my year membership with Spines.

November 11, 2025
Unprompted review
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Reply from Spines

Thank you so much for sharing your experience, Bob. It’s wonderful to know you’ve enjoyed your year with Spines. Wishing you continued success! 💫

Rated 5 out of 5 stars

Wardah was absolutely amazing to work…

Wardah was absolutely amazing to work with! She got everything complete in a very timely fashion walked me through everything so I knew what to expect, and she stayed in touch with me to keep me updated with everything!

November 11, 2025
Unprompted review
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Reply from Spines

It's wonderful to hear you felt so supported throughout your experience. Thank you, Bonnie! 💡

Rated 5 out of 5 stars

Worth every penny

Working with Spines has been a great experience. This is my first time independently publishing a book, though it’s my fifth book overall. My first two were with a major publisher, the next two with a mid-sized publisher, and now this one with Spines. Through this process, I’ve learned a lot about the differences between self-publishing and traditional publishing.

I chose self-publishing this time for the flexibility and efficiency it offers. Maria, my Spines account manager, and Andres, the formatting editor, were both proactive and incredibly helpful along the way. Their guidance made the process smooth and stress-free.

Overall, Spines has proven to be a trustworthy and easy-to-work-with publisher—well worth the upfront financial investment. One note of caution: while their AI audiobook option is impressive, it does require some detailed “proof-listening” after conversion to ensure quality.

All in all, I highly recommend Spines for authors looking for a reliable and professional self-publishing partner.

November 11, 2025
Unprompted review
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Reply from Spines

Thank you so much for sharing your experience, Eric. We’re delighted to hear that your transition into self-publishing felt smooth and supported. Wishing you great success with your newest book! 📖

Rated 5 out of 5 stars

Great work Naara

Great working with the team Naara did a fantastic job on formatting the book

November 10, 2025
Unprompted review
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Reply from Spines

Thank you, Anthony!🌟

Rated 5 out of 5 stars

I'm still impressed with Spines…

I'm still impressed with Spines publishing, they have followed up with me , shown real professional development in my progress, they are good at what they do, and treated me as a friend. Bravo!

November 10, 2025
Unprompted review
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Reply from Spines

We’re so glad to hear that you’ve felt supported and encouraged throughout the process. Thank you, Mark! 🚀

Rated 5 out of 5 stars

“You Wii Be More Than Pleased!”If you are not one to understand a lot…

If you are not one to understand a lot of the technical issues that come with getting your book published, I strongly recommend you use Spines. I’m not blessed with understanding tech things at all! Spines literally took me by the hand and walked me through the process. Quickly getting back to me with instructions on how to proceed. Please do yourself a huge favor and go with Spines! Thanks to Yanina and her team for an A+ job. I can’t thank you enough!

November 10, 2025
Unprompted review
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Reply from Spines

Thank you so much for your kind words! We truly appreciate your recommendation! ✍️

Rated 5 out of 5 stars

I had the privilege of working with…

I had the privilege of working with Thais Oliveira Leme with the formatting of my book. He made the process smooth. He is very prompt, professional and responsive to my requests. Thank you, Thais

November 10, 2025
Unprompted review
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Reply from Spines

Thank you for your feedback! We’re glad to hear that Thais provided a smooth and professional formatting experience. 📕

Rated 4 out of 5 stars

My experience is great dealing with…

My experience is great dealing with professionals. Process is quick and easy. Now, it is a matter of time to determine the effectiveness.

November 10, 2025
Unprompted review
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Reply from Spines

Thank you for sharing your experience! 🚀

Rated 5 out of 5 stars

I am very pleased with Spines

I am very pleased with Spines. Spines did a wonderful job publishing my book. I would highly recommend Spines to any author looking to publish. Thank you Spines for all of the effort everyone put forth. Robin Kinder

November 10, 2025
Unprompted review
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Reply from Spines

Thank you, Robin! 😊

Rated 5 out of 5 stars

Running the Race : My Spiritual Journey. My account Assistant was very instrumental in guiding through the publishing processing from beginning to the end. Very successful.

Spines was very Professional, thorough and instrumental during the entire publishing processing along with the his Spines Publishing Collegues. Very satisfied with the services. I will encourage anyone that needs a publisher to Spines Publishing. Mr. Alberto Lara was also aligned with me every step of the way. Alberto was so awesome 👌.

August 8, 2025
Unprompted review
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Reply from Spines

Thank you so much for your glowing review, Maurice! 🚀

Rated 5 out of 5 stars

My Spines Team is a "Light in the Darkness"

In all of the 76 years I have spent on this Earth, I have worked with many people, but Spines has a great team working with me, keeping me encouraged, and doing excellent work getting my first book ready to publish. They are kind, patient, and have become a definite, "Light in the Darkness." I would recommend them to anyone looking for honest, reliable, and qualified team members who have become life-long friends.

November 7, 2025
Unprompted review
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Reply from Spines

Thank you, Linda! What a wonderful review to read. ☺️

Rated 5 out of 5 stars

I had an excellent experience working…

I had an excellent experience working with the team at Spines. They are responsive and timely on their turnaround. I was hesitant in the beginning but they walk you through each phase step by step. The only area I worked in independently in the publishing process was my book cover. I went to an external designer but Spines was able to utilize what I provided without any issues. I Highly recommend using Spines.

November 6, 2025
Unprompted review
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Reply from Spines

Thank you so much, Jessica! We're thrilled you had a great experience. ✨

Rated 5 out of 5 stars

Wardah and Cecilia - a Dynamic Duo

I've worked with Wardah and Cecilia and they both have been responsive and helpful in turning my dream and my book into a reality. I'm about to go to print and I'm super excited to get some copies in my hands and see how their marketing process goes. Thanks, guys, for the great job you've done so far. Cheers!

November 5, 2025
Unprompted review
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Reply from Spines

We are so happy we could bring your dream to life, Kevin! 🚀

Rated 1 out of 5 stars

Authors Beware: My Disappointing Experience with Spines Publishing

I am writing this review to share my disappointing experience with Spines Publishing Company. I initially paid Spines to assist with publishing my book, trusting that they would provide professional and reliable service. Unfortunately, that was not the case.

Not only did I receive no sales reports or updates for one of my published books, but I also paid for an additional service to have my manuscript uploaded into a Microsoft Word document. When the document was delivered, I discovered that two chapters at the end were completely missing.

I contacted Ivana Arborio, the account manager, I had been working with, and requested that the missing chapters be added, a simple correction that should have been covered by the services I had already paid for. However, because I had canceled my subscription due to dissatisfaction with their services, she refused to provide the correction, even though the error occurred while I was still an active client.

In my opinion, this company is unprofessional and lacks integrity. Spines Publishing does not seem to value its customers, nor does it honor commitments made to those who have already paid for services. I would strongly caution any writer or author to think twice before trusting this company with their work.

November 1, 2025
Unprompted review
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Reply from Spines

Dear Suzanne,

We’re sorry to hear that you came away disappointed with your experience at Spines, and we appreciate you taking the time to share your perspective. We’d like to clarify what happened with your projects.

You signed up to publish two books with us. One of those books was completed and published. For the second, we provided an OCR-converted Word manuscript as an intermediate step. Because OCR can introduce issues such as missing or altered text, our standard process is to send this file to the author for review and approval before we finalize any corrections, formatting, or uploads.

Over several months, our team reached out multiple times asking you to review and confirm the file so we could proceed, but we did not receive that approval, and the project remained on hold.

You later requested to cancel your plan in May 2025. At that point, your subscription and production services were formally closed in line with our terms. The request to adjust the Word document came after your cancellation, which is why our account manager explained that further production work could not be carried out under an inactive plan, even though the draft file had been shared while you were still an active client.

Regarding sales reports: royalty statements are generated only when retailers report sales for a given period. If no sales are reported, no statement is produced, though our team is always available to check the status of any title upon request.

Should you wish to revisit the outstanding corrections in the future under an active plan, our team would be happy to discuss options.

We wish you all the best with your books and your publishing journey ahead.

Warm regards,
The Spines Team

Rated 5 out of 5 stars

Wonderful people

This was my first book and not knowing what I was getting into, the account manager Natalia and my proof reader which went over my book with me several times and explaining things to me , were both so helpful and patient, Sincerely Mark Finger.

October 29, 2025
Unprompted review
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Reply from Spines

Hi Mark. Thank you for your glowing review! 💌

Rated 5 out of 5 stars

My team has been amazing while working…

My team has been amazing while working on making my dream come to life . Cecilia was my production manager and she was fantastic it was a joy to have her. She was very prompt in her responses, diligently working to give me the best version of my book and did an amazing job with formatting and helping me to finalize my manuscript . Truly appreciated working with her.

November 3, 2025
Unprompted review
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Reply from Spines

Thank you, KaShay! We're honored to help bring your dream to life. 🌟

Rated 1 out of 5 stars

Spines Publishing: AI Slop, Ghosted Humans, and $1,566.60 Gone Poof

If you enjoy paying $1,566.60 for a masterclass in disappointment, Spines Publishing is your place.

I paid them on July 1, 2025, believing I was buying professional publishing services: editing, design, marketing, distribution, and “proprietary AI-generated illustrations with human oversight.” Sounds impressive, right? Turns out, the “human oversight” part must’ve been a typo.

What I got was AI-generated slop so bad it made free public tools look like masterpiece. I seriously obtained better results just pressing buttons on chat gpt within a fraction of time. The difference between what they advertised and what I received belongs in one of those “what I ordered vs. what I got” posts, the kind you laugh at online until you realize you’re living it.

No contract before payment. I was told to “activate my account” through their website, where they describe the terms in a way that's vague at best. And of course, a mysterious annual membership fee popped up like an unwanted sequel, that was not discussed during the phone calls with the reps.

Design team? I spoke to Samuel (sales rep) and Elizardo (account manager). Neither could name a single designer. No video calls, no introductions, no actual people. At this point, I’m convinced the “team” is just Elizardo pushing buttons on a knockoff chatbot somewhere.

Copyrights? They swore everything was “copyright protected.” Fun fact: under U.S. law, AI-generated content without significant human input can’t be copyrighted. So that’s another lie.

Communication? Imagine shouting into a canyon and hearing your own echo say, “We appreciate your patience.” That was the entire 1.5-month “collaboration.”

Refund? I asked to terminate the project and get my money back. They said sure. And then vanished like a magician’s assistant.

When the silence set in, I filed a chargeback with my credit card company. Spines fought it tooth and nail, claiming I “knew what I was purchasing.” Four months later, the bank sided with me — because, shocker, evidence matters.

I’ve since filed a formal FTC complaint for deceptive business practices and kept every scrap of documentation: receipts, emails, their laughable mockups, and screenshots of their bogus copyright claims. Because at this point, it’s not just about me — it’s about protecting other writers.

TL;DR:
If you like broken promises, ghosted emails, and AI “art” that looks like it was drawn during a power outage, Spines Publishing is for you. For everyone else: avoid them like the plague. Cheers.

July 1, 2025
Unprompted review
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Reply from Spines

Dear Sasha,

Thank you for bringing your concerns to our attention. We are truly sorry that your experience with Spines did not meet your expectations or the level of care and quality we aim to deliver to every author.

Regarding the illustration process, we understand the initial sample didn’t align with what you were looking for. While we do use advanced AI in our creative stages, every visual we deliver is created and refined under the guidance of professional designers, not automation alone. We understand how disappointing it was to receive something that did not feel worth the time invested. Concept covers usually go through several iterations to align with an author’s vision.

We would also like to address what happened with your cancellation and refund. You requested to end your project after work on your illustrations had already begun, so your case was moved into internal review rather than processed as an immediate refund. This should have been communicated to you clearly and promptly, and we apologize that it was not.

When you later filed a chargeback, our finance team submitted the work records, a standard step in any dispute, and the bank ultimately decided in your favor. Your payment was fully reversed, and your account with Spines is now closed.

Current U.S. guidance focuses on the level of human creative contribution when assessing whether AI-assisted content can be registered, and that determination is always made by the U.S. Copyright Office. What we can assure is that our process is built around human-led creation, and the use of AI tools does not strip authors of their rights in the human-created elements of their books.

Lastly, on the annual membership fee: our Subscription Plans and their renewal terms are clearly listed on our website and reflected again in the agreement each author receives and signs after creating an account.

We strive to provide every author with high-quality, seamless service, and we regret that your experience fell short of the standards we work hard to uphold. We respect your decision not to continue with us and wish you every success in bringing your book to life.

Warm regards,
The Spines Team

Rated 5 out of 5 stars

Great Publishing Company!

I have published with another company. I wanted to see what other companies offered. Spines was head and shoulders above the others in what they offered so I took a chance. Their staff is exceptional. I knew for the first interaction with Stephanie, my publishing consultant that they had their act together. Their dashboard for the process is amazing and easy to understand. Yanina, my account manager, was helpful and patient. She got back to me very quickly when I had a concern or question. Melina, who did my editing and formatting is the best! Just a very professional team. Spines use of AI is ahead of all others and it is reflected in their ability to offer so much for a great price.

October 30, 2025
Unprompted review
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Reply from Spines

Thank you so much, Carrots! We're thrilled to have provided you with such a wonderful experience. 🚀

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