Spinny Reviews 560

Nishank proved to be of help unlike others. He actually understood and connected with the right people. Hopefully it works this time.

Even though it is unfortunate that the car had an issue within 10 days. The initial response was really bad, but once escalated Nishank really helped by providing updates and was almost transparent.. hope the car does not face any issue again..

Initially it was frustrating when I directly talking to customer support.

But Pravesh has done excellent job. He understood brilliantly and get it resolved in minimum time.

Thank you
Pravesh

Got my car from workshop. Took a test drive. Seems in good condition as good as when I bought it from spinny.
Initially there were delays in communication.After Nitin Kumar stepped in, things were better. His timely updates and calm and polite handling eased the wait. Would like to appreciate him.

Abhishek helped me with resolving the issue I had with the app.

Prompt and polite and proactive service ! Thank you for the experience

My request for refund of withheld amount of Rs 20000 has been considered and I received the money in my account at 4:53 pm today. My sincere appreciation and thanks to Ms Monica who resolved it in 24 hours.

Writing this review on behalf of Abishek who was proactive in understanding my issues and also talking to the necessary team to provide a resolution and process the refund.

The over all experience however with spinny is so poor

Worst experience ever, please don’t make a mistake to buy a vehicle from Spinny. They have sold me a vehicle, the RC was on the name of company Ericsson. At the time of selling the vehicle they took the ownership of the RC transfer. Post making the payment they are not picking the call and their customer support is not responding.

Nitin was very cordial, helpful and transparent with the process.

Thanks for all the support.

I would like to share my experience regarding an issue I faced with Spinny.
I purchased my car from Spinny through a full cash payment. However, when I received the RC book, it mentioned hypothecation under Hero Fincorp Finance, which indicated that the car was on loan. This was incorrect, as I had not taken any loan for this vehicle. Due to this error, I was unable to sell my car, which caused significant inconvenience and stress.
I was particularly disappointed that although this mistake occurred at the Spinny Hub level, my payment was put on hold until I arranged the NLC (No Loan Certificate) from Hero Fincorp. Since the error was not from my side, it felt unfair to bear the consequences and delays. I respectfully request the leadership team, especially Mr. Neeraj Singh, to kindly review such processes. If a mistake happens from the company’s side, customers should not be made to suffer or face financial holds because of it. I strongly suggest that clear internal guidelines be cascaded to all hubs to ensure that customers are not inconvenienced due to operational errors.
At the same time, I would like to sincerely appreciate Mr. Sahil Thakur from Spinny. He supported me at every step, coordinated with the concerned teams, and guided me throughout the process. With his assistance, I was able to obtain an official NLC from Hero Fincorp Finance confirming that no loan had ever been taken on the vehicle. Thanks to his dedicated efforts, the issue was finally resolved and I was able to successfully sell my car.
I am truly grateful to Mr. Sahil Thakur for his professionalism, patience, and commitment to resolving my concern. Employees like him make a positive difference in customer experience.
Thank you for taking this feedback seriously. I hope Spinny strengthens its internal processes to ensure such situations do not occur in the future.

I was fed up as there were issues and your support did not help me. I reached out to your social media and Monika contacted me, she made sure that I received the required support from your side. She is amazing and customer centric

I am writing this review to help each and everyone who had faced issues with spinny's few executives( Mr Mukul), Same company but different people one gave me horrible experience after selling my car to him and another help me with all the possible ways to come out of this issue where my money was kept on hold. I would like to Thank Mr Nitin Kumar who help me get my hypothecation hold money back which I was following with Mukul for almost 8 month but Nitin escalated this issues and it got resolved. Thanks you once again Nitin really appreciated your time and efforts

Prompt response by team. Good one

Worst experience I have ever had with any car company. Spinny is all marketing and zero actual service. They make big promises about quality checks and customer satisfaction, but in reality it feels like once they get your money, they simply don’t care.

The entire process was stressful, misleading, and completely disappointing. Communication was poor, support was useless, and resolving issues felt like begging for basic service. This is not a professional company experience — it felt like dealing with people who just want to close a sale and disappear.

I genuinely regret choosing Spinny. It was a complete waste of time, energy, and trust. I would strongly advise anyone thinking of buying from them to stay away unless you want frustration and headaches. Extremely poor and unacceptable experience.

This gentlemen Nishank is gem , you should keep these type of people in your team, he resolved the issue in 5 minutes which was pending since 15 days.

Thank you Nishank for being such a nice personality.

Had some initial delays but after escalation it went smoothly and my issue was resolved.

Nitin is a superstar , whatever is the issue he is always on top of it and get the updates ASAP. He is an amazing edition to the team. He deserves a raise.
He is genuinely interested is getting your issue resolved. Kudos

Monika is wonderful the way she talks and handles case is extremely helpful and exceptional, I really appreciate her availability and calmness.