Spinscastle Reviews 54

TrustScore 1.5 out of 5

1.3

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Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Many customers report significant issues with receiving their winnings, with some waiting months for withdrawals that never materialize. People frequently mention that the customer service is unhelpful, often providing automated or repetitive responses, and that there is no direct way to contact a human agent. Some people were dissatisfied with the website, describing concerns about game authenticity and operational legitimacy. Reviewers also experienced problems with deposits, where funds were not correctly credited to their balance. Additionally, some customers reported being bombarded with unsolicited messages.

What people talk about most

Payment

Customers consistently express significant dissatisfaction with payment processes, particularly regarding... See more

Website

Reviewers highlight significant negative aspects of the website, with many labeling it a "scam site" and... See more

Response time

Reviewers consistently express dissatisfaction with response times. Many customers report not receiving... See more

Customer service

Consumers express significant dissatisfaction with customer service, citing a lack of response to emails and... See more

Refund

People report negative experiences with refund. Many customers express significant frustration with delayed... See more

Based on these reviews

Rated 1 out of 5 stars

Please do not deposit to this fake scam site. They do not payout any withdrawals and they have blocked me on live chat and ignored all my emails. £450 I won 5 days ago and haven't received it and neve... See more

Rated 1 out of 5 stars

One of a hundred cloned casino by Eastern European scammers thieves fraudsters con artists criminals mafia running. These fake casino scams these are not real legit casinos. They have one cloned casi... See more

Rated 1 out of 5 stars

Absolutely don’t play at this casino. It’s a scam. They keep delaying your withdrawal under the pretence they are doing ‘verification checks’ . They have no intentions of paying out. They have a sist... See more

Rated 1 out of 5 stars

This is absolutely a scam, fake license, nobody knows which country they operate in -did anyone know where the best place is to report them and put them all in prison? The Curacao License is not reco... See more

Rated 1 out of 5 stars

Please do not deposit into Spinscastle. Hope you read this before you deposit. It is a scam site, cloned games, fake Curacao license. You will not receive any money back via withdrawals. Please do... See more

Rated 1 out of 5 stars

Don't deposit please ,you loose your money and they don't pay out even after months of waiting, I did a widrawal on 14th of May and after more than 3 months I didn't received any email about that.I co... See more

Rated 1 out of 5 stars

DONT PLAY ON HERE .. took my deposit money straight away think I deposited about £200 in total ..won £600 and put a withdrawal request in ...after a few days nothing so went to customer chat was told... See more

Rated 1 out of 5 stars

The limit to widraw is 1000e or about 850£ .So who say that made and received a widrawal of more money than the limit ,that is not true .I think who will write a review about a processed and receiv... See more

Rated 1 out of 5 stars

Been waiting for my 700 pounds withdrawal been told time and time again the same rubbish, now I have been blocked off the site or it has been replaced by another sister site will be reporting to the p... See more

Rated 1 out of 5 stars

Scam do not play here you have been warned !!!! Play at your own risk you will lose any money you deposit there is no such thing as withdrawals here . Bombarded with sms spam everyday single day with... See more

Rated 1 out of 5 stars

I have wining 3800 pounds I waiting 1 month I don't get anything this is rubbish casino stolen money peoples please announce in social media they are thieves don't play with this casino I'm lost lots... See more

Rated 1 out of 5 stars

This site is low even for a dodgy overseas casinos! Had a bonus, lost every penny, nothing new there, however I re-deposited then got a message saying I couldn’t use the money in my account with an ac... See more

Rated 1 out of 5 stars

I won on January 16th 2025, opted to withdraw £360, after I finished wagering , & they still havnt paid me ,they keep saying they will send it & I will get email when it's in my account , it's been... See more

Rated 1 out of 5 stars

No contact from so called support team dedpite numerous attemps - dreadful service. Still have my personal details which they are still using for marketing emails despite my requests to stop! Awfu... See more

Rated 1 out of 5 stars

It's a shame we don't have the option to don't give even a star.People don't deposit and play on this casino.They don't pay out widrawals .If you jave money and want to deposit and play just for fun... See more

Rated 1 out of 5 stars

PATHETIC SITE WAITING FOR 2 MONTH NOW SAME ANSWER OVER AND OVER AGAIN ITS JUST COPY PASTE TEXT IN THE CHAT ITS ALL AI GENERATED..MOST CASINO YOU TALK PERSONAL TO SOMEONE BUT HERE?LETS SEE WE GAVE OUR... See more

Rated 1 out of 5 stars

SPAMMING TEXTS EVEN THOUGH ACCOUNT IS DEACTIVATED. ACCOUNT IS DEACTIVATED WHY ARE YOU HOLDING ONTO DATA? SHOULD BE REMOVED. Contacted support SEVERAL TIMES. AVOID AVOID AVOID

Rated 2 out of 5 stars

There is an up to 21 business days wait for payouts. I’m now on day 41. I am being told there’s an influx of withdrawals to process. Unreasonable response and wait time.

Rated 1 out of 5 stars

Same as the other person. Getting push messages and no way to block them so clicked the link and have been trying to get the support team to remove my number. Been told a trillion times its been passe... See more

Rated 1 out of 5 stars

Scamming Casino.. They won't let me close down my account.. Been sending like 20 emails to their support, and nothing happens.. Also, they stole money from me.. Deposits that never come through but th... See more

Rated 1 out of 5 stars

Scumbag con artists. Won’t even respond to an account closure. Also sending multiple messages and emails daily even though I have requested them not to. Do not sign up. They will make your life hell.... See more

Rated 1 out of 5 stars

Absolutely joke…this casino need to be reported. I withdraw my funds a month ago. When you trying to speak on the chat they are all boots, fiona and sonya… they are not real humans to speak with. When... See more

Rated 1 out of 5 stars

Was told it takes 7-21 days for withdrawal to be checked and paid out its been 32 days still haven't received my 1000 and they just say the same crap it's still being checked. I finished all wagering... See more

Rated 1 out of 5 stars

Did a widrawal and still after 2 months I wait my winnings to be on my account.Always the same answers about checks and a long list of widrawals .I will update my review when I will receive my winnin... See more

Rated 1 out of 5 stars

Been waiting for my withdrawal to be processed since April, £2250. Having the same experiences as nearly everyone else on here 🤦🏻‍♂️

Rated 1 out of 5 stars

Worst site I’ve ever used doesn’t give your money all excuses I wish I didn’t spend a penny here £800 down the drain honestly vile

Rated 1 out of 5 stars

Poor, with non existent customer service- repeated attempts to contact " support" ignored. Still have, and are using, my personal information without my permission. Don't go near them.

Rated 1 out of 5 stars

I ve been waiting since 5.9.2025 for my withdrawal of 1000 I wagered everything I had to and all they keep saying is withdrawal being reviewed it's been 6 weeks. DO NOT PLAY ON THIS SITE ITS A SCAM.

Rated 1 out of 5 stars

😡 THIEVES 😡 SCAM CASINO SITE, take your money but you'll never see any winnings. Read other reviews. We're all not lieing

Rated 1 out of 5 stars

I've been waiting since April for my winnings and u am keeo been told the same thing every time I speak to the chat

Rated 1 out of 5 stars

They simply don’t pay you out if you win. Do not deposit a penny been waiting for winning on 5th June and still not a penny

Rated 1 out of 5 stars

Same as everyone else… impossible to get your withdrawals

Rated 1 out of 5 stars

A tale of caution, I have won and have have received my withdrawal from this site, my warning and believe me it’s a warning is twice now a company they use in their deposit system has tried to take ne... See more

Rated 1 out of 5 stars

PLEASE DO NOT EVEN THINK ABOUT IT! Wish I had looked at the reviews of this SCAM site 1st They will take your money no problem and yes there is a great selection of games but that's where it en... See more

Rated 1 out of 5 stars

What an utter shower. No response to any customer support emails over weeks of trying to get them to response. I wonder if this is yet another scam site set up to obtain bank details.id be very c... See more


1.3

Bad

TrustScore 1.5 out of 5

54 reviews

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Rated 1 out of 5 stars

Annoying

Annoying! Receiving text messages with a URL sending me to your website! ‘Check your account it might be your lucky moment’ I haven’t got an account!

September 10, 2025
Unprompted review
Rated 1 out of 5 stars

This site is low even for a dodgy…

This site is low even for a dodgy overseas casinos! Had a bonus, lost every penny, nothing new there, however I re-deposited then got a message saying I couldn’t use the money in my account with an active wager. So I closed the active bonus and it took my raw cash away. When I asked the customer service what was going on, they told me as I didn’t use the 0.1€ free spins my wager stood, so when I closed the old bonus it wiped my account out. Then ignored me, after prompting the said I knew the rules and closed my account!! How are places like this able to operate!!!

August 16, 2025
Unprompted review
Rated 1 out of 5 stars

Terrible casino

Terrible casino, they don't return your winnings, I asked my account to be closed down, they continued to leave it open after several emails amd it wasn't until I asked them for a refund they closed it down, customers you have been warned do not give a penny to this casino nothing but an absolute con that should be shut down

August 12, 2025
Unprompted review
Rated 1 out of 5 stars

Need to be reported

Absolutely joke…this casino need to be reported. I withdraw my funds a month ago. When you trying to speak on the chat they are all boots, fiona and sonya… they are not real humans to speak with. When they are tranfer you to a “specialist” it’s even more joke. I asked them why taken so long for my money and if they are scammers. Guess what was their answer: anything else? Very arrogant and they don’t care at all. Please don’t deposit your money in here because you won’t get it back.

July 31, 2025
Unprompted review
Rated 1 out of 5 stars

PATHETIC SITE WAITING FOR 2 MONTH NOW…

PATHETIC SITE WAITING FOR 2 MONTH NOW SAME ANSWER OVER AND OVER AGAIN ITS JUST COPY PASTE TEXT IN THE CHAT ITS ALL AI GENERATED..MOST CASINO YOU TALK PERSONAL TO SOMEONE BUT HERE?LETS SEE WE GAVE OUR ASS FOR FREE..IVE WON 1400 AND STILL NOTHING DONT PLAY HERE THEY ARE SCAMMERS AND WILL TAKE YOUR MONEY..PATHETIC SITE..DONT PLAY HERE SSSSSSSCCAAMMMEEERRRSSS

July 30, 2025
Unprompted review
Rated 1 out of 5 stars

Is not true casino this is rubbish

I have wining 3800 pounds I waiting 1 month I don't get anything this is rubbish casino stolen money peoples please announce in social media they are thieves don't play with this casino I'm lost lots of money..don't play please

July 30, 2025
Unprompted review
Rated 1 out of 5 stars

Please do not deposit to this fake scam…

Please do not deposit to this fake scam site. They do not payout any withdrawals and they have blocked me on live chat and ignored all my emails. £450 I won 5 days ago and haven't received it and never will. The site looks real and professional but if you look into them it's run in Nigeria. I'm gutted I didn't read the reviews myself before I deposited £50. Absolute sub human scum.

July 1, 2025
Unprompted review
Rated 1 out of 5 stars

Scumbag con artists

Scumbag con artists. Won’t even respond to an account closure. Also sending multiple messages and emails daily even though I have requested them not to. Do not sign up. They will make your life hell. Never mind the cloned slots. Even if you do win you can’t withdraw. Never use.

June 20, 2025
Unprompted review
Rated 1 out of 5 stars

Absolutely don’t play at this casino

Absolutely don’t play at this casino. It’s a scam. They keep delaying your withdrawal under the pretence they are doing ‘verification checks’ . They have no intentions of paying out. They have a sister site spins heaven which is just as bad . ‘ Fiona’ the agent is a bot who tells you she will sort your withdrawal.
Please don’t waste your money.

May 26, 2025
Unprompted review
Rated 1 out of 5 stars

They wanna eat your 10£ or more give…

They wanna eat your 10£ or more give you win but you can kiss you now what dont try with loosers please!!!They wanna eat your 10£ or more give you win but you can kiss you now what dont try with loosers please!!!They don't have contact chat in roulette no exist people don't deposit this loosers they must no exist soon no more casino all money for solicitor and if you got any story about this basement gamblimg commision journalist easy to find.i got some proofs.

May 1, 2025
Unprompted review

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