I am waiting for my withdrawal now for…
I am waiting for my withdrawal now for 5 weeks! They dont tell me anything, I have to contact them for any information and I just keep getting the same automated response.
Update: 6 weeks now.
Also I asked them multiple times to close my account, but it is still active.
The site says this:
Permanent Self-Exclusion
Should you feel that you have developed a gambling problem, we recommend that you self-exclude on an indefinite basis.
This was the absurd response I got when asking to close my account:
I understand you and your situation with the losses you have encountered and I understand how upsetting they can be for us. But we must always remember that casinos are risks and you never know what the next spin can bring. After all, all games work on generating random numbers and all the wins and losses depend only on luck. No one can influence your game in any way.
I also always recommend looking at the game in the long term, because in the short term, namely when there were losses, we do not see all the achievements and victories that we had.
As your manager, it is very important to me that you feel comfortable on our platform and that you enjoy playing with us, so I want to suggest reviewing your game strategy, and also give you some advice that will help you improve it and take your game to a new level, and also recommend several games that have been showing themselves well lately.