spiraluk.com Reviews 271

that is a very genuine review !
Not only the quality of the bag is perfect what made it so special is the customer service ! very pro and fantastic . thanks again .

I contacted Spiral as I messed up my order, they responded promptly and sorted out my mistake. Very impressed, can’t wait for my bags to arrive.

What can I say 10 out of 10 for customer services and fast delivery I had a problem with order I emailed them same day less than an hour I had an email back and I was able to add on to my order very happy and the bag is strong very good value for money

Ordering and delivery super quick. Contacted the customer service wow straight onto my issue! sorted .

My Mam bought me a bag as my birthday present but didnt add the free messenger bag to the basket so only bought the rucksack. I emailed them and all I needed was my Mother's name and they sent me the free messenger bag straight to my address the next day. Can't really get better custimer service than that.

Brilliant! Excellent quality and brilliant value. Delivery super quick and excellent customer service.

Excellent communication and great customer service. Affordable prices, when other companies are charging three figure prices for bags that’s aren’t as good.

A great product for a great price. This exceeded my expectations. The cross body was also fantastic and works perfectly a a small hand luggage bag. When fully expanded, the cross body can still fit my lap top. The design of the back pack is excellent and the material is sturdy but elegant. I love the olive green. Buy with confidence.

Awesome customer service! I emailed them at 8pm and got a reply within 10 mins

Great response time

Ordered a bag yesterday evening but I forgot to add that i wanted the second free bag. Emailed Spiral and they have amended my order to include the free bag. Great customer service

The bag is of great condition and the customer service to help me with a query bias been Fantasic. I will be looking to buy further products for family.

Fantastic customer service. An error largely my own fault and they rectified it immediately.... Wonderful service and take happy with my bag 😊

Either the reviews on this website are fake or I am the unlucky one, because I confirmed my order on 23.12.2025., and it was shipped on 30.12.2025. It has been over 2 months since I have received NO updates even after messaging/emailing customer support numerous times.

I saw the Spiral offer on Instagram and was a little nervous as I don’t often buy products online unless I have seen them somewhere. I am so happy with this company. The 20L back pack is the perfect size to replace the small wheelie I usually travel with and I can now be hands free when travelling through the airport. The bonus of getting a free cross body small bag just made me smile. The bags are really well made and I love that they are both waterproof. I cant wait to use them. Nice customer service is the cherry on top!

Fast delivery and an excellent product.
During the ordering process i forgot to order my free Crossbody. I contacted them and received a reply withing 1/2hr. I provided them with my order number and they confirmed that i had not selected the special offer. Without hesitation they allowed me to select the crossbody of my choice and arranged delivery.
Fantastic Service!

What a fantastic company to deal with. I bought the ruck sack, which is unbelievable quality for the money, and qualified for a free cross over bag. Stupidly, I didn’t order the free bag ! They rectified this and it was sent next day, no quibble. Their customer service is incredible.

Best Laptop / Traveler bags available 5⭐⭐⭐⭐⭐

I've now got 3 bags from Spiral since they started and I can only say that they are the best bags on the market. Not only are they well built, water proof and perfect for the cheeky weekend away (fits Ryan Air hand luggage restrictions) but the prices are pure madness...WOW.

I bought my latest bag and forgot to claim my free messenger bag (£24.99) so I sent them a quick email and it was with me next day - nothing is to much for these guys as the customer service is unbelievable.

Thank you and I will be back for my 4th bag soon as you are always releasing new models.

I purchased the deluxe backpack and free messenger bag recently and I am extremely pleased with the quality and design of the bags. I received them within 3 days of placing the order which was very impressive. Really great guys, thank you.

I saw a post on Facebook for the Spiral 20L bag which also came with the side bag for free. My order has just arrived and I simply can’t praise this brand enough. The 20L has a load of room inside for my laptop and a host of other items, the material is fantastic and it looks really cool. It is a well designed bag, strong and extremely good value. The side banks also a good size and perfect for smaller items. I would highly recommended I am extremely happy with my new bags.