I was a long time user of LogMeInRescue. But when the company ownership changed, the product started to fail and their tech support wasn't as helpful as they once were. I decided to look around and ot... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Our small business has been a Splashtop customer from very early on (when LogMeIn pricing went crazy). As long as it remains affordable and stable, we will be customers for life. Currently use the Spl... See more
I am very happy with the support. As most of my problems had to do with errors on Apples part I have always received prompt replies when submitting support requests. I just love the product even thoug... See more
Company replied
Splashtop has been a dependable travel companion for years, quietly proving its worth every time work pulls us away from the office. Splashtop earns trust by doing exactly what you need: it lets yo... See more
Company replied
Company details
Written by the company
Splashtop is a leading software solution offering remote access, support, and autonomous endpoint management tailored for both individual and business needs. From small businesses to mid-sized enterprises and large global corporations, organizations rely on Splashtop for its simplicity and superior functionality. Recognized for its strong commitment to security, Splashtop is ISO certified, SOC 2 compliant, and adheres to GDPR guidelines. This has made it a top choice for over 30+ million customers and users spanning Europe, the US, and Asia. Splashtop Remote Access provides remote desktop connections for business professionals and teams to work from anywhere, using any device. With security and advanced productivity features, users get access to files and applications, while enabling IT administrators to centrally deploy and control permissions, supporting efficiency and security. Splashtop Remote Support is a solution for helpdesk and IT teams combining remote support, endpoint management and security. It offers multi-platform attended and unattended access, troubleshooting tools and automated endpoint management capabilities. Splashtop Autonomous Endpoint Management (AEM) is an automation led endpoint management solution that helps IT teams streamline software updates, improve security posture, and reduce manual workloads. With real-time OS and third-party software patching, cross-platform support, dashboards, inventory reporting and quick remediation tools, AEM can be used by IT teams to stay secure, compliant, and efficient.
Contact info
10050 North Wolfe Road Suite SW2-S260, 95014, Cupertino, United States
- 408-886-7177
- sales@splashtop.com
- splashtop.com
#1 Remote Access & Support
4.2
Great
391 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 38% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Developers fabricate concern.
Developers fabricate concern.
Don't expect any changes even if support or the developers tell you it's coming. They are not genuine. Repeated requests for changes are met with false statements about upcoming timelines that are not honored.
If you're considering a remote support tool, look elsewhere.
August 25, 2025
I moved to Splashtop from LogMeIn
I moved to Splashtop from LogMeIn, 'years ago', after LogMeIn decided to hike up their prices to ridiculous levels. Only Splashtop offered similar features and have looked after me ever since, for a very fair price.
The product just keeps getting better and I use it to support customers, family and friends.
I would recommend it to anyone.
August 25, 2025
Reply from Splashtop
Hello M. Francis,
Thank you for your positive review. We are ecstatic to be the solution you have trusted for years since moving from a competitor. It is a core commitment of ours to provide a great product that offers a very fair price while continuously getting better. Knowing that you use Splashtop to support your customers, family, and friends truly speaks to the versatility and value we aim for. We are grateful for your loyalty and your strong recommendation. Thank you for choosing Spashtop. We look forward to continuing to provide you with a top-notch quality product for many years to come.
It disconnects too often then just…
It disconnects too often then just spins and spins till it reconnects.
July 13, 2025
Reply from Splashtop
Hello,
Thank you for your feedback. We are sorry to hear that you are experiencing frequent disconnections, and we apologize for any frustration this has caused. We designed our product to provide a stable connection, and the issue you describe is not the experience we want you to have. We would like to investigate this immediately and help you resolve it. Please reach out to our support team directly at your earliest convenience so we can work with you to find a solution. We appreciate you bringing this to our attention. You can submit a support ticket with the link below.
https://support-splashtopbusiness.splashtop.com/hc/en-us/requests/new
You did a perfect striping of my parking lot.
You did a perfect painting of my parking lot white dividers between tenants cars. It keeps them inline.
Your work was neat and clean and you also handled the closing and opening of my parking lot.
Your pricing was fair and reasonable.
Thanks
July 13, 2025
Reply from Splashtop
Hello Ron,
Thank you for your review. It sounds like you had a great experience with a parking lot striping service, but we believe this review may have been intended for a different business. We’re Splashtop, a remote access and support software provider. If you have feedback about our product or services, we’d be happy to hear it!
The great con of the auto-renewal!
I am appalled by the ethics of this company; they place an autorenewal for each subscription on each user account, bot the company subscription. Then they hide the auto-renewal in the login account. This makes it near impossible to cancel before each renewal. Payment is taken before they email you, and then when you try and cancel, they say 'too late'. They don't respond to complaints, and when you follow up with a dispute, they won't cancel or refund. A total con, avoid!
March 20, 2025
Reply from Splashtop
Hello Mark,
We apologize for any inconvenience our auto-renewals have caused. If you have paid for the subscription and have not utilized the software from the date renewed, you may be eligible for a refund. Splashtop auto-renewal can be turned off. To do so, please refer to the article linked below. We'd love to find a solution that best fits your needs. Please submit a support ticket so that we can begin resolving your issue with the link below. Again, we apologize for any frustration this matter has caused.
Article: https://support-splashtopbusiness.splashtop.com/hc/en-us/articles/212724963-How-do-I-unsubscribe-from-auto-renewing-my-Splashtop-subscription
Support Ticket: https://support-splashtopbusiness.splashtop.com/hc/en-us/requests/new
Right to Cancel
I was tempted to give one star but let's see whether Splashtop can sort this out first. If I don't get help from them I will send another review.
Two days ago I signed up and paid for a subscription but I now find that, because of a technical issue with my computer I am unable to apply the Splashtop system. I want to cancel and get a refund but I have found no way of doing this. In fact your terms state "no refunds, all sales are final". Are Splashtop able to get away with this or do I have rights under the Consumer Contracts Regulations 2013?
I'll be interested to see what they say.
July 2, 2025
Unprompted review
Do these reviews is good for your…
Do these reviews is good for your company to have for sales. It is a pain for customers to do. Some places offer some sort of incentive for doing a review.
The program is effective and reliable.
June 12, 2025
Quick and easy assistance.
June 12, 2025
Reply from Splashtop
Hello Jeannine,
Thank you for your feedback. We are happy to hear that our team was able to provide quick and easy assistance. Providing a seamless and efficient support experience is a top priority, and we appreciate you taking the time to share your positive experience. Thank you for choosing Splashtop.
Splashtop is a cost-effective product
Splashtop is a cost-effective product, and it gets the job done. Thanks!
June 12, 2025
Reply from Splashtop
Hello John,
We appreciate you taking the time to share your review. It is rewarding to hear that you find Splashtop to be a cost-effective product that suits your needs. That balance of value and reliable functionality is what we strive for, and we are grateful for your support. Thank you for choosing Splashtop.
Reply from Splashtop
Hello Don,
Thank you for your feedback. We are happy to hear that you find Splashtop's connections to be reliable and the program easy to navigate. We are committed to providing a seamless and dependable user experience, and your review is a great reminder that our efforts are making a difference. We appreciate your support. Your insights are invaluable to us. Thank you for choosing Splashtop.
Very Good Remote Program
During the time that I used Splashtop, I found the program very easy and great to work with. If I had any issues or questions, the staff were quick with answers and always ready to help. It is a great program to use if you need to work from home and be linked to your office computer.
June 12, 2025
Reply from Splashtop
Hello Karen,
Thank you for this wonderful review. We are happy to hear that you found Splashtop to be a very easy and great program to work with, especially for your work-from-home needs. It is also rewarding to know that our staff was quick with answers and always ready to help you with any issues. Providing a great product alongside outstanding support is our top priority, and we appreciate you taking the time to share your positive experience. Thank you for choosing Splashtop.
They did what was asked
They did what was asked. They did not try to do more than that.
June 12, 2025
Reply from Splashtop
Hello Thomas,
Thank you for the feedback. We're glad to hear that we've accomplished what was needed. As for any other tasks or needs, please feel free to reach out to our support team for assistance and one of our agents will be more than happy to help.
Screen flickering
Did not fix the problem it is not possible to work the screen keeps flickering.
I upgraded to hier service thinking it will fixe the issue but it is not, thinking find other company.
June 12, 2025
Reply from Splashtop
Hello Alex,
We're sorry to hear that our product has not been meeting your standards. This is not the level of performance we aim for in our products. Please submit a support ticket, and one of our agents will be more than happy to assist.
https://support-splashtopbusiness.splashtop.com/hc/en-us/requests/new
Seamless operation
June 12, 2025
Reply from Splashtop
Hello Steve,
Thank you for your feedback. We are pleased to hear that you find the operation to be seamless. Our team is committed to providing a reliable and efficient experience, and it is gratifying to know that our product is meeting your expectations. We appreciate your business and your support.
I like the product overall
I like the product overall, but in the past year it has gotten MUCH slower. It sometimes takes a full minute to connect to my work computer from home.
June 12, 2025
Reply from Splashtop
Hello Dave,
Thank you for your feedback. We are happy to hear that you like the product overall, and we are very sorry to hear that you are experiencing much slower connection times. A full minute to connect is not the experience we want you to have. We would like to investigate this issue and help you get back to a fast, reliable connection. Please reach out to our support team directly by submitting a ticket with the link below at your earliest convenience so we can look into this for you. We appreciate you bringing this to our attention.
https://support-splashtopbusiness.splashtop.com/hc/en-us/requests/new
Reply from Splashtop
Hello John,
We appreciate you taking the time to leave a review. We designed our software to provide a high-quality connection, and it's great to know that we are meeting that goal. Your feedback is a great reminder of how our product supports our users. Thank you for choosing Splashtop and for your support.
Reply from Splashtop
Hello Henri,
We appreciate you taking the time to leave a review. Our goal is to provide a reliable connection, and your feedback is a wonderful reminder that we are meeting that goal. Knowing that our product works well every time you connect is rewarding for our entire team. Thank you for choosing Splashtop and for being a part of our community.
RARELY DOWN!
June 12, 2025
Reply from Splashtop
Hello Judy,
We're glad to hear Splashtop is always up and running without any issues. Your feedback means a lot to us, so if there's anything we can do to improve your experience, please let us know. Thank you for choosing Splashtop.
Reply from Splashtop
Hello B Buchanon,
We appreciate you taking the time to leave a review. We designed our software to provide a seamless connection, and reliability is our top priority. Your feedback is invaluable to us and is a great reminder of how our product supports our users. Thank you for your support and for choosing Splashtop.
Responsive and efficient
The Rep was very responsive and resolved the situation in a timely and efficient manner.
June 12, 2025
Reply from Splashtop
Hello Jeanette,
We appreciate you sharing your experience. We are glad that our team was able to assist you and resolve the situation so effectively. Providing responsive and professional service is a top priority for our team. Thank you for your support.
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