I was a long time user of LogMeInRescue. But when the company ownership changed, the product started to fail and their tech support wasn't as helpful as they once were. I decided to look around and ot... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Our small business has been a Splashtop customer from very early on (when LogMeIn pricing went crazy). As long as it remains affordable and stable, we will be customers for life. Currently use the Spl... See more
I am very happy with the support. As most of my problems had to do with errors on Apples part I have always received prompt replies when submitting support requests. I just love the product even thoug... See more
Company replied
Splashtop has been a dependable travel companion for years, quietly proving its worth every time work pulls us away from the office. Splashtop earns trust by doing exactly what you need: it lets yo... See more
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Company details
Written by the company
Splashtop is a leading software solution offering remote access, support, and autonomous endpoint management tailored for both individual and business needs. From small businesses to mid-sized enterprises and large global corporations, organizations rely on Splashtop for its simplicity and superior functionality. Recognized for its strong commitment to security, Splashtop is ISO certified, SOC 2 compliant, and adheres to GDPR guidelines. This has made it a top choice for over 30+ million customers and users spanning Europe, the US, and Asia. Splashtop Remote Access provides remote desktop connections for business professionals and teams to work from anywhere, using any device. With security and advanced productivity features, users get access to files and applications, while enabling IT administrators to centrally deploy and control permissions, supporting efficiency and security. Splashtop Remote Support is a solution for helpdesk and IT teams combining remote support, endpoint management and security. It offers multi-platform attended and unattended access, troubleshooting tools and automated endpoint management capabilities. Splashtop Autonomous Endpoint Management (AEM) is an automation led endpoint management solution that helps IT teams streamline software updates, improve security posture, and reduce manual workloads. With real-time OS and third-party software patching, cross-platform support, dashboards, inventory reporting and quick remediation tools, AEM can be used by IT teams to stay secure, compliant, and efficient.
Contact info
10050 North Wolfe Road Suite SW2-S260, 95014, Cupertino, United States
- 408-886-7177
- sales@splashtop.com
- splashtop.com
#1 Remote Access & Support
4.2
Great
391 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 38% of negative reviews
Typically replies within 1 week
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Easily connect from my phone and laptop
I use Splashtop to connect to my home automation controller and to my desktop computer from my laptop when I am traveling. It is easy, reliable, and versatile. I also love being able to connect to my desktop from my phone to check on things.
May 15, 2025
Reply from Splashtop
Hello Lee,
Thank you for sharing your thoughts on Splashtop. We understand that reliability and versatility are a must when on the go, so it's great to know that we've achieved that with our product. We look forward to continuing to provide you with these features. Thank you for your feedback and for choosing Splashtop.
Reply from Splashtop
Hello Naftaly,
Thank you for the five-star review. Your feedback is greatly appreciated. We're glad to hear that our product has been a useful tool for you. Thank you for choosing Splashtop and being part of our community.
Excellent Service
I have received excellent service from Splashtop. The software is the easiest I have used for remote access. Their support is thorough, timely and they all have excellent customer service skills. Love Splashtop!
May 15, 2025
Reply from Splashtop
Hello Helen,
Thank you for sharing your positive experience with Splashtop. It's great to know that our product has worked out well for you. Our goal is to not only provide a top-notch quality product, but excellent service as well. Your satisfaction means a lot to us. Thank you for choosing Splashtop.
I have been traveling for a week and my…
I have been traveling for a week and my main computes will not connect to the Home computer
had a teck tro to help b did not fox the problen.
What good oi the program if it donesnt work.
3 weeks now.
And Nothing.
May 15, 2025
Reply from Splashtop
Hello Charles,
We're sorry your experience with Splashtop has not been pleasant due to connection issues. Please reach out to our support team by submitting a ticket using the link below. Our team will be more than happy to help resolve any issues.
https://support-splashtopbusiness.splashtop.com/hc/en-us/requests/new
Reply from Splashtop
Hello Eric,
Thank you for sharing your positive experience with Splashtop. We're happy to hear that our product has performed well without a hitch. Your feedback is greatly appreciated. Thank you for being a part of our community and for choosing Splashtop.
Very good app
Very good app. I've been using it for more than 5 years, never had any problems.
May 15, 2025
Reply from Splashtop
Hello Herr Erochok,
Thank you for sharing your positive thoughts on Splashtop. We're glad to hear that our product has been working out well for you without any issues. We appreciate your loyalty, and we look forward to providing you with a top-notch quality product for many years to come. Thank you for choosing Splashtop and for being part of our community.
Happy Subscriber
I am the Treasurer for our local church in Texas but I spend my summers in Wisconsin. Splashtop has made it totally possible for me to do my work from home in Wisconsin as if I'm sitting at my desk in church in Texas. It is simple to use and whenever I have needed help their support has always been professional and knowledgeable. I have used it for many years.
May 15, 2025
Reply from Splashtop
Hello Debra,
It's great to hear that Splashtop has made working remotely possible from the comfort of your home. We understand that having a reliable and easy-to-understand product is important to achieving a stress-free user experience. We're also ecstatic to hear that our support team has been a great help to you. Thank you for sharing your positive experiences with us. We look forward to continuing to provide you with a top-notch quality product in the future.
Great product
Great product, right price, great customer service! been a customer for long time!
May 15, 2025
Reply from Splashtop
Hello Santy,
Thank you for the positive review and for sticking with us. We're happy to hear about your satisfaction with our product. We look forward to continuing to provide you with a top-notch quality product in the future. Thank you for choosing Splashtop. Your feedback is invaluable to us.
The diamond is the file transfer
The diamond is the file transfer, It is so easy to use now (used to be problematical) and is a valuable facility in working with my client.
Logging in presents no problem and the connection is stable,
May 15, 2025
Reply from Splashtop
Hello Stephan,
We're excited to hear that our file transfer feature has been a valuable tool for you and your clients. We apologize for any inconveniences you've encountered in the past. If you encounter issues again, please don't hesitate to reach out by submitting a ticket using the link below. Our team will be more than happy to assist you. Your feedback is greatly appreciated. Thank you for choosing Splashtop and being part of our community.
Always consistent with remote login
March 20, 2025
Reply from Splashtop
Hello Alan,
Thank you for your positive review of Splashtop. We’re pleased to hear that you’ve found our remote login to be consistently reliable. Providing dependable and seamless access is a top priority for us, and it’s great to know we’ve met your expectations. Thank you for being a part of the Splashtop community.
screen resolution could be better on…
screen resolution could be better on the rmm version
April 13, 2025
Reply from Splashtop
Hello Andrew,
Thank you for your feedback on the RMM version of Splashtop. We’re glad you’re using our product and appreciate you pointing out the screen resolution concern. We’re always working to enhance performance and user experience, and input like yours helps guide our improvements. Thank you for choosing Splashtop.
Reply from Splashtop
Hello Sevin,
It's great to hear that our product has been working out well for you. Our goal is to provide a top-notch product that is both effective and simple to use. Should you run into any problems, our support team is more than happy to assist. Thank you for your positive feedback. We look forward to continuing to provide you with a high-quality tool in the future
Frustrating issues with RMM integrations 5 years and still not fixed!..
2026: And still not resolved.
I found splashtop off the back of using Atera.
Quite liked splashtop so got 100 seats direct with splashtop for users to use and this is where it went south very quickly as the agents the same one.
And they conflict like hell.
In addition to this there is issues around licences that using the two together causes which after 5 years are still not fixed.
So if you are using the splashtop business for customer access you cannot then use atera splashtop.
I have to get the user to start an sos session then we can both use the system together.
You'll end up forgetting they conflict and break each other and then no remote access for you.
In this case you have to use the sos agent to give you access before you dare and try and use both products (that you pay for) on the same machine at the same time.
And this is an issue that's existed for half a decade without being addresses.
I guess this is why atera has other remote tools now.
April 16, 2025
Unprompted review
Reply from Splashtop
Hello Dave,
We're sorry to hear that your experience with Splashtop hasn't been the most pleasant. If you have any questions or need assistance, please reach out and submit a support ticket with the link below. Our support team will be more than happy to find a solution to the issue you are encountering.
https://support-splashtopbusiness.splashtop.com/hc/en-us/requests/new
Easy to Use
Easy to connect to a client, and easy to use to help them on their own computer without having to be onsite.
March 20, 2025
Reply from Splashtop
Hello Christie,
Your positive words about your experience with Splashtop are greatly appreciated. We're glad to hear that our product has been a great tool for you in assisting others. Our goal is to make remote support simple and reliable, so it’s great to know the platform has worked well for you. Thank you for choosing Splashtop. We look forward to continuing to provide you with a top-notch product in the future.
Reply from Splashtop
Hello Lillian,
We're glad to hear that our product has been easy to use. We strive to create a stress-free user experience, so we're pleased that you've encountered no such issues thus far. We hope you continue to enjoy Splashtop. Thank you for the positive feedback.
Perfect for children helping their parents
I use this to see what trouble my 94 year old mom has gotten into and to help her get where she's going on her mac and ipad. This tool worked better than others I tried. The only issue is that the timeout is set for 20 minutes, but there is a way to change it to be a little longer.
April 10, 2025
Reply from Splashtop
Hello Carole,
Thank you for sharing your positive experience with Splashtop. We’re glad to hear that it has helped you assist your mom on her Mac and iPad more effectively than other tools you’ve tried. Your feedback is greatly appreciated as it helps us continue to improve our product and the user experience. Thank you for choosing Splashtop.
Excellent customer service helping me…
Excellent customer service helping me set up my 90-yr-old dad, so I can help him with his technical issues "real-time".
February 5, 2025
Reply from Splashtop
Hello Julia,
Thank you for sharing your experience with our support team. We are glad to hear that the setup process went smoothly, allowing you to assist your father with technical issues in real time. Providing reliable and user-friendly solutions for all ages is important to us, and we’re pleased to support you in staying connected and offering timely help when it matters most. If you ever need assistance again in the future, we're always happy to help. Thank you for choosing Splashtop.
Splashtop has been saving me time
Splashtop has been saving me time.
I switched to Splashtop from LogMeIn to save money initially. However, since I first started using it, Splashtop has been saving me time not just with remote access to help users, but also by allowing me to create alerts. I have alerts set up that notify me of issues with PCs before any of my users let me know. This allows me to address issues before they become a larger problem. This helps prevent disruptions and allows our users to stay focused on their job. This is just one thing that Splashtop has helped me with. I highly recommend this program!
April 9, 2025
Reply from Splashtop
Hello Jason,
I appreciate you sharing your experience. It’s good to hear that Splashtop is helping you save both money and time by allowing you to catch issues early with alerts. This proactive approach to managing problems helps prevent larger disruptions and keeps your users focused on their work. Features like these demonstrate how the program can support IT teams in maintaining smooth operations. Your recommendation highlights the practical value Splashtop provides in everyday use. Thank you for choosing Splashtop.
Great Remote Tool
Great Remote Tool! I use Splashtop daily to provide user assistance and to manage our BAS systems.
April 8, 2025
Reply from Splashtop
Hello Ambrose,
Thank you for your positive feedback and five-star review. We’re glad to hear that Splashtop is your reliable tool for daily user support and managing your BAS systems. We appreciate your trust in our product and look forward to continuing to support your needs. Thank you for choosing Splashtop.
The best remote access product I have…
The best remote access product I have ever used. Funny name, great software.
April 8, 2025
Reply from Splashtop
Hello Mike,
We're flattered to hear that our product has been the best you've ever used. That means a lot to us, and we’re glad it’s working so well for you. Thank you for choosing Splashtop.
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