Sportbike Track Gear Reviews 

Reply from Sportbike Track Gear

Updated Feb 14, 2024

2nd response:

Hi Chadwick,

You are incorrect, you order was 100% placed on the 30th, at 10:50 PM EST, we have time stamps on all order that come through our website. You are also emailed order confirmation once the order is placed and again once the order is processed.

1st confirmation email was January 30th, 10:50 PM EST
2nd Processed email was at January 31st, 9:22 AM EST

Unfortunately, I am not able to upload screenshots to Trustpilot, so I will send you a separate email with said screenshots.

We have no issue with criticism when it is justified. Your order was processed, shipped and delivered within the states timeframe on the listing. We will not apologize for doing a kick-ass job.

Hi Chad,

Thank you for reaching out to us at SportbikeTrackGear.com. I understand that you have some concerns regarding your recent order. Let me provide you with some information to address your concerns.

You placed an order on January 30th, 2024 at 10:50 PM EST for two items: Cortech Boots and Alpinestars Gloves. I apologize for any confusion caused by the shipping time mentioned for the gloves. The gloves state that they require 1-2 business days before shipping.

Please note that our business hours do not extend to 10:50 PM, so your order was processed on the following morning, January 31st. The items were shipped 2 business days later, on February 2nd, via UPS Ground, which is our standard free shipping method. The package was delivered to you on January 7th.

Considering that we are located in Michigan and your shipping address is in Texas, the usual shipping time is around 3 business days. However, since February 3rd and 4th fell on a weekend, the delivery of your order was within a timely manner. I understand that you may have expected the items sooner, and I apologize for any inconvenience caused. If you require items to be delivered more quickly in the future, we do offer express shipping options, which you did not select for this order.

Regarding returns and exchanges, we have a slightly different process. Instead of traditional exchanges, we kindly request that you initiate a return for a refund through your account. By doing so, you can then place a new order for the correct size, ensuring that you receive the desired items before they sell out.

To start your return, please follow these steps:
1.) Login to your Sportbiketrackgear.com account (My Account) and navigate to the "Completed Orders" section.
2.) Find the order you would like to return items from and click on the "Return item(s)" button next to it.
3.) Select the quantity of the item(s) you wish to return.
4.) Choose a reason for your return and select a return action. Feel free to include any relevant notes in the provided area.
5.) Click the "Submit Return Request" button to complete the request. Our team will review your request and send you an RA# (Return Authorization) if approved.
6.) Once you have received the RA#, go ahead and place a new order online for the replacement item to ensure availability.

Please note that any item in new and unused condition can be returned for a refund to your original method of payment within 30 days from the date of delivery. We do not charge restocking fees, and we provide convenient prepaid shipping labels to make the return process smooth and fast. For more details, you can visit our returns page at https://www.sportbiketrackgear.com/returns/.

At SportbikeTrackGear.com, we strive to make the return process hassle-free for our customers. We have continuously improved this process over the years to ensure simplicity and speed. Most items, including closeout products, are eligible for a 30-day return and exchange period from the day you receive the product. Simply request an RA# through your account to initiate the process.

If you have any further questions or concerns, please don't hesitate to reach out to us. We are here to assist you.

Best regards,
Kris Westley | General Manager
Kris@SportbikeTrackGear.com