Sport Tickets Office Reviews 373

TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Most reviewers were somewhat happy with their experience overall. Many customers found the ticket purchasing process easy and appreciated the good communication from the company, with some receiving their e-tickets in a timely manner, sometimes even just hours before an event. Some users highlighted positive interactions with customer service representatives who were polite and helpful. However, a significant number of people were dissatisfied with the refund process, often waiting much longer than the promised 20-25 days, with some experiencing difficulties in receiving their money back. There were also numerous complaints about tickets not being delivered, sometimes even after customers had traveled for the event, and concerns about ticket pricing and availability. The pricing was also a point of contention for some, who felt it was excessive.

What people talk about most

Refund

Customers consistently express significant dissatisfaction with the refund process. Many reviewers report not... See more

Order

Consumers find order experiences to be ambiguous. Many reviewers report significant frustration and... See more

Service

Reviewers mention ambiguous feedback about service. Some customers praise the easy service, great... See more

Price

People report negative experiences with price, often citing high and unexpected costs. Customers frequently... See more

Response time

Reviewers highlight ambiguous aspects of response time. Many customers report a complete lack of response to... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Only downside was that we were worried we wouldn't get our tickets, I ordered them one month before and got them on the day of kick off after sending an email. Plus side, my tickets to Anfield were u... See more

Company replied

Rated 4 out of 5 stars

was very concerned about the negative reviews - applied for two tickets for the Arsenal v Athletico Madrid game on the 21st October 25 as no luck through the ballot or elsewhere - was promised electro... See more

Company replied

Rated 4 out of 5 stars

Brief but good informations, E-Tickets 8hrs before the beginning of the event.

Rated 5 out of 5 stars

My son (16) and I had an absolutely fantastic experience in Anfield on Saturday. I booked Premium tickets back in August as I had promised to take him to see his team Liverpool play. Alex from Sports... See more

Company replied


Company details

  1. Event Ticket Seller

Written by the company

We are die-hard football lovers and obsessed about the football just like the way you are! Book your Football match tickets to watch your favorite club competing for the trophy securely online now at Sport Tickets Office. We’re every football lover ultimate destination for choosing the right tickets at the right price. With demand soaring high for every UK football tickets, we advise you to book your seat at the earliest convenience possible. We will give you affordable seats in the stands based on your preferences. UK-based customers will receive tickets via Royal Mail Special next day guaranteed delivery only. Non-UK clients will receive tickets via courier post, will advise on delivery times beforehand. Book now and reserve your football tickets in United Kingdom - London to enjoy the match live in action!


Contact info

3.4

Average

TrustScore 3.5 out of 5

373 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 22% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Team provided excellent assistance

Sport Tickets Office teymið stóð sig frábærlega í að aðstoða mig og fjölskyldu mína við að fá miða á leikinn AC Milan vs Inter Milan. Samskiptin voru mjög góð og fagleg allan tímann og allt stóðst nákvæmlega eins og lofað var. Ég er mjög þakklátur fyrir hjálpina og mæli hiklaust með Sport Tickets Office

Sport Tickets Office team provided excellent assistance in helping me and my family secure tickets for the AC Milan vs Inter Milan match. Communication was clear and professional throughout the process, and everything went exactly as promised. I’m very grateful for their help and would highly recommend Sport Tickets Office.

March 8, 2026
Unprompted review
Sport Tickets Office logo

Reply from Sport Tickets Office

Dear guest,

Many thanks for your feedback, looking forward to seeing you again soon.


Best wishes,

Customer Service team
SportTicketsOffice.com

Rated 5 out of 5 stars

Absolutely Fantastic Service

My son (16) and I had an absolutely fantastic experience in Anfield on Saturday. I booked Premium tickets back in August as I had promised to take him to see his team Liverpool play. Alex from Sports Ticket Office was great to give updates nearer the time of the match. I got the tickets by email on Thursday before Saturday match. To our delight when we went to go to our seats we were told we had use of the hospitality suite and we met John Aldridge who signed his programme! Our seats were literally on the half way line, we had such a great view. The 5-2 scoreline topped it all. A wonderful day, we will never forget. Could not recommend Sports Ticket Office enough. Brilliant service. Thank you!

February 28, 2026
Unprompted review
Sport Tickets Office logo

Reply from Sport Tickets Office

Jean,

Many thanks for your feedback, looking forward seeing you again soon.


Best wishes,

Customer Service team
SportTicketsOffice.com

Rated 5 out of 5 stars

Really good tickets thanks

March 3, 2026
Unprompted review
Sport Tickets Office logo

Reply from Sport Tickets Office

Shaun,

Many thanks for your feedback, looking forward seeing you again soon.


Best wishes,

Customer Service team
SportTicketsOffice.com

Rated 1 out of 5 stars

You still owe me £2,340, Peter Locht

On July 10th 2024 I paid @2,340 for Everton-Southampton tickets for the last game at Goodison Park, 18th May 2025. I never got the tickets and, despite the promise of a quick refund, max 4 weeks, I have still not seen a penny. The company does not ask my mails either. In my view it's criminal conduct.

I have now sent you proof of your debt to me £2340. If I get the refund within one week I will let you and everybody else, know here on Trust Pilot. If not, I will let you know too!!!

Absolutely no response from Sports Tickets, do not trust these people!

May 18, 2025
Unprompted review
Sport Tickets Office logo

Reply from Sport Tickets Office

Hello Owen,

We are very sorry to hear you have encountered such issue, could you please confirm your order number and we will check it booking belongs to our company?

SportTicketsOffice.com Sales Team

Rated 1 out of 5 stars

They owe me 278 euros

I bought two tickets for Manchester United and travelled there to see a match, they charged me 278 euros for two tickets Ive never seen. They never sent the tickets and the day bedore the match told me they would refund the money as they didn't have have them. Over two weeks after that, they haven't given the money back and don't even answer the e-mails. Review updated after their comment:
ID f52b1712-efa3-486f-9600-b18bfb1cec89
You don't even answer to my emails. Over a month later I havent got my money back.

January 31, 2026
Unprompted review
Sport Tickets Office logo

Reply from Sport Tickets Office

Hello Ana,

We are very sorry to hear you have encountered such issue, could you please confirm your order number and we will check it booking belongs to our company?

SportTicketsOffice.com Sales Team

Rated 1 out of 5 stars

I am invested from India 24499pls…

I am invested from India 24499pls return and refund sir.

February 10, 2026
Unprompted review
Sport Tickets Office logo

Reply from Sport Tickets Office

Hello,

We are very sorry to hear you have encountered such issue, could you please confirm your order number and we will check it booking belongs to our company?

SportTicketsOffice.com Sales Team

Rated 1 out of 5 stars

its a scum ..they sold me 2 tickets…

its a scum ..they sold me 2 tickets which was fake for West ham vs Man u ..never buy anything from them

February 10, 2026
Unprompted review
Sport Tickets Office logo

Reply from Sport Tickets Office

Hello Venko,

We are very sorry to hear you have encountered such issue, could you please confirm your order number and we will check it booking belongs to our company?

SportTicketsOffice.com Sales Team

Rated 5 out of 5 stars

Simple ordering process

Simple ordering process, prompt and thorough customer service. Electronic tickets were sent on time the day before the event.

February 7, 2026
Unprompted review
Sport Tickets Office logo

Reply from Sport Tickets Office

Lele,

Many thanks for your feedback, looking forward seeing you again soon.


Best wishes,

Customer Service team
SportTicketsOffice.com

Rated 5 out of 5 stars

Everything was great

Everything was great, Robert was very involved in everything and was there for us with all our problems. Thank you, Robert.

January 28, 2026
Unprompted review
Sport Tickets Office logo

Reply from Sport Tickets Office

Gokham,

Many thanks for your feedback, looking forward seeing you again soon.


Best wishes,

Customer Service team
SportTicketsOffice.com

Rated 5 out of 5 stars

Robert here was extremely polite and…

Robert here was extremely polite and helpful when it came to the tickets unbelievable service and unreal tickets for the Liverpool match I didn’t trust it at first but glad I did!

January 28, 2026
Unprompted review
Sport Tickets Office logo

Reply from Sport Tickets Office

Ben,

Many thanks for your feedback, looking forward seeing you again soon.


Best wishes,

Customer Service team
SportTicketsOffice.com

Rated 5 out of 5 stars

The staff was very professional!!!!!!

The staff was very professional, the tickets were delivered on time and recommend everyone to buy tickets on this platform.
The Champions League is a spectacular experience

January 28, 2026
Unprompted review
Sport Tickets Office logo

Reply from Sport Tickets Office

Armando,

Many thanks for your feedback, looking forward seeing you again soon.


Best wishes,

Customer Service team
SportTicketsOffice.com

Rated 5 out of 5 stars

Efficient, prompt, reliable

Purchasing tickets from trustpilot was extremely convenient, efficient and reliable.

January 5, 2026
Unprompted review
Sport Tickets Office logo

Reply from Sport Tickets Office

Paul,

Many thanks for your feedback, looking forward seeing you again soon.


Best wishes,

Customer Service team
SportTicketsOffice.com

Rated 5 out of 5 stars

Great service

Great service! Got our tickets on time and answer by mail was fast
Thank you

January 4, 2026
Unprompted review
Sport Tickets Office logo

Reply from Sport Tickets Office

Christina,

Many thanks for your feedback, looking forward seeing you again soon.


Best wishes,

Customer Service team
SportTicketsOffice.com

Rated 5 out of 5 stars

I received the tickets in good time

I booked and paid for 2 tickets for the Tottenham v Sunderland match in August.

I read reviews on here after I had booked them, and if Im honest, I would not have done so because of all the negative reviews.

I sent a reminder email a week before and at the time I highlighted my concerns. I received a reply reassuring me I would receive the tickets.

When it got to the day before I sent another reminder email, and had a very quick reply providing me with reassurance I would receive the tickets.

15 minutes later the tickets had arrived in my inbox.

The seats were fine behind the goal and by this time we didnt really care where we were sat.

All in all a very good experience, and I hope to continue to receive the tickets in good time from this seller.

January 4, 2026
Unprompted review
Sport Tickets Office logo

Reply from Sport Tickets Office

Lawrence,

Many thanks for your feedback, looking forward seeing you again soon.


Best wishes,

Customer Service team
SportTicketsOffice.com

Rated 1 out of 5 stars

Everton Southampton Tickets

They haven’t supplied the tickets and haven’t returned the money. Dispute chasing them for a reply why they did provide us with tickets as they were still advertising them for sale on the same day of the game they haven’t returned the money. Nearly a year later and they haven’t sent the money back.
Terrible company to deal with dont touch them with a barge pole. I wouldn’t have give them any stars.

May 18, 2025
Unprompted review
Sport Tickets Office logo

Reply from Sport Tickets Office

Hello Adrian,

We are very sorry to hear you have encountered such issue, could you please confirm your order number and we will check the booking belongs to our company?

SportTicketsOffice.com Sales Team

Rated 5 out of 5 stars

I’ve used the Sport Tickets Office…

I’ve used the Sport Tickets Office twice now, and both times my tickets were delivered safely before the match. Prices are fair, and I liked that they kept me updated on delivery. I’ll definitely use them again.

November 21, 2025
Unprompted review
Sport Tickets Office logo

Reply from Sport Tickets Office

Erica,

Many thanks for your feedback, looking forward seeing you again soon.


Best wishes,

Customer Service team
SportTicketsOffice.com

Rated 1 out of 5 stars

I would give 0 stars if not a negative…

I would give 0 stars if not a negative if I could. Do not buy from this company ever, do not trust them with your money.
I bought F1 tickets in April for Monza in September and they failed to provide them, even though they guarantee no later than one day before. Numerous emails stated one day before at the latest, so we gave up with no email from them, and then suddenly with 55 minutes to go they emailed with tickets and of course we hadn't travelled there as they had stopped replying to me over 24 hours before. They clearly picked these up last minute, literally as they emailed them and then claimed the money and refused to refund or even talk to me when I explained that was not as stated in emails and of course we hadn't gone to stand outside the track just in case, as they had failed to communicate anything. Appalling, do not buy from them

September 7, 2025
Unprompted review
Sport Tickets Office logo

Reply from Sport Tickets Office

Hello Tracy,

We are very sorry to hear you have encountered such issue, could you please confirm your order number and we will check if it booking belongs to our company?

SportTicketsOffice.com Sales Team

Rated 5 out of 5 stars

Had a query but answered straight away…

Had a query but answered straight away tickets arrived on time

November 8, 2025
Unprompted review
Sport Tickets Office logo

Reply from Sport Tickets Office

Hello Stephen,

Many thanks for your feedback, looking forward seeing you again soon.


Best wishes,

Customer Service team
SportTicketsOffice.com

Rated 5 out of 5 stars

buying tickets is really easy and they…

buying tickets is really easy and they arrive on time for the match

November 8, 2025
Unprompted review
Sport Tickets Office logo

Reply from Sport Tickets Office

Hello Gianni,

Many thanks for your feedback, looking forward seeing you again soon.


Best wishes,

Customer Service team
SportTicketsOffice.com

Rated 5 out of 5 stars

Superb Experience!

I've used STO on a number of occasions to source tickets for Premier League games and all I can say is they're superb! Easy to deal with, great communication and decent seats. I'd recommend STO to everyone.

November 1, 2025
Unprompted review
Sport Tickets Office logo

Reply from Sport Tickets Office

Hello Joe,

Many thanks for your feedback, looking forward seeing you again soon.


Best wishes,

Customer Service team
SportTicketsOffice.com

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