SpotOn Reviews 599

I'm simply trying to contact the billing team as we have not received our most recent batch. I called at 8:52 am and spoke with a rep, Jose, for about 2 minutes before he hung up on me. I called back and the automated voice said "expected wait time less than 3 minutes". The phone rang and rang for about 4 minutes before it suddenly dropped. It did this multiple times. I have called 4 times and waited on hold for it to drop every time after 4 minutes. The last time I called, it said the expected wait time was 3-5 minutes and asked if I wanted a call back at this same number. I said yes. That was 35 minutes ago now and I still haven't received a callback. They owe us money and I made that clear to Jose and after making that clear, I have been ignored. This is very unprofessional. I would like to resolve our billing issue and then never do business with SpotOn again.

Follow up #1: I just sent this in an email to their feedback email provided on the website and received an error message as if that email doesn't even exist. Their phone line says they offer live chat on their website, they don't. Their website says they offer an email for feedback, they don't. This is absolutely ridiculous.

Follow up #2: Had high hopes with the texting line that they apparently offer: 415-326-2002
Norma Herrera from Restaurant Management answered and told me they were having issues with their phone lines and told me she can redirect me to the Statements and Billing Department. I said "yes please" and received no response after. At this point I'm ready to tell my customer to dispute the charge with their bank so she can get her money back since we can't seem to get it as the business that provided the service she paid for. Absolutely horrendous experience.

A special thank you to Jeff G. He has been very helpful and answering all questions and very responsive. His knowledge and suggestions have help to set up our business for success.

Michael Lattek is our rep and he is absoluting amazing. Very helpful and on top of getting our issues dealt with immediently.

Working with my new account rep Chris jones is amazing - his follow through, attention to detail and pro active , continuous customer service to ensure things are moving forward are refreshing . It’s been a short time that I have interacted with Chris but I feel a renewed sense of value as a customer with his customer service . I have heard more from Chris in th past month than anyone in years . This comment should not take away from his skill or accomplishments - he is doing a fantastic job and it’s appreciated. Keep it up - so very nice to see customer service return to a proper standard . Thank you

Jennifer Wickholm responded lightning fast, kept her service promise and put me in touch with the right person to handle my issue! Thanks for your diligence and your attention to what I needed Jennifer!

Chris Jones is the best!

Jennifer was extremely helpful and knowledgeable. She took the time to answer all my questions patiently and clearly . Jennifer also connected me with with two other departments in a 3 way call , and stayed patiently along the 2 calls until my questions were answered. I really appreciate the great support and would definitely recommend her.

Krystle Simms is amazing professional, personable, and incredibly reliable. She takes ownership of every issue and handles it with care and urgency. Always responsive and genuinely invested in our success. A huge asset and a pleasure to work with.

Alaina came through once again. I reached out to her with some concerns we had and she very quickly responded. Set up a zoom meeting and we came up with a plan. She has always been just so helpful. And as a high maintenance person she never seems to get frustrated with me. I know I can be a lot

We recently switched to the SpotOn POS system in our restaurant, and the experience has far exceeded our expectations. The features offered are truly impressive and provide a significant upgrade from our previous system. SpotOn has introduced us to new capabilities that we never had before, especially regarding their loyalty program
Before SpotOn, we had never implemented a loyalty program for our customers. As we prepare to launch this exciting new feature, we want to highlight how easy SpotOn has made the process for us. Their system is intuitive, and the support we received made it possible for us to take this important step for our business.
One of the most impressive aspects of our experience has been the customer service. Ivan Monroy was especially helpful and patient with us as we learned about the loyalty program. We had no prior knowledge of how such programs worked, but Ivan guided us every step of the way, ensuring that we understood everything thoroughly.
We are very happy with both the SpotOn system and the outstanding customer service we've received. The transition has been smooth, and we feel confident moving forward with the new features, especially the loyalty program. SpotOn has truly made a positive impact on our business, and we highly recommend them to others in the restaurant industry.
Tatos Mexican Grill and Cantina

Krystle Simms is Amazing! That's my girl! She's professional but personable. She really makes my team feel like she is our own personal spot on saavant! Any issues we have, she takes on personally and treats it as though it is her issue. She is always there when we need her and such a great big help.

We switched to SpotOn for our restaurant and we are happy with the POS system. Michael L. has been awesome to work with.

Chris Jones & Johnathan Smith took the time to do a zoom to visually see what problems we have with the system. It was easier to understand and see issue as it has been hard to explain on other service calls. Also will get a Tech out to service issues I cannot resolve myself, is so appreciated! Chris Jones has kept in contact to make sure task are getting done. I appreciate his attention to detail.

Michael was amazing during the set up process! I was hesitant at first and did not want to spend the money each month…..but once everything was up and running, best investment I’ve made in a while! No mistakes, no issues, and so easy to use! One stop shop for all changes and prices, etc! Could not be happier!

I recently switched to SpotOn for my restaurant’s POS system, and I couldn’t be happier with the decision. The platform is intuitive, powerful, and handles everything from payments and online ordering to loyalty programs and reporting seamlessly.
What truly stands out is the outstanding support—especially from Joe, my dedicated representative. He’s been incredibly responsive, knowledgeable, and patient, guiding me through setup, customizations, and any questions that came up. Whether it’s a quick fix or deeper optimizations, Joe and the team are always available 24/7 with real human help, no endless bots or hold times.
SpotOn feels like a true partner invested in my success, not just another vendor. Highly recommend for any business looking for reliable tech backed by exceptional people! 5 stars.

I made my switch to SpotOn in October…Best decision I ever made…Great Customer service, great system…Natala DiNoto all I can say is WOW such an amazing person…She is what makes Spot On better then anyone out there…From day one she has helped with everything, and always went above and beyond…Thank you so much SpotOn for having such a great team and great System…

It was extremely satisfying speaking with Jasmine, a true professional that understand the financial complexity and price structure. She is pleasant, polite. positive and commands depth in knowledge. She has my highest recommendation.
Ralph J. Garcia Managing Director SVP
Management Resources LLC since 1978

Chris Jones is always a HUGE help with any problems that may happen with our SpotOn POS big shout out to Chris and all of his help along the way and future problems that may occur. Amazing to work with great communication. 10 Stars!!!!

Ivan is always on top of everything I need. Very easy to work with knows his product very , very well. His support is always appreciated.
Rocky

Spoton’s POS system is easy to use, backed by outstanding customer service by Ivan Monroy, and features an effective Email Marketing that encourages repeat guests. With tools like detailed reporting, online ordering, and live menu management, it provides a well-rounded and efficient platform for today’s restaurant operations.