SpotOn Reviews 599

SpotOn stole $6,662 from our small business through ACH, admits it was for goods we never received, yet refuses to refund. Shady company!

UPDATE TO REPLY: Nope. The charges went outside the valid scope of the agreements by $6,662. For example, we were charged for a station we didn't receive (already had it) and two merakis (only need one, already had it). Those were admitted to in writing. And then one of the agreements was void because it had been 3.5 years since activation (not under a year). Scammers!

Before godaddy took them over they were okay and competitie. Since the take over their charges went up by 20% and their customer service when it comes to charge backs are poor very poor! They demand paperwork and then more paperwork till the time to respond expires and tell you to kick dirt! We changed to another much cheaper company with much better customer service

I selected SpotOn over Toast because their price was better. I opened my restaurant on June 17th, 2024 and have been using SpotOn as my POS system. Since then, I have lost over $8,000 and hundreds of customers. During our Grand opening weekend, we lost over $300.00 in cyber space using the QR code on the receipt to pay. Spoton did nothing to help us try to solve where the money went. The second one was they had a company wide outage and we had to shut down our restaurant for the day. Spoton never told us why this happened. Next thing was our credit card terminal went down for over three days and spoton never sent us a replacement. I had to call and threaten cancellation if they didn’t overnight us a new terminal. The last straw was our credit card terminal again, it has been down for four days and spoton has done nothing. This company does NOT care about you or your business, customer service is horrible, sales representative is unresponsive, and if u have issues…ur on ur own! I am in the process of canceling and going with Toast, they may be more expensive but definitely worth it! I have had so many issues in the last two and a half months and lost so much money and not to mention the customers who won’t be back. If your considering SpotOn as a POS system, do yourself a favor and go with a different company.

Spot On is definitely not the easiest POS system. Fortunately, whenever we have difficulties, Ivan Monroe is always prompt in returning our calls to help resolve our issues.

The service as far as deposits in bank accounts show up on time but are always shorted in the amount deposited. ( customer pays the fees) I called a few times to get it back but it never stops ! I am too busy to baby sit so i stopped calling

This company promised the world switching to them from Toast POS and if it would have worked out it would have been great for all but from the start they over promised and under delivered. Their lack of organization and misinformation cost my company thousands of dollars and now they want more because I ended up having to switch back after they withheld my deposits for a week because they sent me the wrong document to change a bank account the system also crashed on a busy Sunday shift and that’s when I learned that if they crash there is no offline mode or backup, their system becomes a brick for all. Countless embarrassing situations with multiple credit cards not going through for large parties. A KDS system that lost in excess of 30 tickets at a time that sank our restaurant 3 weeks in a row on our busiest shifts. Costing me thousands in comps and lost customers. Tickets that would not appear or print only hours later that would show up and print that would then be made and not needed…wasting even more money. I was then told they made the decision when I left to not hold me accountable for breaking the contract (which I shouldn’t bc they never delivered the system I was promised and proof of that is the fact that they said they weren’t charging me for it until it was 100%) and that I would just send back the equipment and we would call it a day. Well someone then decided that I will pay and that the fact I personally spent countless hours on calls (50 different calls in the 2 months) and emails does not matter. My time or business was not worth anything to this company and they are making it personal and now I have to get my lawyers involved. STEER CLEAR of Spoton. Nothing they say is worth the frustration they will cause. Yes, someone answers the phone, yes you can get someone high up but that’s where it stops. It takes them forever to figure out their own problems and will blame your network etc…funny thing is once I switched from Spoton to a different system and have been using it for a month….I have not had to make a single call for any issues. Lastly, when I cancelled Spoton they closed my account before they settled my final batch….it took 20 days to get paid for that all while they were sending me a final bill. I also had to spend 4 hours calling and doing research to get them to pay me for it because they couldn’t figure it out.

Our experience with SpotOn has been incredibly disappointing. Despite countless hours spent on Zoom meetings and menu revisions, we found ourselves completely unprepared for our reopening. When our installer arrived, everything seemed to be on track, and he did his job perfectly. However, as soon as training began, it became evident that the menu had not been updated as promised.

Less than 24 hours before our scheduled reopening, we found ourselves with no menu, no third-party integration, and no follow-up from SpotOn to explain what was or would be happening. Their lack of communication and failure to meet commitments left us scrambling at the last minute, jeopardizing our entire operation. We expected better and are deeply disappointed with the service we received.

I’m wondering who will be compensating us for a lost night of revenue after countless promises of being ready (end of May everything was started with promises we would have NO ISSUES to go live August 15th. So apparently June 1st-August 15th isn’t enough time to build a menu consisting of less than 20 beers & a food menu.

If not for the help of Taylor & Matt I would already be disputing my charges and finding a new system.

Your app doesn't work when you updated it! You were going to overnight a new terminal. I still haven't received it. It's been 3 days now. I've lost over $200 because my customers couldn't tap. You charged me my monthly fee knowing full well that the app didn't work and my card reader was obsolete. You didn't even bother to inform me. I've been with you for 4 years. This is horrible customer service!

When we call customer service, they take 30 minutes to find your location and then waste your time with technicians that aren't equipped to help you before transferring you and then you have to explain everything again and go through more of the same troubleshooting. On multiple occasions you are left with no solution until a later date. On one occasion we called to have the touch screen be scrollable and the technician downloaded a program, and it caused the hard drive to malfunction which caused the POS system to quit working. Then they charged us $1800 for a new device and had to pay more for expedited shipping.

Looking at the previous reviews there’s nothing newer than 2021. I would have given them a more positive review 3 years ago but not now. The support has gotten terrible, they raised prices and have hidden fees. You will only talk to someone in the USA if you tell them you’re ending your service. Then they will offer you a reduced rate!

They disabled the ability to have an online store. other companies have api / plugins with Shopify. SpotOn does not.

to navigate they system, they have 4 different websites with 4 different passwords you have to manually change. you can't navigate from one site to another without logging in on another site.

very clunky

they had to do an update on a busy Sunday at brunch that took over 30 minutes and then it still didn't work and we had to manually establish a connection with each terminal

I've had my hiccups with SpotOn but I must say their support has been amazing. Kash Faily, my salesman, checks in all the time to see how things are going and has been so helpful with our POS transition. He's always there when I need him and he doesn't stop until a problem is fixed. I now consider him a friend. Ivan Monroy has been an incredible help with our web support and menu editing. When I email him, I get an almost immediate response and solution. Nick Deninno has been a big help with the system, as well.
It's been a pleasure dealing with this company. Customer service and care is wonderful.

Spot On is in Beta Testing Mode. This POS should not be in use at any business. They are using consumers as guinea pigs. Enterprise is non exsistent, Online Ordering is a nightmare, updating items, loyalty all trash. Need a spreadsheet to balance sales and credit cards. Takes 3 days to get credit card deposits. My local support is great, spoton the product is terrible. We moved from Toast to get better support, we did, we also got a terrible POS system.

Ivan was able to solve our issue quickly and efficiently while also educating me on how to use other features of our new POS. Very appreciative of the help he has provided.

Morgen is amazing and very helpful she always reaches out to me if she don’t see I joined the chat yet . She problem solves all my issues with the kindness demeanor she is a saint . 10 out of 10

Crystal Namphy is literally one of the BEST spot on employees. If I ever have issues, she is ALWAYS there to help. She has answered so many questions and has taught me a lot. Thank you Crystal for being the best.

I have been with spot on for almost 6 years now. Their sales rep came in. I signed up and I gave him a check to an account. We didn’t want to use, he told me to sign up anyways and when we open our business account we could switch the checks. We switched the checks ,he came in and put the correct account number down and then decided to leave our other account open so for the last five years, we’ve been getting charged $58 a month on an account we never use or ever use and never check. I’ve been promised by several people we’re going to get our money back. Then I was told they gonna waive my fees indefinitely . Then I was told that the account had been closed and I will not get charged again. Got my statement—-, today I was charged again. They owe me thousands of dollars and I’ve been lied to so many times I can’t even count. I will be contacting the Better Business Bureau,, the federal commission and I also know a lot of realtors who also know many other businesses. I will make sure every business knows how they cheated me out of my money and refused to pay me. I was going to get free equipment and fees were gonna be paid indefinitely they said!. I then asked Isabella to put that in an email and send it to me and she goes ‘well this is just between me and you. I’ll make sure those fees never hit your account and if they do, you feel free to call me and I’ll make sure they’re removed. Bull! It all seems fishy too me ! it seems like according to these reviews everyone’s having the same type problem and they don’t want to resolve anything because they’re crooks . They have messed with the wrong person. I am going to make this so right that they have no idea what’s about to hit . It seems to me like there could be a class action suit here with the way they are keeping clients money and charging their accounts . At the very least, some sort of investigation. I own a property management company in the state hold us a certain standards and laws we have to follow. I believe there’s some laws being broken here. They are willingly stealing money out of my account and I can’t get the bank to stop it without closing my account and I’ve got other things coming out of there now. , I am gonna do everything I can to make sure no one else around this status of South Carolina sign up, I’ve given them 24 hours to contact me and resolve this. If not, I’m not holding back. I have called three times and emailed Isabella since yesterday and have yet to hear from her. I was told by other employees she would be in shortly or she hadn’t got to work yet and then they created another case number. They do nothing but give you the runaround and I guess they haven’t ran into the right person yet who’s not gonna put up with this. I run a legitimate business and I DO NOT treat people run like these people do . I have ran Millions of dollars through spot on and I am not gonna be treated this way

Everyone should heed the reviews from others, especially retail businesses, that Spot On is useless in the retail environment. They make promises that they cannot deliver on and only make half assed attempts to resolve the issue, really only after they have seen a negative review on line. We have been in process of getting a refund for our equipment, which was promised to us, but every incremmental payment has only happened through our ongoing efffors to reach out to Spot On. The "team" responsibe for returns and refunds do not have a direct dial number and cannot be reached. I wonder why that is? I have gotten some responses via messenger, but all I have gotten from the last few attempts is that they are sorry and are following up with the mysterious returns/refunds team that does nothing other than prevent returns/refunds. We are still owed half of our purchase of unused equipment

Germain Huval is awesome professional fast and helpful is the best

There Retail POS is a pos, square has twice as many features, they seem to specialize in restaraunts but not retail stores, pos is basically worthless and outdated compared to square and clover. Promised personal agent to work with, but all phone calls and emails ignored.