Spring Financial  Reviews 20,951

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 2,953 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the staff's patience, professionalism, and kindness, noting their helpfulness and understanding in various situations. The customer service is consistently praised for being friendly, informative, and efficient, with many appreciating the detailed explanations provided. People found the overall service to be quick, reliable, and trustworthy, making the process easy and stress-free, even for those with financial worries or bad credit. However, some customers also noted issues with payments, mentioning deductions from their accounts without clear understanding or concerns about loans. A few other people also felt that customer service was sometimes difficult to reach, relying on automated responses, or that representatives did not respect their time.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently praising their professionalism, helpfulness, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that agents are often helpful,... See more

Service

Clients share positive opinions on service, with many reviewers praising the great service, professional and... See more

User experience

Customers consistently note positive experiences with user experience, highlighting that the process was very... See more

Payment

Users describe ambiguous interactions with payment, with some expressing frustration over unexpected... See more

Reviews shaping this summary

Rated 5 out of 5 stars

You are amazing! You helped ease my financial worries exactly when I needed support the most. The process was quick, and I received the loan much faster than expected. I truly appreciate the patience,... See more

Company replied

Rated 5 out of 5 stars

Spring Financial is a great option if you're dealing with financial challenges, even if your credit score isn’t perfect. They focus on helping you find the best possible approval options and treat yo... See more

Company replied

Rated 5 out of 5 stars

From the start they were helpful, answered all my questions, patient and understanding. Able to help me out with what was needed and explained everything without confusion, will work with them in the... See more

Company replied


Company details

  1. #9 of 21 best companies in Non-Bank Financial Service
  2. #14 of 19 best companies in Financial Consultant
  3. #9 of 15 best companies in Financial Institution
  4. #9 of 17 best companies in Loan Agency
  5. #2 of 2 best companies in Mortgage Lender

About Spring Financial

Written by the company

Spring Financial brings a new season of fair financial growth to all Canadians.

With millions of Canadians locked out of the financial system and stuck in a payday cycle of high-interest debt without any opportunity to improve their situation, Spring Financial has democratized access to better credit with smart-and-simple money solutions. All of our financial services and products are available online from anywhere, so you can get the financing you need in a few clicks.

Launched in 2014, Spring has helped over one million applicants and is the only provider in Canada that lets anyone build credit and save money with guaranteed success!

The Foundation, our signature savings and credit-building product, puts your financial progress on autopilot. We believe that all Canadians should have better opportunities to attain good credit and access fair financial products. That’s why we approve 100% of applicants for The Foundation, regardless of credit history, current debts, or income. With The Foundation, not only do we help you build credit, we help you automatically save money.

After twelve months of timely payments with The Foundation, any customer is guaranteed to get approved for our Evergreen Loan, which is an up-front cash loan at 18.99% annual interest.

Our convenient online platform makes getting a personal loan simple and straightforward, whether you want to make a specific purchase or consolidate your existing debt. Our application process includes fast approvals, tailored products to suit your specific financial needs, and loan amounts deposited to your bank account in as little as 24 hours.

Spring also works with many happy homeowners by making it easy to refinance, renew, or consolidate debt — all 100% online and from the comfort of your own home!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

21K reviews

5-star
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1-star

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Rated 4 out of 5 stars

All of your Staffers that I interacted…

All of your Staffers that I interacted with were all very decent and Courteous.

April 21, 2026
Spring Financial  logo

Reply from Spring Financial

We appreciate you taking the time to share your experience! We're glad to know our staff was courteous and decent.

Rated 1 out of 5 stars

Applied online a week ago and still…

Applied online a week ago and still awaiting to speak to someone about a loan. Yes, I did miss a couple calls and then enquired on their chat line , who stated someone would call you back soon...they never did for 2 days?. I did this twice. I then called their direct phone # and was told that someone would get back to me...still waiting?.
I guess their not interested in someone with a perfect credit rating.

April 20, 2026
Unprompted review
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Reply from Spring Financial

Hi! Sorry to hear your experience was anything less than positive. We searched your name in our database and we were unable to find you. We'd like the opportunity to address your concerns and try to find a solution for you. Please send contact info to customersuccess@springfinancial.ca - thank you!

Rated 5 out of 5 stars

Reliability

Reliability. Protection of personal information. Online possibility without wasting time on a physical visit to the bank. Support and explanation of all details of transactions.

April 20, 2026
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Reply from Spring Financial

We're happy to hear that you value our reliability and protection of your data. It's great you appreciate the convenience of online banking and our transaction support. Thank you!

Rated 4 out of 5 stars

All my concerns were answered

All my concerns were answered

April 20, 2026
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Reply from Spring Financial

We're happy to hear that all your concerns were answered. Thank you for your feedback; we appreciate it.

Rated 4 out of 5 stars

Honestly can't a answer as of yet as I…

Honestly can't a answer as of yet as I waiting to see if approved
The introduction was fast and efficient

April 20, 2026
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Reply from Spring Financial

We appreciate your feedback and are glad the introduction was efficient. We hope your approval goes smoothly and look forward to your updates.

Rated 5 out of 5 stars

Great people in the team!

The agents I talk to were very accommodating and very nice to talk to.
The application processes were smooth. And i was connected quickly like they're just waiting for me. I was approved hassle-free. Thank you to the whole team!

April 18, 2026
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Reply from Spring Financial

Thanks for sharing your experience — we’re thrilled you’re happy!

Rated 5 out of 5 stars

Where's my money

Where's my money

April 18, 2026
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Reply from Spring Financial

We really appreciate your 5-star review! Please reach us directly at customersuccess@springfinancial.ca if you have any questions.

Rated 4 out of 5 stars

Process went as smoothly as expected

Process went as smoothly as expected; tho having 3-4 differing agents can knock trust a bit with all the calls

But the provess was Great, Ellen and Angel were nice

April 17, 2026
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Reply from Spring Financial

Thanks for your feedback! We’re glad you had a good experience.

Rated 5 out of 5 stars

Very nice thank youu

Very nice thank youu

April 16, 2026
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Reply from Spring Financial

We appreciate your kind words and are so glad you are pleased with everything. Thank you for your feedback!

Rated 1 out of 5 stars

They pressured me into getting the…

They pressured me into getting the product and when challenged on the math for saving on interest, they got aggressive and started throwing insults, paying off credit is not end of the world and you don’t need humiliate someone applying, I can and will pay of them asap without any more assistance but I was trying make my life simpler and not complicated.

April 16, 2026
Unprompted review
Spring Financial  logo

Reply from Spring Financial

Hi! Sorry to hear your experience was anything less than positive. We searched your name in our database and we were unable to find you. We'd like the opportunity to address your concerns and try to find a solution for you. Please send contact info to customersuccess@springfinancial.ca - thank you!

Rated 5 out of 5 stars

Easy to use

Easy to use. Smooth experience

April 15, 2026
Spring Financial  logo

Reply from Spring Financial

We're glad you found it easy to use and had a smooth experience! Thanks for your feedback.

Rated 4 out of 5 stars

New beginnings

Hi i am just starting out and hoping to have a good experience rebuilding my credit thank you for this opportunity 👍shelley

April 15, 2026
Spring Financial  logo

Reply from Spring Financial

We appreciate you sharing your experience. We're happy to hear that you're starting out and hope to rebuild your credit with us. Thank you for this positive feedback!

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Professional, clear, and concise explanations.

April 15, 2026
Spring Financial  logo

Reply from Spring Financial

We appreciate your feedback and are so glad our professional explanations helped you. Thank you!

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