Spring Financial  Reviews 20,951

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 2,953 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the staff's patience, professionalism, and kindness, noting their helpfulness and understanding in various situations. The customer service is consistently praised for being friendly, informative, and efficient, with many appreciating the detailed explanations provided. People found the overall service to be quick, reliable, and trustworthy, making the process easy and stress-free, even for those with financial worries or bad credit. However, some customers also noted issues with payments, mentioning deductions from their accounts without clear understanding or concerns about loans. A few other people also felt that customer service was sometimes difficult to reach, relying on automated responses, or that representatives did not respect their time.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently praising their professionalism, helpfulness, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that agents are often helpful,... See more

Service

Clients share positive opinions on service, with many reviewers praising the great service, professional and... See more

User experience

Customers consistently note positive experiences with user experience, highlighting that the process was very... See more

Payment

Users describe ambiguous interactions with payment, with some expressing frustration over unexpected... See more

Reviews shaping this summary

Rated 5 out of 5 stars

You are amazing! You helped ease my financial worries exactly when I needed support the most. The process was quick, and I received the loan much faster than expected. I truly appreciate the patience,... See more

Company replied

Rated 5 out of 5 stars

Spring Financial is a great option if you're dealing with financial challenges, even if your credit score isn’t perfect. They focus on helping you find the best possible approval options and treat yo... See more

Company replied

Rated 5 out of 5 stars

From the start they were helpful, answered all my questions, patient and understanding. Able to help me out with what was needed and explained everything without confusion, will work with them in the... See more

Company replied


Company details

  1. #9 of 21 best companies in Non-Bank Financial Service
  2. #14 of 19 best companies in Financial Consultant
  3. #9 of 15 best companies in Financial Institution
  4. #9 of 17 best companies in Loan Agency
  5. #2 of 2 best companies in Mortgage Lender

About Spring Financial

Written by the company

Spring Financial brings a new season of fair financial growth to all Canadians.

With millions of Canadians locked out of the financial system and stuck in a payday cycle of high-interest debt without any opportunity to improve their situation, Spring Financial has democratized access to better credit with smart-and-simple money solutions. All of our financial services and products are available online from anywhere, so you can get the financing you need in a few clicks.

Launched in 2014, Spring has helped over one million applicants and is the only provider in Canada that lets anyone build credit and save money with guaranteed success!

The Foundation, our signature savings and credit-building product, puts your financial progress on autopilot. We believe that all Canadians should have better opportunities to attain good credit and access fair financial products. That’s why we approve 100% of applicants for The Foundation, regardless of credit history, current debts, or income. With The Foundation, not only do we help you build credit, we help you automatically save money.

After twelve months of timely payments with The Foundation, any customer is guaranteed to get approved for our Evergreen Loan, which is an up-front cash loan at 18.99% annual interest.

Our convenient online platform makes getting a personal loan simple and straightforward, whether you want to make a specific purchase or consolidate your existing debt. Our application process includes fast approvals, tailored products to suit your specific financial needs, and loan amounts deposited to your bank account in as little as 24 hours.

Spring also works with many happy homeowners by making it easy to refinance, renew, or consolidate debt — all 100% online and from the comfort of your own home!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

21K reviews

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Rated 5 out of 5 stars

Great service

Great service

May 9, 2026
Spring Financial  logo

Reply from Spring Financial

So glad you had a great experience — thank you!

Rated 5 out of 5 stars

**Title:** Great service and very fast approval

**Review:**
I recently spoke with an advisor from Spring Financial and I was very happy with the service. The advisor was very easy to talk to, explained everything clearly, and was very nice and respectful. The customer service team was also helpful, and my application was approved quickly. Overall I felt the process was smooth and I would recommend Spring Financial to others.

May 8, 2026
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Reply from Spring Financial

Thanks for sharing your experience — we’re thrilled you’re happy!

Rated 5 out of 5 stars

It was so fast and easy

It was so fast and easy. Daniel, Dylan and Christian were exceptionally informative and helpful.

May 8, 2026
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Reply from Spring Financial

Awesome to hear — thanks for the 5 stars!

Rated 4 out of 5 stars

Handled Quickly

It was handled efficiently.

May 7, 2026
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Reply from Spring Financial

We appreciate your feedback and are glad it was efficient.

Rated 4 out of 5 stars

It was fast

It was fast. Easy to process. While they tried to upset more. Did not push once a number was identified.

May 5, 2026
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Reply from Spring Financial

We appreciate your feedback and are glad the process was fast and easy. We'll review how options are presented to ensure a better experience.

Rated 4 out of 5 stars

Good but idk what is going on

Good but idk what is going on

May 5, 2026
Spring Financial  logo

Reply from Spring Financial

We're glad you had a good experience. We'll look into any confusion and work to improve clarity for everyone.

Rated 5 out of 5 stars

Perfect way to help

Perfect way to help

May 5, 2026
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Reply from Spring Financial

We're so glad our help was beneficial! Thanks for your feedback; it means a lot to us and our team.

Rated 5 out of 5 stars

Very informative

Very informative, made sure they went over all aspects of the loan

May 6, 2026
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Reply from Spring Financial

We're glad you found the loan information helpful and comprehensive. Thank you for your positive feedback; we appreciate it.

Rated 1 out of 5 stars

No respect for my time representatives…

No respect for my time representatives seemed to not care about how long they kept me on the phone for always trying to get me to stay on to talk to more people. Even after i spent 45 minutes signing documents listening to agreements the rep wanted to transfer for me to ANOTHER person at the end of the call, excuse me I have a job too.

May 6, 2026
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Reply from Spring Financial

Hi Aladdin. Thanks for speaking with us on May 7 . We appreciate the feedback and glad we were able to discuss the matter above. If you have any further concerns, please feel free to start a chat with us on our website at www.springfinancial.ca

Rated 5 out of 5 stars

Real Options, Real Support—No Matter Your Credit Score

Spring Financial is a great option if you're dealing with financial challenges, even if your credit score isn’t perfect. They focus on helping you find the best possible approval options and treat you with respect throughout the process. Unlike some companies that may deny you immediately based on your credit, Spring Financial takes a more understanding approach. Their service is not only fast and friendly, but also reliable and trustworthy.

May 4, 2026
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Reply from Spring Financial

We're happy to hear that our team was able to provide you with a fast, friendly, and reliable experience. We appreciate you highlighting our understanding approach to financial challenges. Thank you for your positive feedback!

Rated 5 out of 5 stars

They are excellent for helping…

They are excellent for helping customers with options when you have not been able to get money, they lead you to other suggestions for helping me.

May 6, 2026
Spring Financial  logo

Reply from Spring Financial

We're happy to hear that our team provided helpful suggestions when you encountered financial challenges. Thank you for sharing your positive experience with us.

Rated 5 out of 5 stars

Thank you

Thank you for your service its very nice

May 5, 2026
Spring Financial  logo

Reply from Spring Financial

We appreciate you taking the time to share your positive experience with our service; we are so glad you enjoyed it!

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