Spring Garden and Home Ltd Reviews 

256
TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

They were exceptionally helpful in getting the right measurements for the mesh guards for my bird table. I was treated politely and with a great deal of patience until we had worked out what I needed.... See more

Rated 3 out of 5 stars

Ordered a bird table, took 4 weeks to arrive, just a box of bits, more of a DIY kit than expected. Two of the components had holes drilled incorrectly causing 30mm screw to go through leaving an expos... See more

Rated 5 out of 5 stars

The item was delivered in a very reasonable time, and was carefully and securely packed. I purchased the bird bath/drinker to replace my bird bath/drinker, which I believed had started leaking. In f... See more

Rated 5 out of 5 stars

Excellent service for a superb product. I bought the Riverside Hedgehog House first which is amazing. Keeps all predators out, even a badger. I then added a smaller one The Riverside Eco Hedgehog hou... See more

Company details

  1. Garden Center

Written by the company

Spring Garden and Home is a business set up to bring our customers a range of good quality wildlife products such as Bird Tables, Nest Boxes And Hedgehogs Houses. We have specifically chosen and well known brand such as Riverside Woodcraft to bring you. Our customers a premium quality product, The majority of our products can be personalised.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

256 reviews

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Hasn’t replied to negative reviews

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4.3

All reviews

(256)

2 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Lovely company

Lovely company. Ordered some dog treats and they came very quickly, much faster than expected! One of the items I ordered wasn't in stock but they offered me an alternative or a refund and that was absolutely fine for me (just a different flavour of the same treats) - and they contacted me very quickly about this. Will be using again :)

January 22, 2023
Unprompted review
Rated 5 out of 5 stars

Riverside Woodcraft Safe Haven bird table ... Beautiful product

The Riverside Woodcraft Safe Haven bird table is well constructed and does look absolutely beautiful. The inscription that we asked for on the metal plaque was very well done. It is going to make an amazing present for my Mum's 100th birthday next month.
Assembly of the stand was relatively straightforward. One of the components did split in the process but Spring Garden & Home very quickly posted me a replacement.
So I am extremely happy both with the product and with the service I have received.

January 16, 2023
Rated 5 out of 5 stars

Great for small birds

At last someone who makes bird tables for small birds, so fed up of squirrels, magpies, starlings and crows etc pinching their food. It looks beautiful and is sturdy. Thank you for lovely product.

January 9, 2023
Rated 5 out of 5 stars

Hedgehog houses

Ordered various hedgehog houses for our hedgehog rescue. All received well packaged and quickly. Very happy with all products.

January 19, 2023
Rated 5 out of 5 stars

Happy with my order.

This is the first time I've used this company. Delivery was one week from ordering. It was well packaged and it was delivered using DPD- always a plus point!

January 18, 2023
Rated 1 out of 5 stars

Totally Let Down and Poor Communication

Having ordered a swing bench off their website, I received confirmation that my order had been accepted. Although delivery was meant to be within a couple of days I appreciated that with new year etc it might be a little longer. I then received an email saying that they were struggling with their normal courier but would have a different one sorted. Then out of the blue I received an email saying my order was cancelled, no explanation. A phone call or email would have been good. Ended up ringing them to get an answer and was told couldn't get a courier so basically tough luck. When I asked about other couriers told they take too long to set up. No real apology. Worth considering if you are purchasing items from them.

January 16, 2023
Unprompted review
Spring Garden and Home Ltd logo

Reply from Spring Garden and Home Ltd

Hi Richard,

Thank you for taking the time to leave us a TrustPilot review alongside the Google review you left earlier today.

Please see below our reply to your Google review which also applies to this review:
"Hi Richard,

I'm sorry to hear that you are dissatisfied with the service we have provided. We did keep you regularly updated via email on the status of your order , but as a small business I was finding it difficult to deliver this item to you. I approached multiple pallet network companies and all wanted more money to ship the order than the product value and as a small business that is not something we could afford. Therefore I had to cancel the order and refund you your money.

Again, I'm very sorry that I wasn't able to fulfil your order.

Many thanks

Spring Garden and Home"

Rated 3 out of 5 stars

Took a while…

Due to bank holidays it took alot longer to arrive - 2 weeks. There wasnt any dispatch email like promised. But item was great snd packaged well.

December 26, 2022
Rated 5 out of 5 stars

Smart Garden Door Draught Excluder Bunnies

Extremely cute draught excluder which arrived today. Not only is it the cutest thing I've seen in a long time, I am very pleased that it's absolutely exactly the right size, it can be unzipped if it needed a wash, it is weighted and so it'll stay in place AND you can even move its ears which is all really amazing. It may only be a draught excluder but I think it's wonderful all round and I knew when I saw it I had to have one. Can't tell you how delighted I am. LOVE IT!
Did I mention how cute it is....
Well packaged, good price and quick delivery too.

January 11, 2023
Unprompted review
Rated 4 out of 5 stars

We were told in the email confirming…

We were told in the email confirming the order that we would be told when the product was dispatched but it just turn up luckily we were in to receive it. The product looks sturdy enough and finished off well.

January 11, 2023

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