Spuntino Reviews 11

Subject: Formal Complaint Regarding Unsatisfactory Seating Arrangements

Dear Spuntino Management,

I am writing to express my disappointment regarding the service I received during my recent visit to your restaurant.

After being seated, I noticed that the table next to me had a power outlet available, so I moved to that seat. Shortly afterward, a staff member approached me and explained that another group required a table for four, and asked me to change seats. I agreed without any issue.

However, soon after relocating, another staff member came over and told me that I needed to move again and pointed me to yet another area. What made this situation particularly frustrating was that I could clearly see many unoccupied tables throughout the restaurant. The repeated requests to change seats felt unnecessary and inconsiderate, especially when plenty of seating was available.

This experience made me feel quite uncomfortable and unwelcome. I believe better coordination among staff and more thoughtful handling of customers would greatly improve the dining experience.

I hope you will look into this matter and ensure that similar situations are avoided in the future.

Thank you for your attention.

Sincerely,
Simon
Visit date and time: 19/11/2025 around 1700
Restaurant: Hearthrow airport T3

Great hostess, Dorota. Food was good. Felt at home while we waited. Vladi took care of us!! He was fantastic. Definitely a great place to eat drink and wait for your flight!

Heathrow. Great all rounder for breakfast. Knowledgeable about gluten free choices including cross contamination. Friendly staff. Efficient service. Good food.

Hounslow airport we were greeted by a fabulous lady who gave lovely service and was super sweet. Her name was Dorota honestly the food wasn’t that great BUT she made it better by ensuring we were okay.

Dreadful attempt at food. Dried up fried chicken in a stale bun with cold fries, disgusting. Dried up meat balls in overcooked spaghetti like a badly done version of children's food from a can, sent back. Overpriced and overcooked, dreadful attempt at food at T3 Heathrow. Avoid!