I am using their services for very long time and I'm fully satisfied. The good thing is they are helpful and revert instantly and provide the best solution. They are also available on WhatsApp so... See more
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They are very slow in responding to emails and whatsapp messages , dont know what happened recently with them , they used to be really good in regarding support service
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The service is excellent. Whether I contact them via email or social media, the team responds incredibly fast and is always helpful. No long waits, no complicated processes—just straightforward and... See more
Company replied
Spusu is highly trustworthy, always offers reasonable tarifs that competitors are hardly ever able to offer. Customer service is prompt, friendly and always an extraordinary experience compared... See more
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Company details
Written by the company
spusu – einfach.menschlich.fair. Ist ein österreichischer Mobilfunkanbieter, der mit Transparenz, Fairness und hervorragendem Service überzeugt. Seit 2015 profitieren Kunden von einfachen und flexiblen Tarifen, ohne versteckte Kosten und ohne Mindestvertragsdauer. Im Fokus des Familienunternehmens liegt die Zufriedenheit der Kunden. Im spusu Service Team arbeiten ausschließlich echte Menschen, die persönlich und auf Augenhöhe mit den Kunden kommunizieren. Egal ob per Telefon, E-Mail oder WhatsApp, Anliegen werden rasch und unbürokratisch gelöst – ganz ohne Chatbots oder KI. Mit der spusu App behalten Kunden ihre Ausgaben außerdem stets im Blick und haben dank individueller Limits absolute Kontrolle über ihre monatlichen Kosten. Ein Wechsel zum vielfachen Testsieger ist ganz einfach und dauert keine fünf Minuten. Von der Kündigung des Altvertrags bis hin zur kostenlosen Rufnummernmitnahme unterstützt bei allen notwendigen Schritten das spusu Service Team. Mittlerweile bietet spusu auch in Italien, Großbritannien und der Schweiz Handytarife mit Premium-Qualität zu leistbaren Preisen an. Hol dir jetzt deinen legendären spusu Tarif!
Contact info
Austria
- spusu.at
4.5
Excellent
1K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 95% of negative reviews
Typically replies within 48 hours
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Loved it
Loved it, the App is Great, very clear to see,
I falsely thought they use a1 Netz but they use the drei Netz. Once I realised i canceled my contract and my Rufnummermitnahme via WhatsApp and it was done. Very easy and clean process. Would reccommend them and would stay if they used the a1 Netz. But where im moving the 3 coverage isnt Great
January 26, 2026
Unprompted review
Reply from spusu Österreich
Hi Christopher,
thank you for your feedback regarding your positive experience with our spusu customer service and our app😊. At spusu, we place great importance on designing our offers and customer service in line with our motto: "simple. fair. for you."
We are sorry to see you go. We would be delighted to welcome you back in the future.
Kind regards
Jennifer from spusu Service-Team
Always happy with spusu
Unlike other telecomunication companies spusu always has nice and quick customer service, which makes it nice and easy to deal with this company and motivating to buy from them. Signing up is just as easy as cancelling contracts. Prices are cheap and depending where i lived i usually had good signal and decent speed. In the far north (Waldviertel) i had a sim card for internet and the speed was just wonderful,better than it had been in Vienna. The only reason I left spusu was moving abroad.
January 13, 2026
Unprompted review
Reply from spusu Österreich
Hi Anna,
many thanks for your fantastic review of our customer service, for which we place great importance on making it "simple, human and fair".
We would be delighted to welcome you back as a spusu customer and wish you all the best in your new home.
Kind regards
Jennifer from spusu Service-Team
Great service!
January 8, 2026
Unprompted review
Reply from spusu Österreich
Thank you very much for your kind feedback 😊.
Kind regards
Jennifer from spusu Service-Team
First Class Support
I moved to Spusu after a non existent support system from Lyca. The transfer went smoothly with an eSim, but then I found out my Google Pixel 6 Pro is incompatible with Spusu network. Emails were answered very quickly, and a full refund / cancellation was implemented rapidly with no fuss. Should I change my phone later I will return to Spusu. A rare occurence to find such good support.
December 18, 2025
Unprompted review
Reply from spusu Österreich
Hello Barbara,
thank you for your amazing feedback about your experience with spusu😊. At spusu we design our offers and our customer service according to our motto “simple. human. fair.”. We are excited to welcome you back at spusu in the future!
We wish you a lovely rest of the festive days 🎄 and send kind regards
Jennifer from spusu service team
very good and quick customer service!
Customer Service by phone and chat (whatsapp) is excellent. Pricing is fair, especially with my location close to the border of switzerland I really enjoy the Spusu gruezi plan.
December 16, 2025
Unprompted review
Reply from spusu Österreich
Dear Werner,
thank you very much for your kind feedback 😊. We are happy to read that you really enjoy the spusu gruezi plan.
Our spusu customer service is personal, friendly and directly accessible - whether via WhatsApp, telephone or e-mail. And best of all: we never use chatbots to respond to your queries, but real, dedicated people 👌.
Kind regards
Jennifer from spusu Service-Team
Uncomplicated and direct support
Direct chat support. Friendly, uncomplicated, „non-corporation“ feel, and also the best rates!
December 12, 2025
Unprompted review
Reply from spusu Österreich
Dear Philip
Thank you very much for your kind feedback 😊. Our spusu customer service is personal, friendly and directly accessible – whether via WhatsApp, telephone or email. And best of all: we never use chatbots to respond to your queries, but real, dedicated people 👌.
Kind regards
Jennifer vom spusu Service-Team
Fantastic value and service.
Transfer of my old number seamless.
Amazing value, with European free calls as well, which is very useful as I regularly visit France.
Calls in USA cheap and data as well.
I am not someone who walks round with their phone in hand, so the data allowance is fine for me. 6 months with SPUSU.
Richard
December 2, 2025
Unprompted review
Reply from spusu Österreich
Dear Richard,
Thank you sincerely for your 5-⭐⭐⭐⭐⭐review😍.
At spusu, true to our motto "simple. human. fair.", we strive to ensure that processes like ordering and number porting are as seamless and hassle-free as possible.
We´re happy to hear that you are pleased with our services😊.
Kind regards
Tristan from spusu Service-Team
No option to upgrade/downgrade out of business hours, Excellent customer service and all…
Excellent customer service and all good, only reasons we left were:
1. They won't alert you when running out of data
2. If you run out of data out of hours, you're stuck which happened to us on a weekend, no option to upgrade/downgrade 27/7 via the app so had no option but to jump ship.
November 22, 2025
Unprompted review
Reply from spusu Österreich
Dear David,
thank you very much for ⭐⭐⭐⭐⭐ stars and your kind feedback on our legendary customer service😊. It's great to hear that you're thrilled.
Tip: If you've used up free units, you can use our spusu app to adjust your cost limit and use more date. If you have any questions, please feel free to contact our spusu service-team.
Kind regards
Jennifer from spusu Service-Team
Super customer service!
November 25, 2025
Unprompted review
Reply from spusu Österreich
Hi Michael,
We are sincerely grateful for your positive review and will continue to provide you with the highest standard of customer service.
Kind regards
Jennifer from spusu Service-Team
One of the worst network I been to in…
One of the worst network I been to in my life. Purchased eSIMon Saturday. Installed eSIM. It said activated but when I was making call it was saying not activated . Wasted 4 hours to keep restarting phone and doing troubleshooting. Had to wait until Monday to ring Customer service. They activated it but data is still not working. Very poor signals most of places. And even with full signals no internet.
November 24, 2025
Unprompted review
Reply from spusu Österreich
Hi Zia,
thank you for your feedback and honest words. We are sorry to hear that you are not satisfied with the network coverage.
We would like to change that and check if it is possibly related to a network setting (e.g. VoLTE). In case you do not have VoLTE activated, you will find the related information on our website: https://www.spusu.at/volte.
Feel free to contact our spusu service team! We would be happy to be of assistance and have the chance to change your mind about spusu.
Kind regards
Jennifer from spusu Service-Team
P.S.: We are available on Sundays via WhatsApp as well, from 09:00 to 17:30.
best and fastest support anytime
November 25, 2025
Unprompted review
Reply from spusu Österreich
Hi vivid girl,
thank you so much for your positive review! Should you need any further help in the future we would be more that happy assist you.
Kind regards
Jennifer from spusu Service-Team
Was not satisfied with the customer…
Was not satisfied with the customer service
October 23, 2025
Unprompted review
Reply from spusu Österreich
Hello Carolina,
We are grateful for your open and constructive feedback, which helps us continuously improve our services.
At spusu, we place great importance on offering exceptional deals and outstanding customer service.
We would be pleased to look into your concern and kindly ask you to contact our spusu service team so that we can find a suitable solution together.
Kind regards
Tristan from spusu Service-Team
Danke Spusu!!
Best Customer service ever in the history of mobile network response time is rapid, never scams you or over charges. I have been using it since 2 years, hardly any issues with network. Only very few times the internet was down for only few minutes which is quite common. Worth for every penny you pay.
October 24, 2025
Unprompted review
Reply from spusu Österreich
Dear Nalabothu,
Thank you so much for your kind review – we really appreciate it🤩.
We're happy to hear that our commitment to our fast and attentive customer service has a positive impact on our customers😊.
Best regards
Tristan from spusu Service-Team
Hello
Hello
I just had the best costumer service! Really much appreciated, 11 stars for the costumer service, but the signal is really bad, sometimes even though we have 5G those day, still I am having very often just E lol
But still happy with you guys! Because of the costumer service!
October 22, 2025
Unprompted review
Reply from spusu Österreich
Dear Damian,
Thank you very much for your feedback. We're pleased that you're impressed with our excellent customer service, which we value highly. 😊
We're sorry you're not satisfied with the network coverage. We would like to check if there is something else wrong, e.g. from your phone's settings.
Feel free to reach out to our spusu service team through phone, WhatsApp, or email. We're here for you.
Kind regards
Jennifer from spusu Service-Team
Broke my SIM card when changing it…
Broke my SIM card when changing it during holidays. Got a new eSIM 5 minutes after contacting the service team, had Internet again before leaving the airport. Doesn’t get much faster then that
October 17, 2025
Unprompted review
Reply from spusu Österreich
Dear Christoph,
Thank you for the great review – we really appreciate it😊!
At spusu, our customer service is fast, personal and easy to reach - via WhatsApp, phone, or email.
Best of all, you’ll always talk to real, dedicated people, not chatbots 👌.
Kind regards
Tristan from spusu Service-Team
Best Provider ever
Best Provider ever. Change of Tarif at evening. Done in 3min. Sensational.
October 14, 2025
Unprompted review
Reply from spusu Österreich
Dear Michael,
thank you so much for giving us your feedback on your positive spusu experience😊.
It makes us happy to read that you got to experience our fast and legendary customer service👌.
If you ever need any further help, we’re always happy to assist🤗.
Best regards
Tristan from spusu Service-Team
Super fast respond
Super fast respond, process still in the making but all in all not even 10 Mins of reaction time.. well done Spusu 🤌🏼🤌🏼
October 6, 2025
Unprompted review
Reply from spusu Österreich
Dear Christoph
Thank you very much for your great feedback and for sharing your positive experience with spusu😊!
We always strive to stay true to our motto "einfach. menschlich. fair." (“easy. personal. fair”) and aim to offer our customers legendary customer service.
Kind regards
Jennifer from spusu Service-Team
No customer services
Not seeing rhe great & quick customer services referred too in other reviews. Over 30 minutes with no response to whatsapp & appear to just be in a queue when ringing
September 26, 2025
Unprompted review
Reply from spusu Österreich
Hello Gary,
thank you for your honest feedback. Staying true to our motto "simple. human. fair", we at spusu see great value in providing quick and personal assistance (all without Chatbots) to our customers.
We regret to hear that you are not satisfied with your current spusu experience and that your individual response from our WhatsApp Team has taken a little time.
Kind regards
Jennifer from spusu Service-Team
Reply from spusu Österreich
Dear Eric,
thank you for your feedback.
We're sorry to hear that you're unhappy with the coverage in your area. We will gladly investigate the potential causes for these issues (e.g. the settings on your phone and/or router).
Please don´t hesitate to give us a call or contact us on WhatsApp & email. We´re always happy to help.
Kind regards
Jennifer from spusu Service-Team
top service quality
top service quality. time to response on the whatsapp service-chat is really good and you always get a quick solution for your problem.
September 19, 2025
Unprompted review
Reply from spusu Österreich
Dear Johann,
thank you so much for your kind feedback😊! We're thrilled to hear that our fast and legendary customer service met your expectations. We look forward to continuing to delight and exceed your expectations in the future.
Kind regards
Jennifer from spusu Service-Team
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