Spynger Reviews 

231
TrustScore 3 out of 5

3.0

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Review summary

Created with AI, based on recent reviews

Considering 77 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently praise the dedicated staff and responsive support team for providing wonderful guidance during their daily interactions. Many people appreciate receiving clear answers and prompt assistance when asking various questions about the available service options. However, some customers also noted frustrating issues with unexpected subscription charges and severe difficulties when trying to obtain refunds. Others mentioned that the software frequently failed to function properly, and support personnel could become unhelpful during billing disputes. A few individuals felt that instructions were rather unclear and experienced long waiting times when trying to get help.

What people talk about most

Customer service

Reviewers mention ambiguous feedback about customer service, reflecting widely differing experiences. While... See more

Payment

Customers consistently note negative experiences with payment, expressing deep frustration over unexpected... See more

Staff

Customers had positive experiences with staff, praising them for taking great care and paying attention to... See more

Service

People report negative experiences with service, describing it as the worst and feeling misled by unexpected... See more

Refund

Reviewers highlight deep frustration and dissatisfaction regarding the refund process, consistently reporting... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I wasn't able to see anything i paid 20 and then it wanted more money but the support was very helpful

Company replied

Rated 3 out of 5 stars

Received good information about the product, got a little confusing about Instalation of product between different tiers of payments.some no access needed to target others need access to target device... See more

Company replied

Rated 4 out of 5 stars

Joshua was very helpful. I got a lot of information from him. Somehow, we got cut off from our chat and I didn't complete what we were talking about. But what we did talk about. Well, well, thank you... See more

Company replied

Rated 4 out of 5 stars

It's great that the application works in Polish, I could talk in Polish, it was a bit slow but I was very satisfied. Thank you.

Company replied



Contact info

3.0

Average

TrustScore 3 out of 5

231 reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

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3.0

All reviews

(231)

107 reviews in the last 12 months

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Rated 5 out of 5 stars

Customer Support Worker, Sylvie

I haven't had a very good experience using Spynger over the past 6 months, lots of things going wrong and having bad experiences with service for said problems but so far I've had a great experience with the customer support worker, Sylvie who has helped me further than any other customer support has and seems to actually be trying to help me solve the problem I'm having, very grateful for the help 😁

May 5, 2025
Unprompted review
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Reply from Spynger

Dear Customer, Thank you for choosing us and for your feedback!

Rated 5 out of 5 stars

The GPS tracking is accurate

The GPS tracking is accurate. I can see my son's location in real time, which brings peace of mind and convenience.

April 29, 2025
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Reply from Spynger

Dear Customer, Thank you for choosing us and for your feedback!

Rated 1 out of 5 stars

Avoid Spynger, Just After Your Money

I purchased Spynger hoping it would do what it promised. Instead, I ran into issues from the start ; Play Protect flagged the app, and I lost access to the target device shortly after. I reached out for help and asked for a refund since I couldn’t even use the service.

Their response? A robotic copy-paste email pointing to their refund policy. No real effort to understand my situation, no flexibility, no care. Just “sorry, your case doesn’t fit the fine print.” It’s crystal clear they care more about keeping your money than delivering any real support or value.

Their so-called customer service is basically a wall of legal language and excuses. If anything goes wrong — even if it’s completely out of your control — don’t expect help. Once they have your payment, that’s it.

Avoid this service. There are better, more ethical alternatives out there.

April 29, 2025
Unprompted review
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Reply from Spynger

Dear Customer, Please accept our apologies for the inconvenience this problem caused. We would really appreciate it if you could provide us with your Customer ID or email address. As soon as we locate your account, we will do our best to assist you promptly and solve this issue. Thank you for your understanding and patience!

Rated 5 out of 5 stars

It's very convenient to receive daily…

It's very convenient to receive daily activity reports by email. I can keep track of everything that happened during the day.

April 29, 2025
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Reply from Spynger

Dear Customer, Thank you for choosing us and for your feedback!

Rated 1 out of 5 stars

Appauling service

Appauling service, not as advertised and they try to get you to upgrade to what you thought you paid for, customer service is shocking, services don't work properly,I've had to install numerous times absolute joke.i keep asking for a refund but as usual poor communication and service.

April 26, 2025
Unprompted review
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Reply from Spynger

Dear Customer, Please accept our apologies for the inconvenience this problem caused. We would really appreciate it if you could provide us with your Customer ID or email address. As soon as we locate your account, we will do our best to assist you promptly and solve this issue. Thank you for your understanding and patience!

Rated 1 out of 5 stars

I had to delete my card

I had to delete my card. It's a bad app and dont work as the say.
I sent they a mail and told they to send my money back,but they Will not do That.
Stay away from this Company!!!

April 22, 2025
Unprompted review
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Reply from Spynger

Dear Customer, Please accept our apologies for the inconvenience this problem caused. We would really appreciate it if you could provide us with your Customer ID or email address. As soon as we locate your account, we will do our best to assist you promptly and solve this issue. Thank you for your understanding and patience!

Rated 1 out of 5 stars

I had to block my Credit card and my bank account

I had to block my Credit card after they illegally took money from it. Still they managed to draw offer more money and I had to close the bank account. Their customer service replying to comments is lying, they don't refund and they don't allow you to cancel their services

April 23, 2025
Unprompted review
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Reply from Spynger

Dear Customer, Please accept our apologies for the inconvenience this problem caused. We would really appreciate it if you could provide us with your Customer ID or email address. As soon as we locate your account, we will do our best to assist you promptly and solve this issue. Thank you for your understanding and patience!

Rated 1 out of 5 stars

This service is a complete scam

This service is a complete scam! Their advertisement is completely misleading until you sign up. DO NOT USE THIS SERVICE!! I have opened an investigation into their fraud for refusal of refund per their refund guidelines that they do not honor. Do not make the same mistake I did believing this scam.

April 11, 2025
Unprompted review
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Reply from Spynger

Dear Customer, Please accept our apologies for the inconvenience this problem caused. We would really appreciate it if you could provide us with your Customer ID or email address. As soon as we locate your account, we will do our best to assist you promptly and solve this issue. Thank you for your understanding and patience!

Rated 1 out of 5 stars

Thiefs and scam

They stole 80€ from me. I was about to consult the customer service. All of a sudden, they billed my card without my knowledge. I wasn't informed that the service was gonna cost, and I got no option to refuse the help once the billing note appeared. After that, they informed I was gonna need 30 minutes access to the phone in question to use and install the service I paid for!

April 16, 2025
Unprompted review
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Reply from Spynger

Dear Customer, Please accept our apologies for the inconvenience this problem caused. We would really appreciate it if you could provide us with your Customer ID or email address. As soon as we locate your account, we will do our best to assist you promptly and solve this issue. Thank you for your understanding and patience!

Rated 5 out of 5 stars

Matthew was a massive help to me…

Matthew was a massive help to me tonight he listened to everything I said he sorted everything out for me tremendously he's a credit to spynger all I have is praise for him well done again MATTHEW Thank you 😊

April 16, 2025
Unprompted review
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Reply from Spynger

Dear Customer, Thank you for choosing us and for your feedback!

Rated 5 out of 5 stars

Had an issue with log in and connected…

Had an issue with log in and connected with Dan Barrett. He had the issues resolved in the matter of minutes. I would definitely recommend this product in the future!

April 6, 2025
Unprompted review
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Reply from Spynger

Dear Customer, Thank you for choosing us and for your feedback!

Rated 1 out of 5 stars

Don't fall for it

Don't fall for it! Three words: "Bait and switch"! Not to mention the false advertising where they say you can monitor iMessage and SMS messages but surprise you once you sign up and pay for their overpriced product. Once you have a paid account, you must pay again for an upgrade to monitor iMessage and SMS messages.

April 3, 2025
Unprompted review
Spynger logo

Reply from Spynger

Dear Customer, Please accept our apologies for the inconvenience this problem caused. We would really appreciate it if you could provide us with your Customer ID or email address. As soon as we locate your account, we will do our best to assist you promptly and solve this issue. Thank you for your understanding and patience!

Rated 1 out of 5 stars

False Advertising, Terrible Customer Service

Do not believe them when they say you don’t need passwords or ids, you need them all to access a phone. They lie to you it is false advertising,when you want refund they will not help you.
Once again if you do not have complete access to the phone do not buy their service. Horrible Experience!!!!

April 1, 2025
Unprompted review
Spynger logo

Reply from Spynger

Dear Customer, Please accept our apologies for the inconvenience this problem caused. We would really appreciate it if you could provide us with your Customer ID or email address. As soon as we locate your account, we will do our best to assist you promptly and solve this issue. Thank you for your understanding and patience!

Rated 1 out of 5 stars

DO NOT WASTE YOUR MONEY such a scam

Don't waste your money when you can't get into the site. They won't refund you. They don't help you. They just keep telling you the same thing over and over again. I've wasted over a $100. And I was only able to use the app for 2 days, and then they locked me out. I can't change my password and when I am able to change my password. The new password doesn't work so good luck to whoever f****** uses this stupid sight.

March 28, 2025
Unprompted review
Spynger logo

Reply from Spynger

Dear Customer, Please accept our apologies for the inconvenience this problem caused. We would really appreciate it if you could provide us with your Customer ID or email address. As soon as we locate your account, we will do our best to assist you promptly and solve this issue. Thank you for your understanding and patience!

Rated 5 out of 5 stars

My boyfriend had been acting distant…

My boyfriend had been acting distant and sneaky, and every time I asked what was wrong, he’d brush it off. I decided to use Spynger to check his messages and location. Turns out, he wasn’t hiding anything bad—he was planning a surprise trip for our anniversary. Guess I jumped to conclusions, but at least now I know for sure!

March 27, 2025
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Reply from Spynger

Dear Customer, Thank you for your feedback and for using our service!

Rated 5 out of 5 stars

My boyfriend suddenly started ‘working…

My boyfriend suddenly started ‘working late’ a lot, but something felt off. We always shared our schedules, yet I kept hearing from others that he was out at odd hours. When I asked, he brushed it off, saying it was just a busy season at work. Still, my gut told me to check. With Spynger, I uncovered the real reason—late-night messages and plans that had nothing to do with work. Sometimes, your instincts are right

March 27, 2025
Spynger logo

Reply from Spynger

Dear Daniel,
Thank you for sharing your experience and for the 5-star rating! We're glad that Spynger helped you uncover the truth. Trusting your instincts is so important, and we're happy to have provided you with the support you needed. If you need further assistance, we're here for you!
Spynger support

Rated 5 out of 5 stars

Now I know why he was laughing at his…

Now I know why he was laughing at his phone so much. Snapchat messages disappear? Not with Spynger. He was sending flirty texts to another woman from our bed.

March 14, 2025
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Reply from Spynger

Dear Zara,
Thank you for sharing your experience and for the 5-star rating! We’re glad Spynger helped you uncover what was happening. We’re here to support you whenever you need assistance!
Spynger support

Rated 1 out of 5 stars

Total scam!

The app will NOT do what It says. They take your money and give no access whatsoever. Don’t waste your money it’s a total scam.

March 23, 2025
Unprompted review
Spynger logo

Reply from Spynger

Dear Customer, Please accept our apologies for the inconvenience this problem caused. We would really appreciate it if you could provide us with your Customer ID or email address. As soon as we locate your account, we will do our best to assist you promptly and solve this issue. Thank you for your understanding and patience!

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