It was difficult in the begining as my mail address was wrong in the bill,but square trade helped me to change the mail address and claim for my broken samsung new oled tv was purchased on april 2024.... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Best experience- receiving my new phone.Bad experience- having to keep going bk to phone shop as the SIM cards they gave me wouldn’t work. Two days later, up and running and out of pocket
Company replied
Within 3 days. It went surprisingly easy. Within 3 days I received my phone back, repaired and well. However, the only reason why I didnt rate it 5 stars, is because it was placed in my mailbox. Actu... See more
Company replied
From my experience, SquareTrade is somewhat hit or miss. The staff can be helpful at times, especially when you get connected to the right representative. While the process isn’t always smooth, a repl... See more
Company replied
Company details
Written by the company
SquareTrade, an Allstate company, is one of the fastest-growing providers of innovative mobile protection and ownership solutions, meeting the demands of modern consumers, mobile operators and retailers. They are trusted by over 150 million customers around the world to protect everything from their phones to fridges against life’s mishaps like breakdowns, accidental damage and theft. They partner with some of the world’s leading mobile operators and retailers, offering their customers fully-digital claims, quick repairs or replacements, and first-to-market innovations.
Contact info
United Kingdom
- squaretrade.eu
4.1
Great
10K reviews
Replied to 96% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I lost my phone and got got a…
I lost my phone and got got a replacement sooner than I expected I did not know to steps to get a replacement but the person who was helping me helped me understand the process clearly and they were patient with me which helped me alot. Thank you
February 12, 2026
Unprompted review
Reply from SquareTrade
Hi Ahlam,
We're thrilled to hear that you're pleased with our service.
We work hard to make sure all of our customers have a positive experience, and our team is dedicated to providing the best possible service.
Thank you for choosing our service, and we look forward to serving you again in the future!
Best regards,
The SquareTrade Team
Easy and kind
My problem was solved easily and the person I spoke to was very kind and helpful.
February 18, 2026
Unprompted review
Reply from SquareTrade
Hi Mireia!
We're glad to hear that you had a great experience with our service!
Our team is dedicated to providing the best possible service, and it's always great to hear that we've succeeded in doing so.
Thank you for taking the time to share your feedback, and we hope to see you again soon!
Best regards,
The SquareTrade Team
Very quick resolution
Very quick resolution, good agent to talk to.
February 22, 2026
Unprompted review
Reply from SquareTrade
Hi there!
We're so glad to hear that you had a great experience with our service! Our team is dedicated to providing the best possible service, and it's always great to hear that we've succeeded in doing so.
Thank you for taking the time to share your feedback, and we hope to see you again soon!
Best regards,
The SquareTrade Team
Reply from SquareTrade
Hi Gerhard,
We're thrilled to hear that you're pleased with our service. We work hard to make sure all of our customers have a positive experience, and it's great to know that we've met your expectations.
Thank you for choosing our service, and we look forward to serving you again in the future!
Best regards,
The SquareTrade Team
Best experience- receiving my new…
Best experience- receiving my new phone.Bad experience- having to keep going bk to phone shop as the SIM cards they gave me wouldn’t work.
Two days later, up and running and out of pocket
February 20, 2026
Unprompted review
Reply from SquareTrade
Hi Audra,
Thank you for sharing your review with us. We’re really pleased to hear about your great experience with our service in providing you with the replacement device.
Thank you for choosing SquareTrade.
Team SquareTrade
Very satisfied with the services…
Very satisfied with the services offered. I don't regret that I chose to pay for the insurance of my devices with them. I recommend 100%
February 12, 2026
Unprompted review
Reply from SquareTrade
Hi Giorgiana,
We're thrilled to hear that you're pleased with our service.
We work hard to make sure all of our customers have a positive experience, and it's great to know that we've met your expectations. Thank you for choosing our service, and we look forward to serving you again in the future!
Best regards,
The SquareTrade Team
Claiming process was easy
Claiming process was easy, received the new phone timely as swap option was closed. The whole process was efficient. Will highly recommend to family and friends.
February 15, 2026
Unprompted review
Reply from SquareTrade
Hi Yvonne,
We're thrilled to hear that you're pleased with our service.
We work hard to make sure all of our customers have a positive experience, and it's great to know that we've met your expectations. Thank you for choosing our service, and we look forward to serving you again in the future!
Best regards,
The SquareTrade Team
AMAZING SERVICE ❤️
February 20, 2026
Unprompted review
Reply from SquareTrade
Hi Noman,
We're so glad to hear that you had a great experience with our service! Our team is dedicated to providing the best possible service.
Thank you for taking the time to share your feedback, and we hope to see you again soon!
Best regards,
The SquareTrade Team
Professional and quickley
They working very professional and quickly.
February 19, 2026
Unprompted review
Reply from SquareTrade
Hi Peder,
Thank you for sharing your review with us. We’re really pleased to hear about your great experience with our service.
Thank you for choosing SquareTrade.
Team SquareTrade
Easy process and good support
The claim process was easy and they understood the situation and processed the claim at good pace. Very supportive customer care team as well
November 28, 2025
Unprompted review
Reply from SquareTrade
Hi Sukhbir,
We're so glad to hear that you had a great experience with our service! Our team is dedicated to providing the best possible service, and it's always great to hear that we've succeeded in doing so.
Thank you for taking the time to share your feedback, and we hope to see you again soon!
Best regards,
The SquareTrade Team
Very professional
Great experience. Agent was very helpful, he explained every detail of the claim and he was very polite. Thank you
February 19, 2026
Unprompted review
Reply from SquareTrade
Hi Ms Wood,
Thank you for sharing your review with us. We’re really pleased to hear about your great experience with us.
Thank you for choosing SquareTrade.
Team SquareTrade
Reply from SquareTrade
Dear Jantje,
Thank you for your feedback! We are delighted to hear that you had a positive experience with our service. Your satisfaction is our top priority, and we remain committed to providing excellent service to all our customers.
Thank you for choosing our service, and we hope to be of service to you again in the future!
Kind regards,
The SquareTrade Team
Always on time
February 16, 2026
Unprompted review
Reply from SquareTrade
Hi Cristóbal,
Thank you for sharing your review with us. We’re really pleased to hear about your great experience with us.
Thank you for choosing SquareTrade.
Team SquareTrade
Amazing service !
February 17, 2026
Unprompted review
Reply from SquareTrade
Hi Maria
We're so glad to hear that you had a great experience with our service! Our team is dedicated to providing the best possible service, and it's always great to hear that we've succeeded in doing so. Thank you for taking the time to share your feedback, and we hope to see you again soon!
Best regards,
The SquareTrade Team
It was a great experience with the team…
It was a great experience with the team and the company. My claim doesn’t take too long time.
February 17, 2026
Unprompted review
Reply from SquareTrade
Hi Rana
Wow, thank you so much for your kind words! It's always rewarding to hear that our hard work has paid off and that we've been able to provide excellent service to our customers. We appreciate your business and hope to continue exceeding your expectations in the future.
Best regards,
The SquareTrade Team
Reply from SquareTrade
Hi Rehman Shaukat,
Thank you so much for your kind words! It's always rewarding to hear that our hard work has paid off and that we've been able to provide excellent service to our customers. We appreciate your business and hope to continue exceeding your expectations in the future.
Best regards,
The SquareTrade Team
Submitting a claim is easier than most…
Submitting a claim is easier than most insurance companies.
February 16, 2026
Unprompted review
Reply from SquareTrade
Dear Richard D,
Thank you for your feedback! We are delighted to hear that you had a positive experience with our service. Your satisfaction is our top priority, and we remain committed to providing excellent service to all our customers.
Thank you for choosing our service, and we hope to be of service to you again in the future!
Kind regards,
The SquareTrade Team
Real good experience
Logistics and reputation were both excellent. My laptop was only gone for two days and works like a charm.
February 13, 2026
Unprompted review
Reply from SquareTrade
Hi Simon
We're thrilled to hear that you're pleased with our service. We work hard to make sure all of our customers have a positive experience, and it's great to know that we've met your expectations. Thank you for choosing our service, and we look forward to serving you again in the future!
Best regards,
The SquareTrade Team
I lost my phone then I got another one very soon
So for good for some reason
February 2, 2026
Unprompted review
Reply from SquareTrade
Hi Marzai
Thank you for sharing your review with us. We’re really pleased to hear about your great experience with us.
Thank you for choosing SquareTrade.
Team SquareTrade
Reply from SquareTrade
Hi Justyna Klawon
We're thrilled to hear that you're pleased with our service. We work hard to make sure all of our customers have a positive experience, and it's great to know that we've met your expectations. Thank you for choosing our service, and we look forward to serving you again in the future!
Best regards,
The SquareTrade Team
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