Square Australia Reviews 2,126

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 625 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the ease of use and user-friendly experience, highlighting how simple it is to set up and navigate the system for various payment needs. Many appreciate the convenience and portability of the payment solutions, noting how it has significantly increased sales and streamlined their business operations, with payments often credited promptly. However, some people were dissatisfied with customer service, describing it as slow, unhelpful, or difficult to reach. There are also mentions of issues with funds being held for extended periods without clear communication or resolution, and some reviewers experienced problems with failed payments not being clearly notified at the time of sale.

What people talk about most

User experience

Customers generally report a high degree of satisfaction with the user experience, highlighting the ease of... See more

Payment

Clients share positive opinions on payment, highlighting the ease of setting up and using the system for card... See more

Service

People report positive experiences with service, finding it easy to set up and use, and appreciating the... See more

Product

Reviewers mention positive feedback about the product. Many customers praise its reliability and ease of use,... See more

Customer service

Customers consistently note ambiguous experiences with customer service. While some reviewers praise the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Square was the cheapest for equipment, lowest fees, fastest payouts. We are a struggling Nu Metal band called DedFate, who have committed our lives to music and thrown everything else away. Findin... See more

Company replied

Rated 5 out of 5 stars

Credit Card Sales using the Square EFTPOS Machine have increased our Sales that they represent nearly 50% of our overall Business activity, where we were 100% Cash prior Good Thing is for a relativ... See more

Rated 5 out of 5 stars

Square Up is a fantastic way for our not for profit community garden to cover all bases. Some people still use cash a lot but you need to have options for payment of goods. We are a group of volu... See more

Company replied

Rated 5 out of 5 stars

Setting up Square on my phone to enable customers to pay by card was very easy and user friendly. Starting a new business with little experience made the decision to use Square a simple one due to its... See more

Company replied


Company details

  1. Eftpos Equipment Supplier
  2. Business to Business Service
  3. Card Processing Service
  4. e-Commerce Solution Provider
  5. Payment Service

About Square Australia

Written by the company

Solutions that scale with your ambitions.

Accept payments, get fast access to your cash, and open up new revenue streams on the software and hardware platform millions of businesses around the world trust.

Get started Talk with our team

Helping every type of business succeed.

From full-service restaurants to retailers and beauty salons, Square has custom-built solutions to help businesses sell anywhere easily, quickly and seamlessly.

Trusted by Aussie business owners like you.

‘As we’ve grown Square’s grown with us. Having a POS system and hardware that’s easy to use and the same across our stores.’

— Candy Berger

Co-owner, Lox In a Box, Sydney

‘From a behind-the-scenes standpoint, it’s really been a saviour in terms of how the stores are going. We know which products are working and not working in real-time.’

— Nathan Dalah

Co-owner, Fishbowl, Bondi Beach

‘Square has fundamentally helped my business because it improved my cash flow dramatically.‘

— Alex Kelly

Owner, Skinny’s Garage, Brisbane

‘From the beginning, three years ago, Square has made it super easy for me to take payments up until this day.’

— Amelia Jane Hextell

Owner, Milly The Space, Palm Beach

Optimise your operations.

Manage your multiple locations, sales channels and employees and your bottom line efficiently by streamlining your business operations all from one place.

Manage cash flow Manage your team Reach customers Advanced reporting

Create custom commerce experiences.

Build online, mobile and in-person business experiences that connect more customers and sellers with Square APIs.

Start selling today.

Create your free account in minutes and join the 4M+ businesses globally using Square.

Get started Talk with our team

Earn more than $250K in annual card sales?

Our sales team may be able to create a custom pricing package for your business.

We’ll work with you to find the best rate structure for your payment volume, average transaction size, and other business needs.

Talk with our team

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

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Rated 5 out of 5 stars

High Tech

Good integration with other systems

January 19, 2026
Square Australia logo

Reply from Square Australia

Thank you for the feedback! We’re glad to hear Square integrates well with your other systems. We appreciate you choosing Square and are always here if you need anything!

Rated 4 out of 5 stars

Great free booking app for a barber…

Great free booking app for a barber starting out. Links easily to use NFC or Square pos but marketing tools could be better as you can only do emails with the free version. Fresha has good marketing tools for both email and text with the free booking app but maybe more suited to Beauty. Both companies charge for marketing. If you are looking for a shop mobile, the Moto G15 links NFC to square app.

January 18, 2026
Unprompted review
Square Australia logo

Reply from Square Australia

Thank you for taking the time to share your feedback. We’d love to make your experience a 5 star one! Please don’t hesitate to get in touch by phone or email if we can help with anything at all: squ.re/contactsqsupport.

Rated 4 out of 5 stars

Easy set up

Easy set up. Easy to use.
Perfect for my mobile business

December 8, 2025
Unprompted review
Square Australia logo

Reply from Square Australia

Thank you for taking the time to share your feedback. We’d love to make your experience a 5 star one! Please don’t hesitate to get in touch by phone or email if we can help with anything at all: squ.re/contactsqsupport.

Rated 5 out of 5 stars

Square works well. And support was helpful

Square works well. When I di have an issue the support team solved it promptly and in a satisfactory manner. Thank you.

January 13, 2026
Unprompted review
Square Australia logo

Reply from Square Australia

Thank you for sharing this! We’re glad to hear Square works well for you and that our support team was able to resolve your issue quickly and satisfactorily.

Rated 5 out of 5 stars

Square was relatively easy to start up

Square was relatively easy to start up, and once connected, was easy to use. Payments came the next day, fees were low & reasonable. Could easily navigate through the app, and find breakdown of payment. Very happy with outcome.

January 10, 2026
Unprompted review
Square Australia logo

Reply from Square Australia

Thank you so much for sharing your experience! We’re glad to hear Square was easy to get started with and simple to use once connected. It’s great to know payments arrived quickly, the fees felt reasonable, and that navigating the app and viewing payment breakdowns was straightforward for you. We really appreciate your support and are happy Square has worked well for you!

Rated 5 out of 5 stars

All money in my account on time and…

All money in my account on time and honest and quick all great things

January 15, 2026
Square Australia logo

Reply from Square Australia

Thanks so much for sharing this! We’re glad to hear everything’s been on time, and quick, that’s exactly the experience we aim to deliver. We really appreciate you taking the time to leave a review!

Rated 1 out of 5 stars

Deleted account, no explaination - Warning to others

I liked the system, but after 2 weeks of work to get the compliance all sorted, I did a couple of test transactions from personal account (had not even started trading with it) and they just deleted my account, no explaination, no justification and the refused to help. Be careful using them what if it was your day-to-day transaction system for your cafe and you came in one day, opened up and found you could not transact? If you are using them, consider having a backup merchant - I'm terrible disappointed with the customer service and inability for them to even tell me what (if anything) I did wrong. Other review sites are full of others that had similar issues, I wish I'd looked at them first. (disclaimer: All comments are personal opinion based on my personal experience, there is no intent to slander, discredit or damage Square or its affiliated companies)

January 12, 2026
Unprompted review
Square Australia logo

Reply from Square Australia

We’re really sorry to hear how disappointing and concerning this experience has been, especially after the time and effort you put into getting everything set up. We understand how unsettling it can feel to have an account closed unexpectedly. Particularly when you were still in the testing phase and relying on clear guidance from us.

For security and regulatory reasons, there are times when we’re limited in the specific details we can share about account decisions, but we know that lack of clarity can be incredibly frustrating and leave you feeling unsupported. That’s not the experience we want for any seller, especially one preparing to launch their business.

Rated 5 out of 5 stars

Great for our Retirement village

So easy, great for our retirement village residents, very convenient

January 13, 2026
Square Australia logo

Reply from Square Australia

Thank you for sharing this! We’re so glad to hear Square has been easy and convenient to use, especially for your retirement village residents. We really appreciate you choosing Square and are happy to support you!

Rated 5 out of 5 stars

I'm starting out with the free version…

I'm starting out with the free version and it is a simple easy to use and effective site builder, my site looks and functions exceptionally well. No glitches!!!!!

January 13, 2026
Unprompted review
Square Australia logo

Reply from Square Australia

Thanks for sharing your positive experience with Square Online! If you need any assistance in the future, our team is always here to help: https://squ.re/4dqGbv9.

Rated 5 out of 5 stars

It was easy to set up

It was easy to set up, make sure you have all your information ready and with you once you start, i.e., bank and company details

January 5, 2026
Unprompted review
Square Australia logo

Reply from Square Australia

Thank you for your positive feedback! We design our onboarding process with preparation in mind, so it's great to hear you found Square easy to set up with your information ready.

Rated 5 out of 5 stars

Reliable service with helpful support

Square is an efficient and complete system that is useful, reliable, and easy to use. It makes retail selling and ordering products simple and straightforward.
Ordering from Square is easy, and deliveries are fast and well organised.
In addition, their team is always available to listen and provide support when needed, showing genuine willingness to help.
Thank you.

May 8, 2025
Unprompted review
Square Australia logo

Reply from Square Australia

We appreciate you taking the time to share your review with us,
Jonathan. We're so glad to know that you've had such a positive experience with using many of our features, as well as support from our team. We love to hear stories like yours, as this is what we strive for! 💛

If you haven't done so already, we invite you to join the Square Community! It's a great place for Sellers to ask questions, collaborate, and make feature requests at community.squareup.com

Thank you for trusting Square with your business.

Rated 1 out of 5 stars

Never ever believe them this rib of…

Never ever believe them this rib of company putting in adds just to treat people to them just coming to service and helping or supporting business is very bad company. Don’t trust them.

January 8, 2026
Unprompted review
Square Australia logo

Reply from Square Australia

Hi Muhannad, and thank you for your feedback. We're sorry to hear about your experience. We'd love the opportunity to make this right, if you could provide more details. You can also connect with our Support Team here: squ.re/3XpLSTX

Rated 5 out of 5 stars

I'm loving having square in my shop

I'm loving having square in my shop, it's easy to operate & great for checking progress.

January 8, 2026
Square Australia logo

Reply from Square Australia

Thanks for sharing! We love hearing how Square is helping your shop with real-time data and reporting, it’s great to know it’s making a difference.

Rated 4 out of 5 stars

Time your time with leading the dashboard it can be hard to understand somethings

Was easy enough to set up . Though some things can come across tricky to begin with but time and patience will get you there

January 7, 2026
Unprompted review
Square Australia logo

Reply from Square Australia

Thank you for taking the time to share your feedback. We’d love to make your experience a 5 star one! Please don’t hesitate to get in touch by phone or email if we can help with anything at all: squ.re/contactsqsupport.

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