JourneyScapes Travel Reviews 5

I had a very disappointing experience with this DMC in Sri Lanka.

Our group tour, planned for 13 pax, for Feb '26 was carefully planned in September '25 and confirmed in November according to the agreed contract. However, the company made significant changes to both the itinerary and the hotels without my consent. It appears they were unable to secure the originally planned accommodations, yet instead of proposing acceptable alternatives, they replaced them with clearly inferior options — and, unbelievably, I was also charged a price difference.

What I find even more serious is the lack of transparency. The final program did not mention the closure of the Kandy–Nuwara Eliya railway line — a key highlight of the tour. I only discovered this by chance while speaking with the guide one week before departure. This is critical information that any professional DMC should communicate promptly.

Additionally, one of the included experiences — the Eco elephant park — was extremely poorly chosen. In February, there are far more jeeps than animals, resulting in a chaotic and unpleasant experience. This is something a local operator should absolutely be aware of and avoid proposing.

Finally, the choice of one restaurants was very poor, and despite my explicit requests, no changes were made. I had to choose and pay al alternative restaurant myself. Throughout the process, there was no flexibility and no real effort to improve a tour that they themselves had significantly downgraded.

Overall, a very frustrating experience that created quite a few problems to my passengers, with a clear lack of professionalism, transparency, and customer care. I would not recommend this DMC.

We had a fantastic experience in Sri Lanka, which has left us wanting to go back as quickly as possible.
This is largely due to our exceptional guide, Priyan, who not only drove safely but was always able to provide stories and answer any questions we had about the country. He guided us through all of the booked activities and check-ins at the hotel.
This was the first time we booked through a travel agent, as we both wanted a hassle free trip. It worked well on the whole, with most of the hotels being very good. The itinerary also made sense and included everything we needed. Additionally, the response time was always very quick.

Overall, we can recommend JourneyScapes Travel - especially if you are lucky enough to have Priyan as your guide!

Good communication, although final itinerary given to us and driver did not show most recent changes. Also, names not always correct in spite of having passport details.ie, sometimes Mr Jean, not Mrs and husband addressed as John which is his middle name.
Good tour driver, who was able to offer options for enhancing trip. Only negative was that there were sometimes long drives without comfort stops despite request for maximum 2 hour drive.

We had a private16 day tour of Sri Lanka and had an exceptional trip. Mr. Deva de Silva ( a dedicated family man ) was our guide and we found him to be excellent, always concerned about our welfare and very knowledgeable. He has been in the industry for over 30 years and is very passionate about giving his guests excellent service and honest advice. Deva was always very punctual, greeting us with his warm friendly smile and a exceptionally clean vehicle to travel in. He also has a great sense of humor and really loves his dog Flugg. My wife and I can highly recommend his company as the tour operator to use.

We did a Sri Lanka tour with Journeyscapes, as the local agent, that was fantastic - leopards, elephants, World Heritage sites, great scenery, great hotels and great food. Our guide was Mr Deva De Silva, who was excellent - very knowledgeable, very organised, helpful, courteous and pro active. He added to great experiences to make a tour that we will remember forever. Thanks, Deva.