I like the material and the order got processed correctly. A little disappointed with the lack of communication created by the direct shipping. All’s good I did respond to the email prior to this o... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
like the product, but recieved partial of hardware on Thursday but did'nt recievce control arms until Saturday. So i had to wait 2 more days before i could start instill new units! Was to happy hav... See more
Item was missing from original order. Prompt reply to inquiry. Shipped quickly and arrived packed well in great condition!
Company replied
I ordered the incorrect part the first time (never order parts in the middle of the night) and I noticed within a couple hours. I notified ss396.com right away and put in a request for return and caug... See more
Company replied
Company details
Written by the company
When we started SS396.com, a Ground Up Motors company, we had one thing in mind: to bring the best quality restoration parts to everyone, from the weekend driver to the 1000-point restoration. Over the years, we have grown from one person operating out of a garage to our brand new 60,000+ square foot facility in Palm Coast, Florida. Despite our growth, our passion and vision have remained the same: to keep the excitement of classic American muscle running by providing the best parts available, an easy-to-use website, and the best customer support team.
Contact info
2 Commerce Blvd, 32164, Palm Coast, United States
- 2032351200
- info@ss396.com
- ss396.com
4.1
Great
500 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 94% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It was exactly what I ordered
It was exactly what I ordered, and it came to me really fast. Really good quality parts above all.
July 7, 2026
Unprompted review
Reply from ss396.com
Thanks for the feedback Ken!
I enjoyed th simple way to order on the…
I enjoyed th simple way to order on the web site.
July 7, 2026
Unprompted review
Reply from ss396.com
Glad you enjoyed the site Eddie, thanks for shopping with us!
It was back ordered for a month so I’m…
It was back ordered for a month so I’m just glad it arrived but it’s worth waiting for
July 12, 2026
Unprompted review
Reply from ss396.com
Sorry for the delay Denny, but glad you received it and are happy with it!
Cheaper is not better.
I had gotten some door molding from Amazon. After getting everything installed I could not shut the doors and had to slam the trunk. Now they work fine. I did have some trouble with the outer felts. They curve up on the ends. It looked in the manufacturing process they made them straight and then tried to curve them leaving a pucker at the end. I was able to work them out on one side but the other I still have a pucker.
July 12, 2026
Unprompted review
The part was manufactured incorrectly
The part was manufactured incorrectly. The transmission cross member had the transmission mount welded off center and would not align correctly. I am requesting a full refund, including freight.
July 9, 2026
Unprompted review
Reply from ss396.com
Thank you for bringing this to our attention. We're sorry to hear the transmission crossmember did not meet your expectations. Please contact our customer service team so we can review the issue and assist you with your request—we're here to help resolve this for you.
Reply from ss396.com
Thanks for the five stars Monica!
Parts are correct and fit is good also…
Parts are correct and fit is good also fast helpful service
July 1, 2026
Unprompted review
It was easy to order and the parts were…
It was easy to order and the parts were good quality
July 9, 2026
Unprompted review
Reply from ss396.com
Thanks for the feedback and for the review Chris!
Received items quickly in excellent…
Received items quickly in excellent condition.
July 1, 2026
Unprompted review
Reply from ss396.com
Thanks for the feedback Todd, we appreciate your business!
website not easily navigated,I place an…
website not easily navigated,I place an order at $137us and was quoted $209-$349.00 for FedEx shipping to AB Canada, called them to ask why and was told very rudely that the quotes were accurate and it was up to me to proceed, well I placed the same order through Camaro Central and the FedEx shipping is $69.00. Well all you enthusiasts out there do yourself a solid and shop around
July 6, 2026
Unprompted review
Reply from ss396.com
Thank you for your feedback. We're sorry to hear about your experience and apologize if our service did not meet your expectations. Our international shipping rates include applicable taxes, duties, and direct delivery to your door, which may account for the difference in pricing. If you'd like us to review your shipping quote or discuss your experience further, please give our customer service team a call—we'd be happy to help.
Good company
Good company, easy to work with. Shipping rates are high but usual for most companys
June 30, 2026
Unprompted review
Reply from ss396.com
Thanks for the feedback, we appreciate your business!
Thank you very much for the replacement…
Thank you very much for the replacement and hurry up with the seat foam and visor hardware
July 2, 2026
Unprompted review
Extremely fast shipping and received…
Extremely fast shipping and received exactly what I needed and expected. Would highly recommend SS396.com
June 22, 2026
Unprompted review
Reply from ss396.com
We’re glad to hear you’d recommend us; that’s exactly the kind of experience we strive to provide. Thank you for taking the time to share your review.
Great product fast delivery
Second time ordering a great experience with both orders
June 17, 2026
Unprompted review
Reply from ss396.com
Rickie, Thanks for coming back to us again. We appreciate your continued support and are glad both orders have been a great experience for you.
Only place that offered what I needed
Only place that offered what I needed. Shipping was great.
June 21, 2026
Unprompted review
Reply from ss396.com
It is great to hear we had what you needed Rose. Thank you for shopping with us, and for the review.
Reply from ss396.com
Thanks for the five stars Redbird!
Great service
I accidentally double ordered an item. They called to confirm if this was correct, which it was not. Really appreciated that call which prevented the need to return an item.
June 18, 2026
Unprompted review
Reply from ss396.com
You're welcome Nathan, glad we could fix that issue for you! Thanks for shopping with SS396!
Door glass parts
The parts for my door glass were delivered very quickly. The parts worked much better than the junk parts my customer bought. His parts the roller wheels broke off the first time the glass was rolled up.
June 27, 2026
Unprompted review
Reply from ss396.com
Glad the parts worked out well for you John! Thanks for shopping with us and for the review!
Great stuff.
June 26, 2026
Unprompted review
Reply from ss396.com
Thanks for the feedback. We’re glad you’re happy with everything.
Reply from ss396.com
You are welcome Gary! Thanks for shopping with SS396 and we hope to see you again soon!
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