I like the material and the order got processed correctly. A little disappointed with the lack of communication created by the direct shipping. All’s good I did respond to the email prior to this o... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
like the product, but recieved partial of hardware on Thursday but did'nt recievce control arms until Saturday. So i had to wait 2 more days before i could start instill new units! Was to happy hav... See more
Item was missing from original order. Prompt reply to inquiry. Shipped quickly and arrived packed well in great condition!
Company replied
I ordered the incorrect part the first time (never order parts in the middle of the night) and I noticed within a couple hours. I notified ss396.com right away and put in a request for return and caug... See more
Company replied
Company details
Written by the company
When we started SS396.com, a Ground Up Motors company, we had one thing in mind: to bring the best quality restoration parts to everyone, from the weekend driver to the 1000-point restoration. Over the years, we have grown from one person operating out of a garage to our brand new 60,000+ square foot facility in Palm Coast, Florida. Despite our growth, our passion and vision have remained the same: to keep the excitement of classic American muscle running by providing the best parts available, an easy-to-use website, and the best customer support team.
Contact info
2 Commerce Blvd, 32164, Palm Coast, United States
- 2032351200
- info@ss396.com
- ss396.com
4.1
Great
500 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 94% of negative reviews
Typically replies within 48 hours
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They had exactly what I wanted, part was received in perfect condition, and in a very timely manor. I would highly recommend doing business with this company.
They had the part that I needed, it arrived in less than a week, 4 days I think with regular ground shipping. It was packaged very well and was received in perfect condition.
May 6, 2026
Unprompted review
Reply from ss396.com
Hi Mike! We appreciate the nice review and thank you for shopping with SS396! We hope to see you again soon!
Lower Door Panel Molding
The item I needed was delivered in perfect condition and on time. The price was very competitive.
April 28, 2026
Unprompted review
Reply from ss396.com
That is what we like to hear! We are glad your experience with SS396 went well, and we hope to see you again!
Item arrived damaged but because I…
Item arrived damaged but because I signed for the product the vendor will not honor a replacement. I'm iut $440.00 . I have been trying to see if the company would send me a replacement for over 3 weeks. I'm very disappointed and in the future I will not do business with this company. To anyone who buys from this company, don't sign anything.
May 4, 2026
Unprompted review
Reply from ss396.com
Hi Donna, as far as drop ships go there is a 3 day window to report damages, and this was well past that unfortunately. We did make the effort to contact the vendor for you and see what they would do. But, they would not replace due to the time since being delivered and signed for was too long. We apologize for the inconvenience this has caused.
Reply from ss396.com
..and thank you Jacob for shopping with us! We appreciate the business.
They where fast and that's what I like…
They where fast and that's what I like about them, I have ordered from other places but ss396 was the fastest to get me what I ordered
April 28, 2026
Unprompted review
Reply from ss396.com
Hey Jackie, we try to get in stock orders out as fast as we can! We thank you for shopping with SS396!
LED Light Kit
The LED light kit from my order was missing light bulbs. I feel that I need to be sent a replacement kit since this order was incomplete.
April 21, 2026
Unprompted review
Reply from ss396.com
Hi Bailey, I looked into this for you. I am told they are working on getting the missing bulbs out to you as soon as possible! Sorry for the inconvenience. Any questions, please give us a ring.
Great product,great pricing!
May 1, 2026
Unprompted review
Reply from ss396.com
Hey Sam! Thank you for the nice review. We appreciate your business and hope to see you again at SS396!
Good Place for Chevelle Parts
You had the parts and shipping was fast.
April 30, 2026
Unprompted review
Reply from ss396.com
Joe, we try to stock as many parts as we can just for reasons like this! We appreciate your business!
I needed reproduction wiper blades and…
I needed reproduction wiper blades and 396.com had the correct ones. They shipped them right away and they were priced well. Will be buying other needed parts in the future. I am a repeat customer.
April 26, 2026
Unprompted review
Reply from ss396.com
Hey Steve, glad to hear you had a good experience with SS396! We look forward to seeing you again and thank you for the review!
Slow shipping, incorrect info on webpage, slow refund
Slow shipping, wrong description of the part purchased on the webpage. Return process is a joke, call, get an email that asks for everything already talked about on the phone, need pictures, send in email, more pictures requested because the tech did not read the issue described in the email, send more pictures, then wait, and wait. Still not resolved for a simple return that should have been handled over the phone with the first phone call.
Fifteen days after starting my return, still waiting for my refund!!! I was told it might take up to a week to 1.5 weeks after they received the return parts. My first call today I was told they hadn't received the parts, and I said that they had 5 days ago. I offered the shipping number and then the call dropped. My second call I was told it might take up to a week to 1.5 weeks after they received the return parts. This is just sad that a company is run this way. Over twenty days to get a simple refund, ridiculous.
I did finally get my refund after asking to speak to the President of the company who never did call me. I also did not get an email regarding my refund, found it by looking at my credit card account.
April 18, 2026
Unprompted review
Reply from ss396.com
We’re sorry to hear about your experience and understand how frustrating that process can be. While we’re unable to identify your specific order from this review, we do want to help get it resolved.
Our returns process requires gathering details like photos and order information so we can fully understand the issue and provide the right solution. While this can add some time, it helps ensure everything is handled accurately.
If this is still unresolved, please reach out to our support team with your order details so we can take a closer look and assist further.
Came earlier than expected
Came earlier than expected! but it still hasn't been installed, I am upgrading my el camino original 200 non overdrive trans, with a 700r4. But, thank you
April 21, 2026
Unprompted review
Reply from ss396.com
Hey Larry, thank you for the five star review and for shopping with us!
Poor quality mirror
Poor quality mirror and ss396 acted as if nothing was wrong, what they should do if they want to count doing business is to send me just the 12” mirror head at no charge! It could be under
Charles Newman
919-522-5710
April 10, 2026
Unprompted review
Reply from ss396.com
Hey Michael, we are not seeing an order under this name? If you do not like the mirror, please give us a call and we can set up a return for you!
EDIT: Okay with that name we were able to look up your order. It seems you already called a few days ago and we have sent a return authorization along with a return label for the mirror. Once we receive the mirror we can process the return and get you another mirror sent out! Sorry for any inconvenience.
I received the part excellent service
I received it. It only took a couple of days. Excellent service.
April 9, 2026
Unprompted review
Reply from ss396.com
Hey Scott! We are glad you enjoyed your experience shopping with SS396 and we hope to see you again soon!
Ss396 is the best,,
Ground up comp. Is the best in the matter of spare parts, quality is one of the best...
I think this is my second order, and, i would recomend you guys for spare parts,
Helped mr alot finishing my chevy shevelle 1971,
Helped me alot as i am using you catalog,
Thanks for such proffetional bussiness...
You are the best at following,
Easy to order,
Well explained,
Fast delivery,
Parts avaulability, nothing back ordered,
Over all, fare prices..
March 29, 2026
Unprompted review
Reply from ss396.com
Hey Hassan, we are glad to hear all that! We hope to see you for order number three!
Reply from ss396.com
Glad to hear you had a good experience Dave! Thanks for shopping with us!
Shipping cost was rediculous
Shipping cost was rediculous. Almost as much as the part I needed.
April 1, 2026
Unprompted review
The part that I ordered was delivered…
The part that I ordered was delivered fast and in perfect condition.
April 3, 2026
Unprompted review
Reply from ss396.com
Hey Russell, thank you for the review and for shopping with SS396!
Reply from ss396.com
Thanks for the review and for shopping with us Shannon!
First time ordering from ss396.com
Good prices compared to some other classic car outlets and fast shipping.
The parts I ordered for my 1968 Chevelle were really nice when I unboxed them.
I'm almost ready for summer driving!
March 24, 2026
Unprompted review
Reply from ss396.com
We love to hear things like this Frank! Thanks for shopping with SS396!
Poor support so far compared to other vendors
2 of 3 packages arrived quickly. The third package tracking (Fedex) shows it sitting at a GA location with no updates. I called Ground Up yesterday and was told to wait overnight to se if it changes and to call back if not. Today I call back and I'm told I needed to wait 10 days before they could process a claim. I asked if they could ship another replacement so I'm not holding up a shop bay & customer and we could deal with the missing item after the 10 day period - no go. They refused to help.
I run a restoration shop
April 2, 2026
Unprompted review
Reply from ss396.com
Hi Travis, we’re sorry to hear about your experience. After further investigation into the issue we found that a manager spoke with you right around when this review was posted. During that conversation, it was explained that while carrier claims do have a standard waiting period, we would still send a replacement at no charge. So your shop would not be held up while we worked through the issue on the backend. Our goal is always to keep our customers projects moving, especially when you have a vehicle in the shop and timelines matter. At no point was assistance refused, we were actively working toward a solution. If there was any confusion, we’re more than willing to resolve it and ensure everything is taken care of properly. Just give us a ring if need be!
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